NetworkSolutionsReviews 10,335

Review for Kent:
I had the pleasure of working with Kent today, and I must say—he's exceptional. His attitude is consistently positive, and he approaches every situation with the calmness and patience of a seasoned professional. Kent has a rare brilliance in breaking down complex issues and resolving them with ease.
He's efficient, thoughtful, incredibly patient, and highly professional—an all-in-one gem. It's not often you find someone who makes the difficult look effortless. Truly a five-star experience through and through!

I called Network Solutions in hopes of resolving a payment problem involving PayPal. Rene, the support person I dealt with, resolved my issue completely, quickly and professionally.

Very happy to have Chad take my support call. Chad was very patient, very professional, a great demeanor and very knowledgeable. Problem was resolved in the call. Thanks to Chad and thanks to his managers who provided the training to him.

My experience with this company since the very beginning (around 10 years or more ago) has never been good. In my view, they make everything extremely complicated, all systems hard to manage, and now out of the blue, I get a substantial charge but I cannot reset my password, takes forever for the email to reset arrive, buy the time it does the "time has expired, please try again". I never write bad reviews, but in this instance, there is not much I can say to help their case.

Thank you for this opportunity to submit a review about the customer service team of NS. Hope this will help potential customers to carefully think in making a payment in advance when ordering services with NS. You will not get a refund if you cancel your order even in less than 7 days. I ordered a 2 year plan web hosting and SSL certificate and cancelled before any Serices was migrated or started. No service rendered per sales person agreement with me. The Customer Service team sent me an email stating " We are unable to process the requested refund. Once the payment is made it cannot be changed or reverse " end of reply from NS agent. I did not receive any refund. I continued my correspondence with support, com agents. One email stated "the case is closed. Hope this will be helpful and hope nobody will be victimized like my experience. Please, please management team, as a leader with authority and agents of NS, review your practices. Thank you.

I requested to downgrade my google workspace, it took hours, days to complete. (still not resolved) Today I just spent 2 hrs 15 min in live chat. They are slow and they dont read what you complain about, they keep saying 'I'll have to put you on hold for a few minutes' and leave you with unclear situations for hours. Moreover they offer the domains quite expensive, just first year is reasonable after that they high rocket their prices. So if you dont want to be in stress in any case of technical issue or any other problems, dont buy any service from them

Built my website 1 year ago with Domain.com. My renewal came up 48hours ago and they charged my credit card 216% more than what I had originally paid 1 year prior. This substantial increase was unbeknownst to me at the initial sign up. I contact their customer service, (Agent Saneth) and they said that I had to pay the increased price or else my website would be permanently deleted. I spent many hours on my website, but felt Domain.com was taking advantage of this fact. I feel like the 'pay or delete site' put me in a forced position to pay their steep rate increase, or else I lose my work. There was no price transparency when I signed up. Out of principal, I cannot give a company like Domain.com my business.

I registered a domain with Domain.com last year and never used it. At the time of purchase, I made sure auto-renewal was not selected. However, they recently charged my credit card without my consent, even after I rejected the transaction through my bank. When I contacted their support team to request a refund, they refused, stating that "once renewed, a refund is not possible." I reminded them that I never opted in for auto-renewal, to which they responded with an absurd justification — that auto-renewal is enabled by default to protect customers from losing their domain. In other words, they've given themselves the right to charge customers regardless of their settings or consent. To make matters worse, they also added extra charges for domain privacy and protection services — again, without my approval. There is no option to delete your account, so now I'm concerned that they will repeat this unauthorized charge again next year. Please stay away from Domain.com. Their practices are deceptive and predatory. They make it difficult to cancel, avoid issuing refunds, and force services on you just to drain your wallet.

Stay away from these thieves... They have been trying to charge my card back and forth... Even after arguing with them for 5 times and a pledge that they will stop doing it. Long story short... This company is ran by incompetent fools and thieves. The damage they caused in my business ran to millions of $$. This crap server used to have a web hosting as part of the service I'm getting. After a while. They cancelled my website and demand money for the service that is already included in my renewal fees. No notice or anything they just did what they wanted and that's it. They often charge my card more than once and does not notify you of the payment they want to take. Back in the day before charging a credit card... a merchant has to notify the card owner. This company will rack your card whenever they like. If you are a company looking for internet exposure. Don't even touch domain.com with a long pole. Stay away and stay away far. This company will waste your precious time and its either they don't care or just dumb enough not to realize the damage they incur on the consumer. These crooks should be shut down or let them pay for the damages they incur on the consumer.