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Netflix

2.8

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Netflix Reviews Summary

The company has a mixed reputation, with some customers appreciating its extensive library of content and user-friendly interface, which enhances the viewing experience. However, numerous complaints highlight significant dissatisfaction with rising subscription costs, technical issues like slow loading times, and customer service inadequacies. Many users express frustration over billing problems and the perceived decline in content quality, particularly regarding Netflix originals. Overall, while the platform remains popular for its variety, the growing concerns about service reliability and customer support suggest a need for improvement to retain loyal customers.

This summary is generated by AI, based on text from customer reviews

service
281
value
279
shipping
112
returns
117
quality
258

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GB
3 reviews
0 helpful votes
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As I live in France it is now great to have a service that gives me English films and programmes. Not had any problems with the service so far.

Date of experience: January 4, 2016
California
4 reviews
76 helpful votes
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One of the few must-haves these days. I watch several times a week. They have a very good selection.

Date of experience: January 4, 2016
Ohio
20 reviews
48 helpful votes
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Good site
January 4, 2016

I am pretty happy with my Netflix service over the years. I like that there are different movie catagories, and they give me other ideas of movies to watch based on my previous viewing history. There are some things that I continue to search for on there that they still do not offer, which is why I give it a 4 out of 5.

Date of experience: January 3, 2016
Colorado
5 reviews
0 helpful votes
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Tv on the go
January 3, 2016

Love netflix, watching tv shows while away is a great way to pass time.

Date of experience: January 3, 2016
New Jersey
3 reviews
16 helpful votes
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Good one
January 1, 2016

Finally I found a good website for online DVDs. They are really amazing. I loved it

Date of experience: December 31, 2015
GB
3 reviews
1 helpful vote
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Love it!
December 31, 2015

Love watching all the new series! Only thing I would say is - maybe a few more decent films :)

Date of experience: December 30, 2015
Ireland
6 reviews
11 helpful votes
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Excellent service
December 31, 2015

Small issue with payment through paypal but sorted quickly and with no hassles.

Date of experience: December 30, 2015
New York
20 reviews
26 helpful votes
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Nice movies
December 31, 2015

The only reason I left them was because my wife got dish

Date of experience: December 30, 2015
France
9 reviews
20 helpful votes
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Series all the way
December 28, 2015

When Netflix arrived in my country, I could only be pleased by their services, series are great and service itself is more than great, it outpassed some local providers. Thank you

Date of experience: December 27, 2015
California
26 reviews
75 helpful votes
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I belong to this tech discussion site where someone asked "What are the best films on Netflix" and everyone listed about the same 20. Which reminds you the selection is not that wide.
Then there was the Narcos fiasco.
They already had a 60 segment drama about Pablo Escobar made in Colombia of very good quality. Netflix decides to spare no expense to make their own version seen through the eyes of 2 clueless US DEA agents?!

The alleged formula for suggestions base on your ratings of other films is a bad joke. I do not have to rate anything on Amazon and they manage to get my book and movie suggestions spot on. I always have to turn off the "chosen for you" because it is always junk they want to dump on me rather than reflecting my choices.

I do not like their original programming. HBO and Showtime are much better.

Nevertheless, for daring, innovation, originality and foreign films it is brilliant. Also incredibly inexpensive. Did I forget customer service? Terrific. Some helpful person answers the phone instantly.

Date of experience: December 26, 2015
Indiana
32 reviews
97 helpful votes
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Love it
December 28, 2015

I have 4 kids and Netflix for 7.99 a month for movies is great and it keeps my wife busy too :) Great deal, hard to beat! Lots of kid movies, now you may not always get new releases but for the price it is a 5 star product.

Date of experience: December 25, 2015
Utah
114 reviews
1650 helpful votes
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Out of all the streaming services netflix is the only one that can actually play a film without the buffer wheel. I would use again if i could afford it. A lot of old stuff but do have new tv progs sometimes.

Date of experience: December 24, 2015
California
3 reviews
16 helpful votes
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Its good
December 23, 2015

I would say this is a good site. Sometimes users face the problem because of maintenance process. They should do this quickly like other do. Overall better.

Date of experience: December 23, 2015
California
3 reviews
16 helpful votes
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Yes!
December 23, 2015

I like using this service, the best selection and a low monthly price.

Date of experience: December 22, 2015
Canada
2 reviews
0 helpful votes
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International user
December 23, 2015

I wish Netflix allowed everyone from every country to have the same viewing options. I'm in Canada and my American friends have lots of options that I don't!

Date of experience: December 22, 2015
California
6 reviews
15 helpful votes
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Surprisingly good!
December 23, 2015

I'm not easily pleased, but Netflix impressed me for the value I received for only $8/mo. That is or was their cheapest plan. When I lived alone it was a reliable TV companion. I don't give 5-star reviews.

I watched a few entire fascinating TV series. Movies were not as hi-Q for my taste, but great value, and Netflix thoroughly destroys Hulu and Crackle for commercial-free streaming video.

Date of experience: December 22, 2015
France
47 reviews
536 helpful votes
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I signed up for Netflix and went with the plan that has 4K. So far I am not to impressed with their catalog but the service seems decent and haven't had any major issues. Hopefully they will expand it more so I can enjoy it with the family.

Date of experience: December 21, 2015
Virginia
10 reviews
12 helpful votes
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Netflix love it!
December 18, 2015

I just finished streaming The Arrow, next up Legends. So much to see so little life to live.

Date of experience: December 17, 2015
New York
19 reviews
18 helpful votes
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Great shows and service
December 18, 2015

Except for their occasional down-time involving maintenance that they don't alert users to, I have a good selection of the shows I enjoy though I hope they'll offer more selections where it concerns older films, such as hulu offers.

Date of experience: December 17, 2015
Canada
4 reviews
3 helpful votes
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Movies/tv
December 17, 2015

Easy to use, great for the price point. However, movies and tv shows are all older but that is their selling point. Very very affordable monthly rate. They also send you suggestions for movies/tv shows due to what you have been watching previously. They pay attention to your trends. You are also able to access it through ipads, iphones. You can watch it at any location as long as you sign in and can save the spot that you were at previously.

Date of experience: December 16, 2015