On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.
NetworkSolutions Reviews Summary
The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
It's taking longer than i would like to get a simple site set up and connected to my domain.
I have probems, from my website www.Monkifruz.com it is not possible to send a contact message via Smartphone and I need help to resolve this problem
Impossible to find out how to just add an email address for a domain I own and have registered on this account.
The customer service, technical team over the phone and we chat definitely did not explain my package correctly.
I just cant get help at all, I cant thru to customer support or get changes made.
The service is not working properly, I can't access my hosting plan control panel.
All of the communication I've received about my domains since web.com took over from domain.com has been extremely scammy. I'm seriously thinking about moving my domains.
We have submitted a domain transfer request and issues have not been resolved since sept 2024
Stop interrupting my online activities, slowing me down to accomplish what I came here to do, by continuously interrupting me with these damn survey questions!
Very poor communication. I really hope my website is better than my old web.com site. So far it's the same old web.com
I'm sick of your impossible-to-cancel "features" that I keep getting charged for.
Still struggling with design program. Could use a tutorial
I am having a hard time getting this site to point to my domain. This is an issue since I purchased it from you and it should be able to do that.
I have had already 5 issues in 6-8 months, since they moved from domain.com to web.com. First with their transformation/migration and now they not only charged you the domain renewal 20 days before it expires! But they also gave someone else a code to transfer one of my domains. No security at all, the support is so bad, they tell you different things depending on who you talk to, they make up things, it's the worst experience I have had in my life with tech services. DO NOT PUT YOUR DOMAIN IN WEB.COM
4 days later and still wainting on securing my website. Your ads are very misleading, especially for someone who just started out.
I've been waiting for a expert to finish my website and for some reason it's been taking longer than what I expected
My account was transferred here from dotster, and now I can't find a way to export a zone file so I can do anything with them.
You make it hard for people to gain access to their website. And your a little bit pricey. Also i paid for the yeardomain and your charging me too early for it.
I have been trying to embed videos and nobody has been able to help me. I keep being told it has been escalated because it's a technical issue and someone will reach out to help me but that hasn't happened yet. My website also says it's not secure. I don't understand.
The team is very responsive and patient! The web design is excellent!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members