NetworkSolutionsReviews 10,335

I cannot access my website builder and no one on the chat seems to be able to help or explain why. Worse, I've just discovered I cannot access my business's email, and I am unable to set it up because the Hosting option seems to be timing out every time I attempt to do so. As is, I'm seriously considering calling Web.com a write-off and buying a new domain name. The only thing stopping me right now is I have business cards printed with my email address (which worked_fine_ at my other hosting company).

Slow response time to respond to web issues and concerns

Your representative Hana with whom I spoke today at 5:45pm Eastern time was VERY rude and obnoxious. I asked her to respond to my question regarding the name of web.com hosting company which needs to be added. First she said web.com??? setting up my emails in Outlook. She said that it may take time, and she gave me her word that she will call me back in 5 minutes. The 5 minutes were long gone.
May I ask why do do have such inferior help? I just moved my emails to you, and plan to move my domain and my website, as well. I would appreciate a response from you, not a robotic one with unrelated links.

Trash I wouldn't recommend this company to anyone looking to purchase any domains or hosting. Customer service options are terrible.

Live support is impatient, and not ready to guide me to set a simple thing as Email Hosting configuration!

I purchased the web builder a few moths back and the 10 website hosting premium package for a year. After weeks of struggling to get the website builder to be able to build 10 websites, the support team eventually let me know that the builder only works for 1 website/domain, although I have a 10 website hosting package with them. I told them then I want a refund as this is not what I wanted and was not able to use it for my clients. They then came back to me and said that I was past the 3 day refund date and are not liable for a refund. Because of there staff and support team taking days to come back to me and took them 3 weeks to get the correct answer from them, now I loose money because of their incompetence. This is THEFT. I am from South Africa and is unable to phone their support center from South Africa.Even after a few months after I told them to cancel they still took my money on a monthly basis. They also dont have an option on their website to disable autorenewal. So even after I told them to cancel they took my money for 2 months afterwards and when I told them to do refund their response was "I am really sorry, the monthly renewal can't be refunded." This is Akarsh exact words to me. So I lost once again money of their incompetence. They are CRIMINALS

Site has issues connecting and I have an issue with a company not providing phone support.

I have had a lot of trouble in the past with all the components of maintaining a web site. ProConsulting offered me a package deal of setting up a trimmed-down site that promotes primarily a single book, with links to the author, the book description and ways to buy the book. The team got the site up in the promised time frame of less than a month, and followed up all my instructions and revisions.

Sometimes it wont allow me to do the website builder or its hard to find

My website keeps going to under construction despite fixing it several times. I will be leaving this service once i figure out how to do so because you need to be a computer geek to understand how to use your software and that i am not!

Can't get clear answers and no customer service number to call. Only uses Google workspace which is outdated and not good for business usage.

Having a little trouble figuring out how to set the A record to an ip address. Found your how to but it appears outdated as for how the screens should look.