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Netflix

2.8

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Netflix Reviews Summary

The company has a mixed reputation, with some customers appreciating its extensive library of content and user-friendly interface, which enhances the viewing experience. However, numerous complaints highlight significant dissatisfaction with rising subscription costs, technical issues like slow loading times, and customer service inadequacies. Many users express frustration over billing problems and the perceived decline in content quality, particularly regarding Netflix originals. Overall, while the platform remains popular for its variety, the growing concerns about service reliability and customer support suggest a need for improvement to retain loyal customers.

This summary is generated by AI, based on text from customer reviews

service
281
value
279
shipping
112
returns
117
quality
258

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Missouri
7 reviews
10 helpful votes
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You have to join BOTH halves of their services to get the best service from Netflix, and it kind of sucks. If you order just the streaming side, you get lots of TV series and some movie However, the best movies almost always return with the notice that it's not available for live streaming. For access to those, you have to pay for the DVD/Blu-ray exchange to have the title mailed to you. Then you wait, get your movie, watch it, and mail it back before getting another. There is no instant gratification, and it's inconvenient.

Date of experience: November 19, 2015
Illinois
4 reviews
10 helpful votes
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Love netflix
November 20, 2015

I really love using Netflix! The only complaint I would make is that they have a small variety of shows at some points. There movie selection is fabulous though.

Date of experience: November 19, 2015
Tennessee
35 reviews
51 helpful votes
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LOVE this subscription!
November 17, 2015

I LOVE Netflix, it had lots of stand up comedy and original series and movies and TV shows I want to watch, it is brilliant!

Date of experience: November 16, 2015
Michigan
23 reviews
99 helpful votes
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I have had Netflix for 3 years now and I am loving the experience. I especially like that they are getting more shows sooner. I like the array of family and kid friendly shows.

Just like any other internet based service they have their problems, but they are minimal.

Date of experience: November 16, 2015
New Jersey
3 reviews
6 helpful votes
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I love netflix. I have insomnia so Netflix comes to rescue spend my whole night with it :P

Date of experience: November 16, 2015
New York
3 reviews
6 helpful votes
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Love it
November 10, 2015

My go to site for binge watching my favorite shows and movies

Date of experience: November 9, 2015
Missouri
3 reviews
4 helpful votes
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What a joke. No selection of, you know, movies. If you like old, out-of-date tv shows and movies that never quite made it to the theaters, then this is the movie rental service for you!

Date of experience: November 7, 2015
Hawaii
2 reviews
21 helpful votes
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I love this service!
November 6, 2015

Nothing but positive things to say about Netflix. I currently pay to have 3 dvds out at a time but occasionally they send a fourth one that I've been waiting a long time for. Exchanges for damaged discs are done very quickly. Very, very happy!

Date of experience: November 5, 2015
Utah
7 reviews
2 helpful votes
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Not as much content as I would like, but I love being able to go through a season so quickly. I get frustrated when a series disappears without notice.

Date of experience: November 3, 2015
Tennessee
4 reviews
2 helpful votes
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Very reliable
November 3, 2015

I've used both the streaming and mail programs Nexflix offers and love them both. We've been using the streaming subscription for almost two years now. Even on slow connection days the video will stream; you may have to take a 10 or 15 minute break to let the video buffer but it's worth it to stay in and have such a huge collection of movies to watch. We do also get the DVD's delivered because most of the new titles are not available via streaming (in fact it's pretty rare that they are). We love Netflix's flexibility and options; they work really great with our families needs.

Date of experience: November 3, 2015
New Zealand
2 reviews
2 helpful votes
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Love this app! Suits my family well! I just wish it had more TV series from nz and oz? But apart from that it is the only app so far to never disappoint!

Date of experience: November 1, 2015
California
6 reviews
6 helpful votes
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The only issue is how current their movies and recent programs are.

Date of experience: October 30, 2015
Illinois
10 reviews
197 helpful votes
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Good service
October 30, 2015

I live remote and don't have tv but can get internet. Go Netflix!

Date of experience: October 30, 2015
Singapore
7 reviews
8 helpful votes
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The show selection sucks, the player is buggy as hell, and that timing out crap is the most useless feature of all. I subscribed simply to cut cable and now I truly regret it. I have already looked into alternative services and am waiting for any of them to be half-competant so my viewing bar may raise 5-6 fold. Come on stand alone HBO go... I'm waiting!

Date of experience: October 30, 2015
Utah
3 reviews
15 helpful votes
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Netflix is good.
October 31, 2015

I availed it's services. Services and database of show are good but rates are so high. I hope they will think about it.

Date of experience: October 30, 2015
Estonia
2 reviews
8 helpful votes
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Good database of shows
October 29, 2015

I love being able to watch what I want when I want!

Date of experience: October 29, 2015
GB
2 reviews
0 helpful votes
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Big Netflix fan. Particularly enjoy some of the random documentaries they have and love House of Cards. Although sometimes the selection of films is a little limited.

Date of experience: October 28, 2015
Georgia
9 reviews
29 helpful votes
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The original content makes this service better and better, and it's so much cheaper than cable!

Date of experience: October 27, 2015
Wisconsin
7 reviews
1 helpful vote
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Basic User
October 28, 2015

I just get the DVDs sent to my home. I do not watch a lot of TV but when I do, it usually is way after the release. So I am grateful that I can get such items saved and sent to me to watch anywhere at anytime and at my convenience. I also like that I can get a lot of foreign movies and shows that I cannot get elsewhere.

Date of experience: October 27, 2015
District of Columbia
3 reviews
5 helpful votes
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Freezing
October 26, 2015

Stream freezing and obvious weaknesses in server ability and capacity makes for frustrating viewing experience, but hey! As long as I'm making money and movies and other programs, what do I care about who's watching and paying? Right Netflix? That's a shabby business model for a shabby streaming service.

Date of experience: October 26, 2015