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From the business
Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.
NetworkSolutions Reviews Summary
The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.
This summary is generated by AI, based on text from customer reviews
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Very easy to use. Love templates and other added features and that I can even get my domain in same place.
Site does no5 work, very unhappy, would like to be refunded all of the money I paid for the sad job.
They stolen my domain precision-roller.com
Same day I was registering
It is very complicated very unfriendly
Waiting for 2 days never got email nor help for an escalation ticket.
The web its not working every time i am trying to work on my web page
I'm trying to chat with customer service so that I can upgrade my service. Your website indicated that I'd have a 6 minute wait but it has been almost 1/2 hour. I am getting annoyed.
Not a fan of the set up for booking and the store, and not the best customer service.
This is so difficult to customize my webpage. This is NOT simple to complete, every time I want to change something its not giving me the option to. I'm regretting my purchase.
I've been trying to move my domain into a separate account and the process is very confusing and difficult.
I need some help with figuring out the structure and how to get vacancies on my website with a career page or work at
I was waiting a long time for a response to a question, and never received a response.
Its so easy to make payment and select domain you want.
Very difficult to find customer number and username
E mail set up hasn't been easy. But i like ya so far. Sit setup i hope goes well.
I was waiting to own my domain for more than 1 week after making the payment
This company is the WORST! Lack of fixing a problem after hours of "chat" time. And by "chat" time I mean literal online chat and zero phone assistance. Horrific technical issues that they don't know how to resolve. Unless you want to waste countless productive hours, DO NOT use this company.
The service was excellent. Jessica was great. Looking forward to working with Web.com to build my website. Thank you!
The web builder can be difficult to get what I want out of it.
The customer service is based in Philippines. Representatives are polite n patient. It's the company system and expertise that always have problems. For more complicated problems, they need to direct you to another IT supporting company which may charge US$99.99 a month.
I hv already spent more than 8 hrs, 4 days waiting for them to solve my username n password problems as I cld not log into my account even I had changed the password a few times. Still invalid username n password! By the way, they cldn't log into my account even they changed the password at their end. So the problem is not about my username and password.
3 times I was told to wait 24-48 hrs to hv my account update, still the same problem. As of todate, I hv waited 5 days! N I still need to wait for another 2 days to see if it works, coz they said they just updated my account (the 4th time). I doubt if the problem will be fixed by then. Hope not another two days!
If you are running a biz, don't use it! Now I hv no access to my emails for 5 days, and I'm running a biz! And this is not the first time that the office domain was down, it already happened a few times!
Would appreciate if some IT experts can help them, or me!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members