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NetworkSolutions

4.1

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.


networksolutions.com
Founded in 1997
Jacksonville, FL, United States
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NetworkSolutions Reviews Summary

The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 5 days

We monitor reviews for authenticity

Mexico
1 review
0 helpful votes
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Great
June 19, 2023

Great. Now i´m trying to obtain another service of yours

Date of experience: June 19, 2023
Canada
1 review
0 helpful votes
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Please cancel my site
July 19, 2023

Please cancel my site. It is too difficult to use and design my own site for free as does wordpress.

Date of experience: June 19, 2023
New York
2 reviews
0 helpful votes
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Still having trouble creating some pages with site

Date of experience: June 19, 2023
North Carolina
1 review
0 helpful votes
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It would be so nice if I did not have to sign in via code all day...

Date of experience: June 19, 2023
Utah
1 review
0 helpful votes
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Paid for WordPress starter and can't seem to get it to let me use it.

Date of experience: June 19, 2023
Florida
1 review
0 helpful votes
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Leaving
June 19, 2023

You have done a great job in servicing my domain, but I must close this (wistle.net) domain because I can no longer afford it. I have closed my business, and at 82 yrs old am retiring. I will not be renewing this year. Just let it run out and then cut it off. Thank you for your wonderful service through the past years.
Kathleen De Verville

Date of experience: June 19, 2023
Washington
1 review
0 helpful votes
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I am trying to change auto renewal on my domain which I have already transferred to another site and I need to expire or cancel here so I stopped getting charged but I cannot figure out how to do it because it says auto renewal is locked on my account

Date of experience: June 19, 2023
Florida
1 review
0 helpful votes
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Fantastic service
June 19, 2023

Excellent services and magnificent experience all services from Domain dot com.

Date of experience: June 19, 2023
Australia
1 review
0 helpful votes
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Cant open website builder and took $76 after i cancelled the subscription

Date of experience: June 18, 2023
New Mexico
1 review
0 helpful votes
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Everything works as expected, clear explanations if I have questions.

Date of experience: June 18, 2023
Michigan
1 review
0 helpful votes
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Trying to figure this out
July 19, 2023

Trying to figure this out. Need to register an email address to go with this domain.

Date of experience: June 18, 2023
Ecuador
1 review
0 helpful votes
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Prices are not the best, but the experience and customer service is very good for me

Date of experience: June 18, 2023
Pennsylvania
1 review
0 helpful votes
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Great drag and drop, simple enough with enough detail. Only wish I could upload fonts I have saved. Love the template options as well.

Date of experience: June 18, 2023
AE
1 review
0 helpful votes
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Excellent and straight forward website and process. Clear information. Easy to use.

Date of experience: June 18, 2023
Arizona
1 review
0 helpful votes
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First attempt to purchase saw a never-ending spinner next to "Total" that never finisged. Pasting the URL in a new browser instance got the cart moving again.

Date of experience: June 18, 2023
Japan
1 review
0 helpful votes
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Please make the interface simple, Also just for making an account assistance was requied because overall total always showing in loading state. Somehow by assiatance I created the account. But still I am not aware how to manage the doamin

Date of experience: June 18, 2023
North Carolina
1 review
0 helpful votes
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A lot of glitches in the beginning. Great support though, everyone is very friendly and working with me diligently.

Date of experience: June 17, 2023
GB
1 review
0 helpful votes
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Am a complete novice at 80 but finding the site fairly easy

Date of experience: June 17, 2023
Kentucky
1 review
0 helpful votes
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The setup instructions are the worst of any host i have worked with. Twice wrong information has been given, only to find out later from another support agent it was wrong info given by support, 2 support tickets have been opened. Both taking a long time with no resolution to date. The site has not been working with the custom domain name yet. I am three weeks into a website build that would have taken 4 hours on iPage. I am still waiting on a working site and wordpress dashboard. The constant upsells for paid support and insults that a professional was needed on the account have been horrid. Paid support should never be needed JUST to get the site up and running.

Date of experience: June 17, 2023
Pennsylvania
2 reviews
0 helpful votes
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Everything would be fine if i could just search for my website and get it.

Date of experience: June 17, 2023