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From the business
Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.
NetworkSolutions Reviews Summary
The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.
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Renuka was very patient and helpful to me today. I started out wondering how this was going to be resolved through a CHAT. But she made it happen.
I'd like to be able to quickly access blog post or the website builder without passing by 50 pages before.
This company has gone downhill. Pages are slow to load. Have had several outages and issues over the years. Bait and switch - low entry fee and then they jack the prices after the homey moon phase. Now I have to wait 33 minutes to chat with someone. Boo hiss domain.com. Can't wait to be rid of you.
I keep getting emails and talked to someone about my SSL certificate and things are not as they direct:<( It's utterly frustrating.
I would like to place a phone call to your organization...where's your phone number?
So user-unfriendly: All I want to do is add text boxes and reposition these as I like on the website home page.You don't offer that option at all. PLEASE DO NOT GET BACK TO ME UNLESS YOU HAVE A CONCRETE INSTRUCTION FOR REARRANGING AND ADDING TEXT BOXES TO THE LAYOUT. I DONT NEED TO ADD NEW SECTIONS.
The site is slow to load and difficult to navigate. Very Poor.
All I tried to do was purchase a domain name usage. I was charged for the business essentials plan twice per month. I never authorized this double purchase for services not rendered
There was an issue at the start which caused me some panic, but it was resolved relatively quickly, so I guess its ok
Not very user friendly. The connection to wordpress is not easy. Changed information on the wordpress website and now locked out.
Google workspace is not providing a shared drive, which I paid for with Business plus. No one can fix it. Your website says it takes 7 days to build a website with quick start, so I paid for that. I was told that has not been updated and it will take 10-13 days. I can't access my email either.
Everything is slow and I get no real support for it.
I talked to help center twice and both times they asked for security question, which i didnot provide because i felt that my account could be manipulated, and my domains could be transferred to some one (i mean stolen). So i rather went for NOT taking help from help center guy both times.
A few code related things were a bit difficult to find but I love using this platform to build my website so far.
This site is so obtuse, so hard to use, and no help is avilable becuase your chat bot is $#*!ed. Get me a real person to talk to!
Purchasing the domain was a task as my CC was not being accepted. I understand that this due to the new RBI rule. I purchased the domain through PayPal and verified the domain and yet I see that it's not listed in my account. Also, every time I refresh the dashboard, I am required to type in my Address, Postal ID, ph no. This is very inconvinient.
Payment was held and then told it was refunded then I was charged anyway and now I made a purchase through multiple companies. I would prefer to be refunded since I was told I would not be charged by support team
I have not had any problems with payments or billing or the services and tools. I like the reminders 60 days prior to expiration.
I didn't received an email confirming my purchase and the options I picked when I bought the domain.
I am finding web.com BY FAR the easiest site for me to set up my new store. I am loving it!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members