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Netflix

2.8

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Netflix Reviews Summary

The company has a mixed reputation, with some customers appreciating its extensive library of content and user-friendly interface, which enhances the viewing experience. However, numerous complaints highlight significant dissatisfaction with rising subscription costs, technical issues like slow loading times, and customer service inadequacies. Many users express frustration over billing problems and the perceived decline in content quality, particularly regarding Netflix originals. Overall, while the platform remains popular for its variety, the growing concerns about service reliability and customer support suggest a need for improvement to retain loyal customers.

This summary is generated by AI, based on text from customer reviews

service
281
value
279
shipping
112
returns
117
quality
258

We monitor reviews for authenticity

California
19 reviews
18 helpful votes
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I love Netflix! Thousands of movies, new releases every day! Easy to search and save your own line up. The ap is also great at recommending movies based on what you watch. So many TV shows to Binge watch. I find it easier than on demand. Seasons and episodes are perfectly organized!

Date of experience: February 22, 2016
Canada
20 reviews
69 helpful votes
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There's many popular movies and shows you want to see and they just don't have them, besides why pay when you can watch all that in the net for free!

Date of experience: February 22, 2016
Debbie M.
Canada
3 reviews
2 helpful votes
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I love my Netflix
February 18, 2016

I no longer have cable and I love being able to do marathons of tv shows. I do wish Canada would step up to the plate and offer more ... however overall satisfaction.

Date of experience: February 18, 2016
Japan
3 reviews
6 helpful votes
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Everything your heart desires, you can find it on Netflix. Too bad I didn't have it sooner!

Date of experience: February 18, 2016
Canada
6 reviews
11 helpful votes
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Little choice
February 17, 2016

Lots on there but rubbisht stuff, why do the Americans get so much more choice. Where is Dowton Abbey Doc Martin or any decent movies, classics or indeed any Canadian Web site to See listings. And while I am at it why is tedescriptipn in such minute letters need a. Magnifying glass to read it, and I have good. Eyesight

Date of experience: February 16, 2016
Honduras
7 reviews
8 helpful votes
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Great movies, great prce
February 16, 2016

This is one of the best services out there. I love it!
Everything I enjoy watching can be found here. The bad, data caps :(

Date of experience: February 15, 2016
GB
10 reviews
196 helpful votes
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The service is brilliant, but compared to the american version we here in england hardly get anything, half of the series' are missing which means you can watch 1 and 2 but to watch the 3rd or 4th series you have to go elsewhere to find it. Seriously need to update your library netflix!

Date of experience: February 14, 2016
Connecticut
5 reviews
4 helpful votes
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I have been on Netflix for two years. I used to enjoy it but many of the older standards have been removed and placed on their costly DVD RENTAL SITE. I have been paying 7.99 for two years but have been informed the payment will be increased by 2.00 per month. I was getting far more for my money a while back and will not pay and additional 2.00 for even less. I will check out alternative sites. You might consider that too

Date of experience: February 14, 2016
Illinois
4 reviews
9 helpful votes
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Good Service...
February 15, 2016

There better than hulu no commercials and good chat service they not charging you extra so won't be commercials I stay wth them no hulu...

Date of experience: February 13, 2016
Illinois
9 reviews
12 helpful votes
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Good Works
February 12, 2016

Nothing really new to say, great for the things it does have, and they certainly have been improoving their supply of shows lately, but #1 when I am killing a weekend by blitzing 3 seasons of a show I don't need a screen popping up asking if I am still there... and #2 I really wish they would stop double listing shows. It takes more time finding something to watch than watching something... stop putting 1 show in 15 categories it barely fits into... I need an option to just go through every show in alphabetical order, those categories are useless.

Date of experience: February 12, 2016
Virginia
6 reviews
5 helpful votes
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Love love love
February 12, 2016

We do not have cable, as the price became ridiculous. Netflix has allowed me to watch many episodes of cable shows as well as many genres of movies. I am addicted to OITNB!

Date of experience: February 12, 2016
Pakistan
15 reviews
19 helpful votes
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Bad response
February 12, 2016

I have been with this company 10 years and the last couple of months have been unable to play the movies they send to me. Called on a weekend told them the above statement and received no advice so I cancelled due to the response of that person. They are charging for a product that does not work well and with no responsibility.

Date of experience: February 12, 2016
California
3 reviews
3 helpful votes
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Its whatever
February 10, 2016

There is never good movies i honestly would rather just stay with hulu

Date of experience: February 9, 2016
Canada
32 reviews
32 helpful votes
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Great for series watching
February 10, 2016

We have enjoyed finding a series and each night or only Friday nights watching a series. It is great to have immediate access to TV series, documentaries and movies. And you can sign up loved ones and friends who also get to benefit from your membership. It is very economical. Only downside is they dont have current movies - they are about 5 months behind.

Date of experience: February 9, 2016
Tennessee
4 reviews
9 helpful votes
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Pretty good
February 9, 2016

Netflix has a decent selection. They seem to be getting better but the suggestions aren't that great.

Date of experience: February 9, 2016
Canada
12 reviews
12 helpful votes
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Great value
February 8, 2016

Cheap but way too many sitcoms, need more recent movies.

Date of experience: February 8, 2016
Virginia
5 reviews
6 helpful votes
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Fabulous!
February 8, 2016

Love Netflix, this is better than subscribing to cable! You will have plenty to choose from! Can use on phone and computers. You will not regret this purchase! Check out for free for one month and you will be addicted!

Date of experience: February 8, 2016
Philippines
25 reviews
26 helpful votes
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Love the streaming
February 8, 2016

I love the netflix streaming though sometimes, I find it odd when I look a good movies and it is not found. So far, the best streaming.

Date of experience: February 7, 2016
India
2 reviews
0 helpful votes
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Great
February 7, 2016

Great for watching movies. The mist convenient format

Date of experience: February 6, 2016
Wisconsin
23 reviews
53 helpful votes
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I'm a subscriber
February 5, 2016

No I wouldn't discontinue the service. I do think they could provide better movie titles being that they have so many subscribers

Date of experience: February 4, 2016