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Netflix

2.8

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Netflix Reviews Summary

The company has a mixed reputation, with some customers appreciating its extensive library of content and user-friendly interface, which enhances the viewing experience. However, numerous complaints highlight significant dissatisfaction with rising subscription costs, technical issues like slow loading times, and customer service inadequacies. Many users express frustration over billing problems and the perceived decline in content quality, particularly regarding Netflix originals. Overall, while the platform remains popular for its variety, the growing concerns about service reliability and customer support suggest a need for improvement to retain loyal customers.

This summary is generated by AI, based on text from customer reviews

service
281
value
279
shipping
112
returns
117
quality
258

We monitor reviews for authenticity

Canada
10 reviews
5 helpful votes
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Price is good, programming is excellent, I only wish they could get new releases out faster. Many of the Netflix originals are really high quality shows

Date of experience: March 9, 2017
New Jersey
4 reviews
4 helpful votes
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Basically perfect
March 9, 2017

Basically a perfect service - there's always lots of variety and really low monthly cost. Happy customer.

Date of experience: March 8, 2017
Canada
5 reviews
2 helpful votes
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ALMOST Perfect
March 8, 2017

Netflix is almost perfect - really great shows, really great streaming service, all good. But a lot of titles are missing and some titles dissapear to fast. It would be better if you could save your favorites.

Date of experience: March 7, 2017
NL
5 reviews
2 helpful votes
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Netflix just keeps getting better. Best online streaming service ever? At this point - yes. I wish some content would stay longer though, but its not a major complaint.

Date of experience: March 6, 2017
Brazil
7 reviews
0 helpful votes
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GOSTO MUITO
March 7, 2017

FILMES E SÉRIES MUITO LEGAIS, O QUE FALTA EM MEU PAÍS(BRASIL) SÃO MAIS ATUALIZAÇÕES, POIS VOCE ASSISTE A PRIMEIRA TEMPORADA E DPOIS DEMORA DEMAIS, PARA OUTRAS

Date of experience: March 6, 2017
Germany
6 reviews
0 helpful votes
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Needs Improvement
January 18, 2021

The streaming is not yet optimal. It relies heavily on the internet service, meaning that even a slight dip in the strength of your internet means a significant drop in the quality of the picture. Plus there is a limited spectrum of films and shows

Date of experience: March 6, 2017
Ireland
2 reviews
0 helpful votes
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Good service
March 6, 2017

Sometimes limited but overall good. There are a lot of shows me and my wife like but sometimes series are limited.

Date of experience: March 6, 2017
Spain
5 reviews
0 helpful votes
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Para ver series y películas en alta calidad por un precio muy asequible. Muchas series en formato 4K, que eso es calidad.

Date of experience: March 5, 2017
California
7 reviews
21 helpful votes
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Netflix rocks!
March 4, 2017

Great service for both the movies download and the DVD thru the mail. I have both and love them... the DVDs arrive so quick I don't see how they get them so quick to me. Am glad they but Blockbuster out of business... haha!

Date of experience: March 4, 2017
Canada
6 reviews
14 helpful votes
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Regular networks and Hollywood are dying and there is no question why. Netflix has paved the way for consumers to watch what they want, when they want and all for less than the price of one movie ticket per month. Netflix delivers great programming I only wish the Canadian Government would allow Canadians the full spectrum of programming our friends in the USA enjoy.

Date of experience: March 3, 2017
Massachusetts
22 reviews
61 helpful votes
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Generally very good
March 3, 2017

Aside from shows buffering slowly (which could very easily be my ISP's fault, though Netflix isn't perfect) Netflix has been a very enjoyable experience for me. Lots of great original content coming out. No ads (extremely huge plus, probably the biggest). I haven't had to deal with their customer service before so I can't comment on that.

Suggestions:
- Please change the rating system to make it so: you can turn it off, you can show the AVERAGE USER REVIEW (most people would probably use this), the Netflix recommended for you rating (which is often inaccurate), and the IMDB score if possible (not sure about the legality of using their name on your site as a main feature)
- Put some kind of clear and immediate way to remove something from your Continue Watching list if you don't want to continue watching it
- Please add more genres in the Browse section
- Make it a point to get more Academy Award films (maybe even make it a genre, and then sort by award section)

Date of experience: March 2, 2017
Georgia
2 reviews
1 helpful vote
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I love that Netflix always saves my spot and in between one episode to another they make sure your awake. The fact that we can pick up on a different device is great.

Date of experience: March 1, 2017
California
2 reviews
3 helpful votes
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Still getting discs
February 28, 2017

I'm still getting discs from the old days instead of live streaming and it's fun. Netflix has still been a generally good company all this time.

Date of experience: February 27, 2017
GB
2 reviews
0 helpful votes
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Pleasure to use
January 18, 2021

Every weekend I am watching movies on Netflix. I am always can find a film under my mood. Also, I know that always can find here cinema news.

Date of experience: February 27, 2017
Canada
8 reviews
17 helpful votes
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Thumbs up
February 27, 2017

I really enjoy a night of relaxing on the couch with my hubby, a bowl of popcorn and watching Netflix! There are soooo many shows and movies. Not all movies are recent and not all movies are available, but there is enough to enjoy! Some are recent like Finding Dori. But there are lots of classic shows and movies that you can watch again and again with a click of a button like the Office. Other shows that are unique are the Netflix original series, which are worth a watch like orange is the new black and a series of unfortunate events. It's just great to see Netflix making some great shows!

Date of experience: February 25, 2017
Canada
2 reviews
0 helpful votes
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Love It!
February 25, 2017

My wife and I watch netflix almost every night. Just so easy to use and the content is great. We recently watched American Crime Story on the OJ trial and it was fascinating. Also liked stranger things!

Date of experience: February 24, 2017
Colorado
7 reviews
10 helpful votes
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This is the best of the best for sure. The price is just as good and the movies. They have such a great selection of movies for the individual or families.

Date of experience: February 22, 2017
Utah
5 reviews
1 helpful vote
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Love all the shows
February 24, 2017

Always has tons of shows and movies to choose from. I love how there is so many options to choose from.

Date of experience: February 22, 2017
GB
3 reviews
21 helpful votes
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Great value for money.
February 23, 2017

No other explanation needed really, you get everything you need.

Only negative is that you are sometimes waiting a while for some seasons to come out when already available. This is down to contracts with suppliers however so take with a pinch of salt.

Date of experience: February 22, 2017
Canada
2 reviews
0 helpful votes
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I love Netflix
February 22, 2017

Lots of amazing shows that you really don't wanna miss... Netflix is awesome no doubts. And I love it!

Date of experience: February 22, 2017