On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.
NetworkSolutions Reviews Summary
The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
First time using your service. Pretty straight forward even for this 82-year-old not-exactly a beginner...
It's ok, there's some things that are not overly simply to work with. I thought i was purchasing the Gator website builder and not real happy that I ended up with this.
I can't get the google workspace to work at all. Reset the password gets canceled because it says I am logged in somewhere else. It is a hassle, I want to cancel it!
Trouble with site not being addressed. Link to site is not working!
So far ok-ish. Need better information/explanations up-front regarding potential decisions during purchase/setup process.
No explanation for why payment got rejected, auto-restriction on any payment failure
It is just too hard to speak with someone. My domain expires on July 24th, today is the 14th and I already cannot access it for renewal. The time I am spending on an error is not paid by Domain.com, but me
I have been experiencing some issues with shipping within my website. Web.com support team has not been able to pinpoint the cause and fix of the issue so as a result I have been preparing my shipping label with Paypal
I wanted to speak to a person about setting up a website through domain.com
I do not want to email or correspond via chat/ I want to talk to someone. I will take my business to a company with a phone number and real people.
I want a search bar for my website, but everyone keeps telling me it cant be done! Ridiculous. If amazon, walmart, Lowes, etc all have search bars then I can too!
Way too difficult to log in. Have to change password for no reason.
Slow website UI, payment method page update outdated.
Thank you for providing such a fluid and easy platform to create a web site.
They have our domain and are not willing to work with the owner of the company
I purchased a domain along with 4 other tools to make the domain and website and I have not been able to access the 4 tools. I keep getting asked to buy them again from domain.com. This is clearly unacceptable as I have already purchased these tools and simply want to use them.
There billing activity despite form errors that were only alerted after the payment was processed. The Online Chat was not available for help. Please contact me. I would like technical assistance please *******079. Thank you.
It was really good but then I paid the subscription and suddenly everything went bad.
I have to log out and back in again in order for anything to register as complete. Also, I wish there were status bars that showed an approx. Time-frame for the account activation. Like, I'll admit I don't understand much about any of this, but the lack of explanation as to what is happening and why I have to fill in the same info 5 times just makes it that much more confusing.
Actually had not use online in the pass, working out very well.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members