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From the business
Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.
NetworkSolutions Reviews Summary
The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.
This summary is generated by AI, based on text from customer reviews
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Interface was very, very slow a few months ago. Now it is better. Experienced some anomalies when setting MX records back then. I could get it to work, but it took some experimenting and counter-intuitive steps. Otherwise, the service is OK.
You guys charged my credit card even before the domain expiry date. It was obtained for 1 year only. Why charged me for the 2023?
Easy to use- except for cancelling google workspace
Navigating the website is horrible using mobile phone. No way to log out and see other accounts.
Email and web page still not working. Your support teamworking on this issue for almost 3 weeks still could not fix.
Trouble logging back into my account to edit website at times.
Good very good
I have many website for my work in iraq
Can't set up website or email, this site is just perpetually thinking and not doing anything...
I bought a Domain name from Domain.com. When I asked for the auth code, they told me it was "company policy" not to allow a switch to another host for 63 days. And that if they did give me a code, it would not work for 63 days. Through chat. Not a real person.
I just bought the domain name, not hosting services. Now I have to wait 2 months to use my company name and set up a website.I
It is a scam. If you can not call them on the phone...then it is a scam.
I wish it was more responsive after purchasing a plan to be able to get started using all the features..
Limited options when it comes to customization of the layout.
Can't set up anything as domain will be pending for up to 24 hours...but you didn't tell me that!
The agent was helpful and answered all my questions.
Support takes my issue, then provides Mickey Mouse solutions that don't fix the issue.
I am having issues to set up my website and email because there is no clear explanations with steps how to do it and i'm not experienced at all creating websites. Please help me
I have purchased SL certificate on Dec 9th. It is now the 22nd and my website still says "Not secure". It says it's in validation mode, whatever that means. I called twice and it is still not clear to me what I have to do to "validate" or activate this account.
Then there is the SEO service. I thought I hired web.com to manage my SEO, but in activating my account it asks me how many hours I would like to dedicate to that service. I'm so confused! And I have not received a "welcome phone call, which I was supposed to receive in 10 days. This is ridiculous and I'm so in the dark!
I would like a lot more customer support. Last time I called, they said they couldn't help me and all I wanted to do was understand the SEO Optimization grader and figure out why my Simple Marketing package was discontinued. The Support page is also not the helpful for a first-time website builder.
Difficult to understand all the proper set up steps when I am not at all tech savvy
The chat help is terrible. It is slow and inefficient. Frustrating and simply bad business. Been on resolving an issue for an hour and a half so far...
I am not the most computer savvy person but my experience with this site has not been an easy one.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Elizabeth,
Thank you for the great review!
Marissa
Customer Advocate at Web.com