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Netflix

2.8

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Netflix Reviews Summary

The company has a mixed reputation, with some customers appreciating its extensive library of content and user-friendly interface, which enhances the viewing experience. However, numerous complaints highlight significant dissatisfaction with rising subscription costs, technical issues like slow loading times, and customer service inadequacies. Many users express frustration over billing problems and the perceived decline in content quality, particularly regarding Netflix originals. Overall, while the platform remains popular for its variety, the growing concerns about service reliability and customer support suggest a need for improvement to retain loyal customers.

This summary is generated by AI, based on text from customer reviews

service
281
value
279
shipping
112
returns
117
quality
258

We monitor reviews for authenticity

Washington
3 reviews
2 helpful votes
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Simply awesome
March 6, 2014

Simply awesome. They may not have everything, but there is plenty for a standard-issue layabout like me and more than a productive member of society could ever take in.

Date of experience: March 5, 2014
California
5 reviews
35 helpful votes
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Netflix is terrific for being able to watch tons of different movies and television shows. The website provides thousands of different titles ready to watch the second you give the command. My one issue with the site is that not all videos can be streamed, which is a real bummer if one has to wait a couple of days to watch the movie that he or she has ordered. Due to this, I give the website four out of five stars.

Date of experience: March 2, 2014
New York
14 reviews
76 helpful votes
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Netflix is the best!
February 24, 2014

Netflix is the best! And now with their own content! House of cards is the best show!

Date of experience: February 24, 2014
Ohio
34 reviews
72 helpful votes
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Very cool site, much better than Hulu.com. Sure they both don't always get the newest movies, but for $7.99 a month you can't beat it!

Date of experience: January 14, 2014
Florida
6 reviews
15 helpful votes
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Good service, everything is great using a computer, however when using a smart TV. There are major limitations to the APP, Not as user friendly as a normal computer.

Date of experience: December 22, 2013
Texas
3 reviews
3 helpful votes
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Easy to purchase and good streaming. Need to update their films and add more variety though. Other than that it is a great site

Date of experience: December 19, 2013
Washington
2 reviews
8 helpful votes
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Just reactivated my Netflix account, it seems my $7.99 turned into $9.19. Now granted that's still reasonable and I know taxes are high but there's not $1.20 tax on $7.99. I hate to be lied to.

Date of experience: December 14, 2013
California
30 reviews
87 helpful votes
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This is pretty sweet site, however hulu.com is better though!

Date of experience: December 10, 2013
Indiana
30 reviews
126 helpful votes
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Netflix.com is really cool, only downer is that they sometimes do not have the newest of movies to stream live.

Date of experience: December 7, 2013
MD
4 reviews
4 helpful votes
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Love that I can watch full length movies on my iphone and it even makes suggestions for me.

Date of experience: November 25, 2013
New York
3 reviews
3 helpful votes
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Love their streaming, which is basically all I use, now. Not so in love with their DVD shipping. I have waited an unbelievable four weeks to receive one particular DVD, part of a series. Without it I can't watch the rest of the series. I keep getting the wrong DVD.

The feedback options on the website are extremely limited.

Finally - the reviews on the site used to be helpful, because you could see reviewers' profiles and see if they had similar tastes. That's gone, so the reviews - out of context - are virtually useless.

Looking forward to more streaming options so I can ditch Netflix.

Date of experience: November 13, 2013
NL
3 reviews
3 helpful votes
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Excellent quality streaming with a great range of tv series and films alike.
5 Stars!

Date of experience: October 13, 2013
Washington
144 reviews
1474 helpful votes
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I love this site
October 10, 2013

I love this site. It has many movies old and new. I like the blueray disc rentals because the quality is great. I like to stream lost and BSG.

Date of experience: October 10, 2013
Wyoming
1 review
1 helpful vote
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I think netflix is a big disappointment, they took off 2 shows I liked and I get the feeling now when I call customer service I am being lied to; I looked at another review and it said they wished Showtime and Sony would come back I agree. Why then when I called to ask about them adding the later color Outer Limits like HULU has did the rep. Tell me yeah that's a good suggestion we'll try to get it; how can they if Showtime is finished and I put a review on a great movie site and they just took it off! Also a series I liked is missing several episodes from about 6 seasons.

Date of experience: October 5, 2013
Texas
26 reviews
195 helpful votes
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I used to get DVDs sent to me in the mail and I'd watch a movie every single day. Then I didn't have time to do that any more and I moved solely to streaming. I enjoy watching films on my Nook HD more than watching it on my big TV.

I watch something every night on Netflix to wind down. I dont' have a lot to read at the moment, so that's my book in bed before I sleep. Watch a bit of Netflix.

What I really like is that it suggests films and TV shows based on my ratings of hundreds of films and TV shows. And for the most part it's correct. I know that some people dislike being read like that by the Government or email ads or whatever it is, but I don't mind. It makes it easier for me to pick what I'll watch.

Netflix is one of the few things I really, really like online. It's inexpensive and worth the money to have it.

I'd recommend anyone that loves films and TV shows to sign on up.

Date of experience: October 1, 2013
GB
1 review
1 helpful vote
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Well at first it was great, streaming movies. But every time I search a movie recently it is never available to stream. These are pretty popular titles as well. I also wanted to watch a series that had ended but that was also unavailable to stream. There recommendation to me was to get the DVDs. That defeats the purpose, I can go to redbox or just rent the movie from Uverse.

Date of experience: August 31, 2013
Mexico
3 reviews
1 helpful vote
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Great Site
August 23, 2013

Great Site. Wide variety. They could have movies that are more recent.

Date of experience: August 22, 2013
Colorado
2 reviews
6 helpful votes
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Great mailing system, streaming movies need a few more up to date movies. Looks like they are focusing on streaming for the future.

Date of experience: August 18, 2013
Virginia
5 reviews
6 helpful votes
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Although I no longer subscribe to Netflix, I always liked having instant access to movies and T. V. shows. I started out with online streaming and DVDs but then switched to only online streaming. I stopped getting DVDs because there was not much variety to my liking and then completely unsubscribed because during the last few months I had them, whenever I thought of a movie or show I really wanted to watch, it wasn't available for streaming so I found myself using it less and less. Although it wasn't for me, I would still recommend it.

Date of experience: August 16, 2013
New York
1 review
0 helpful votes
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What would I do without netflix, More than worth a free trial

Date of experience: August 15, 2013