Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of NetworkSolutions

NetworkSolutions

4.1

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.


networksolutions.com
Founded in 1997
Jacksonville, FL, United States
How would you rate NetworkSolutions?
grey stargrey stargrey stargrey stargrey star

NetworkSolutions Reviews Summary

The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 5 days

We monitor reviews for authenticity

Missouri
1 review
0 helpful votes
Follow Robert B.
Unfollow Robert B.
Share Review
Report Review

Why don't you send a confirmation of securing my domain name to my email address? I can seem to find a way to document the purchase.

Date of experience: September 26, 2023
Idaho
1 review
0 helpful votes
Follow Sherri J.
Unfollow Sherri J.
Share Review
Report Review

Just getting everything setup and inventory added to store. So far so good.

Date of experience: September 26, 2023
Virginia
1 review
0 helpful votes
Follow Justin N.
Unfollow Justin N.
Share Review
Report Review

They will charge you a cheap price for the first year. Something like 2.99. Then the autorenew feature kicks in after a year for a 20.99 charge. Once you try to refund the charge you'll sit on an automated chat for hours finally to be told they wont refund you.

Date of experience: September 26, 2023
Kuwait
1 review
0 helpful votes
Follow Hamad W.
Unfollow Hamad W.
Share Review
Report Review

Domain.com not reachable through my chrome browser. Even on incognito. Using edge to get here

Date of experience: September 26, 2023
France
1 review
0 helpful votes
Follow Carla X.
Unfollow Carla X.
Share Review
Report Review

Not soo easy to navigate and find what your looking for

Date of experience: September 26, 2023
New York
1 review
0 helpful votes
Follow michelle A.
Unfollow michelle A.
Share Review
Report Review

Platform seems fairly easy to operate however I'm not up and live with my site and im having a billing issue also i have horrible login issues as wellicant login on certain devices

Date of experience: September 25, 2023
Oklahoma
1 review
0 helpful votes
Follow Stephen X.
Unfollow Stephen X.
Share Review
Report Review

A little problem but my fault
September 25, 2023

A little problem but my fault. Support was very helpful.

Date of experience: September 25, 2023
New Hampshire
1 review
0 helpful votes
Follow Nancy N.
Unfollow Nancy N.
Share Review
Report Review

The statement that it is easy and you can get your page up and running quickly is a joke. There is no guidance for a beginner. The chat support unless you push back gives you links after links to solve it yourself. My web page is still not operating as I would like it to and probably won't be anytime soon. I have been at this since August 24th of this year. Chat attempts to upsell you. They want $2000.00 and they can create a professional web page. There is no platform to follow that tells you what you need to do next or a form a guidance. You put something into action you need to wait 2 hours, 4 hours or 24 hours for it to update or process. If you go to chat, most often they will tell you to all a number as they are not able to assist you with that particular action or issue.

Date of experience: September 25, 2023
New Jersey
1 review
0 helpful votes
Follow Michael J.
Unfollow Michael J.
Share Review
Report Review

You website is a nightmare on a 14 pro. I have 3 domains and for some reason they're in 2 different accounts and not all together. It's so hard to navigate this site and it's slow.

Date of experience: September 24, 2023
Canada
1 review
0 helpful votes
Follow Nataliia X.
Unfollow Nataliia X.
Share Review
Report Review

The worst customer support ever
October 24, 2023

The worst customer support ever. The worst experience ever. They charged me for the domain a few weeks ago and I received a confirmation that my purchase was successful, but the domain is still available for purchase. Customer support can't answer a single question and totally useless. After 40 min with the customer support agent, I didn't get an answer as to why anyone still can purchase the domain that I'd been charged for weeks ago.

Date of experience: September 24, 2023
Massachusetts
1 review
0 helpful votes
Follow Joan O.
Unfollow Joan O.
Share Review
Report Review

The Web Builder
September 24, 2023

Great I am the page owner and I think the page is great. Using the web builder was easy. I used the builder to change information on my page. It was not complicated. The web builder and the tools are helpful and uncomplicated to use.

Date of experience: September 24, 2023
California
1 review
0 helpful votes
Follow alan O.
Unfollow alan O.
Share Review
Report Review

I started to design the website, let the site for a minute, now cannot find it and no easy way to get back to it

Date of experience: September 24, 2023
Oregon
1 review
0 helpful votes
Follow Jessica A.
Unfollow Jessica A.
Share Review
Report Review

So far so good, but i want to get going on developing the site...

Date of experience: September 23, 2023
Georgia
1 review
0 helpful votes
Follow Nathan N.
Unfollow Nathan N.
Share Review
Report Review

We paid for google workspace when we signed up, but when we go to set it up, it asks us to pay again?

Date of experience: September 23, 2023
Florida
1 review
0 helpful votes
Follow Dana M.
Unfollow Dana M.
Share Review
Report Review

So far okay but need to learn how to get things started and how to promote my business and website builder

Date of experience: September 22, 2023
Missouri
1 review
0 helpful votes
Follow Maddy V.
Unfollow Maddy V.
Share Review
Report Review

Waste of money
October 23, 2023

I paid $60 to set up an online store. It was my first time doing so, so it took me a month to build it and then after FINALLY finishing it... I get a notification that my site needs renewed due to expiration? Which apparently costs $40?!?!? I am so glad that I just paid $60 and wasted a month of my time completing something that is now unusable. I dont have another 40 bucks to go and drop on anything extra right now. My goal was obviously to get some income flowing in by selling things on my website... but thats apparently not going to happen.

Date of experience: September 22, 2023
Texas
1 review
0 helpful votes
Follow Collin P.
Unfollow Collin P.
Share Review
Report Review

Relatively easy to use and friendly customer service.

Date of experience: September 22, 2023
New Mexico
1 review
0 helpful votes
Follow Denise D.
Unfollow Denise D.
Share Review
Report Review

My first chat agent disconnected before I was finished

Date of experience: September 22, 2023
AE
1 review
0 helpful votes
Follow Mohammadreza A.
Unfollow Mohammadreza A.
Share Review
Report Review

Perfect
September 22, 2023

Too fast. It was my first experience to buy a domain but user friendly portal helped me to do it so smooth.

Date of experience: September 22, 2023
California
2 reviews
1 helpful vote
Follow Carol O.
Unfollow Carol O.
Share Review
Report Review

Beware and be careful
September 22, 2023

I belonged to Register.com for over 20 years. I finally quit because I was getting 150 spams and spoofs DAILY. I couldn't handle them.
Now, a year later...I want my domain name back so I can use it elsewhere. Register.com has basically "KIDNAPPED IT" and are holding it RANSOM. The Ramson is NOT money. They want personal info that is personal and I am unwilling to share...such as a Goverment ID with a Color Photo of me and Utility bills where the address agrees with government ID. So funny, because all our Utility type bills are in my husband's name... BTW, I'm 80 years *******@mac.com

Date of experience: September 21, 2023