On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.
NetworkSolutions Reviews Summary
The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Thank you, great service, website is user friendly!
Absolutely cannot get my main website to become the primary! Fix this please!
Slow website - difficult to navigate for renewal of domain
I have been trying to cancel my account as I am not able to change the currency on my website. This has been a struggle
Customer service has no idea what they're doing. So much wasted time on hold, then constantly transferring to different departments. Good luck getting anything resolved.
Love it. It was easy, allowed me to create my very unique
Im so confused. And I can not seem to figure this out
I set up a domain. Paid to have it secured. Then paid to add an email with Google services. Now it's a nightmare just trying to log in to it.
I paid for the SEO tool and don't see access granted to my account for it. Help!
It is difficult to be writting on the chat, its easier to talk on the phone, not all of us work in an office.
The website is not opening and I do not have an option to create an email address with my new domain name.
Terrible no hurry chat takes forever!
I cant get a link to website builder and its not o my account page or log in!
Customer service should be able to handle questions, paying $50 extra to get "premium" customer service is laughable.
Can't remember my password. Can't change my password. Error code messages. Invalid entries, getting website renewal notifications on products I'd cancelled. Your website doesn't seem to be working properly. I'm in here without logging in.
I love web.com it is easy to maneuver only think i don't like is it crashes every now and again or server is lost.
Site is VERY hard to navigate and work with. You nickle and dime for everything.
Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good
It is just too expensive, that will be the only reason I will go
I have had the misfortune of using domain.com as my hosting provider, and I must say that my experience with them has been nothing short of a nightmare. From the beginning, their service has been unreliable and subpar, but nothing could have prepared me for the frustration and inconvenience that I experienced when they left me without email and website for more than week and still unsoveld,
During that time, I made numerous attempts to contact their customer service and technical support teams, but to no avail. The response time was non-existent, and when I finally managed to get through to someone, they were completely clueless and unable to provide any meaningful solutions or assistance. It was as if they were reading from a script and had no real knowledge of the technology or systems they were supposed to be supporting.
The lack of support and communication was bad enough, but the real issue was that the problem persisted for five days with no resolution in sight. My business ground to a halt, and I lost valuable time and revenue as a result. It was a complete disaster, and I cannot express how disappointed I am with the service that domain.com provided.
In conclusion, I would strongly advise against using domain.com as your hosting provider. Their service is unreliable, their support is non-existent, and their technical knowledge is severely lacking. If you value your time, money, and sanity, look elsewhere for a more dependable and trustworthy hosting provider.
I can't get back into my website and keep getting redirected to build a new one from scratch
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members