Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Netflix

Netflix

2.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Netflix?
grey stargrey stargrey stargrey stargrey star

Netflix Reviews Summary

The company has a mixed reputation, with some customers appreciating its extensive library of content and user-friendly interface, which enhances the viewing experience. However, numerous complaints highlight significant dissatisfaction with rising subscription costs, technical issues like slow loading times, and customer service inadequacies. Many users express frustration over billing problems and the perceived decline in content quality, particularly regarding Netflix originals. Overall, while the platform remains popular for its variety, the growing concerns about service reliability and customer support suggest a need for improvement to retain loyal customers.

This summary is generated by AI, based on text from customer reviews

service
281
value
279
shipping
112
returns
117
quality
258

We monitor reviews for authenticity

Australia
7 reviews
12 helpful votes
Follow Warwick R.
Unfollow Warwick R.
Share Review
Report Review

I took advantage of the 3 months free offer. I did not see a single program that was of interest. Complete WOFTAM as far as I am concerned. Great for invalids, the brain dead and those without lives of their own to lead I guess. Freeview for this little black duck.

Date of experience: December 12, 2017
GB
2 reviews
0 helpful votes
Follow Cazza F.
Unfollow Cazza F.
Share Review
Report Review

You can't get better
December 13, 2017

I tried this site and I've kept it I love it, you can't get better it's fantastic. You have to be nuts not to like this site, they even have programmes exclusive to Netflix that are brilliant you have to watch them. Well done Netflix I got rid of Sky, thanks.

Date of experience: December 12, 2017
NL
3 reviews
6 helpful votes
Follow Serena K.
Unfollow Serena K.
Share Review
Report Review

Fine overall
December 13, 2017

So Netflix is a huge streaming site as we all know and I am very glad to share an account with a friend of mine, but I honestly think that Netflix asks to much money for the movies and series they own. Yes Stranger Things, Lucifer, Orange is the new Black and many other great Netflix originals are on there, but a lot of movies are not. The fact that you sometimes miss one movie out of a movie trilogy is very annoying. Though understandable I feel like Netflix should just invest in the movies they buy. Don't just buy the last movie that came out, buy the rights to all and leave them on for more than a month.

Date of experience: December 12, 2017
District of Columbia
4 reviews
0 helpful votes
Follow Jennifer M.
Unfollow Jennifer M.
Share Review
Report Review

European Netflix
December 12, 2017

I moved to Europe... the question is: why would I pay the same price if here in Europe I have nothing. The series are all way behind. NO greys anatomy or shameless. I am still paying those money. Have the same account and I WANT THE SAME SHOWS I HAD!

Date of experience: December 11, 2017
California
8 reviews
27 helpful votes
Follow Lisa K.
Unfollow Lisa K.
Share Review
Report Review

Love them
December 12, 2017

I live in a rural mountain area and that means no access to things like cable televion. Thank goodness for Netflix! I love them for being able to order movies on disk delivered to my mailbox and now that we finally have some almost decent internet, I have become hooked on their great original programming - Luther, Stranger Things, Frontier, The Crown and on and on. We've been with Netflix since day one. It's the go-to in our house and a whole lot cheaper than pay-per-view on DirecTV.

Date of experience: December 11, 2017
New York
28 reviews
18 helpful votes
Follow Laura M.
Unfollow Laura M.
Share Review
Report Review

My family has had Netflix for 8 years now and the only negative is they don't have many of the classics. It's hit and miss. Sometimes they're there, but not for long. We could use more of them. Please!

Date of experience: December 8, 2017
Kentucky
8 reviews
4 helpful votes
Follow John W.
Unfollow John W.
Share Review
Report Review

Awesome!
December 6, 2017

I have been a user of Netflix since 2006. We love this service. Now they have their own content such as MindHunter (an awesome per Criminal Minds series!). I highly recommend this streaming service.

Date of experience: December 5, 2017
Washington
3 reviews
0 helpful votes
Follow Haragano O.
Unfollow Haragano O.
Share Review
Report Review

$ saver!
December 5, 2017

I love movies but often the movie does NOT live up to the hype. Sooooooo... as soon as it comes out I add the title to my Netflix Queue. See it within a few months of being in the theater. Now to the Streaming, some good months some bad months. But it does have a great selection of documentaries, foreign movies and canceled TV series... Mixed bag but still lots cheaper then other alternatives. But it does not offer as much as it once did. So if you are thinking of subscribing get a mix of streaming and DVD.

Date of experience: December 4, 2017
Georgia
5 reviews
33 helpful votes
Follow Frieda B.
Unfollow Frieda B.
Share Review
Report Review

And just like Neck Licks-Netflix is pure pleasure. The original series are some of the best entertainment to be found ANYWHERE! There is always something to watch-its not a bunch of empty channels-you get far more than what you pay for! If you cut the cord-as we have-and want to pay for just one entertainment resource, Netflix is the one to get.

Date of experience: December 4, 2017
Pennsylvania
2 reviews
11 helpful votes
Follow Nicole C.
Unfollow Nicole C.
Share Review
Report Review

Love it!
December 4, 2017

Netflix has great original programs. There is a huge sekection of genre to choose from.

The site is user friendly for the young and old.

Date of experience: December 4, 2017
Canada
6 reviews
3 helpful votes
Follow Lanette H.
Unfollow Lanette H.
Share Review
Report Review

What I really like about Netflix is the Original Programming! Series like "Stranger Things", "Glitch" and "The Mist" make it worth having. A couple of things I don't like is they take off Movies without warning, and they don't have a lot of the newer TV Series and it takes forever to get new movies. And the cost of it has gone up very quickly! I was paying $8.99 (Which was a lot higher than my son's price of $5.99 but ok, I was a little late to the party) Then in November 2016 it went to $9.99. Then 6 months later in May 2017 it went to $11.99. And now in November of 2017 it goes up to $13.99 so I can have a small amount of shows in HD! I am rethinking the HD thing! So that is over 50% increase in 1 year! Maybe the new Disney Streaming Service will be less expensive. Or maybe Netflix will go down, since it is going to lose all Disney/Marvel/Star Wars movies when the Disney service goes on line (or maybe sooner!)

Date of experience: December 4, 2017
Canada
5 reviews
16 helpful votes
Follow M P.
Unfollow M P.
Share Review
Report Review

Does It And No Ads
December 4, 2017

Netflix puts fresh excitement into watching. Being able to see foreign series and films, brand new comedy and the latest actors is a wow.The spectrum is broad and the price puts all the commercial ones to shame. Can't do without it.

Date of experience: December 3, 2017
Texas
1 review
0 helpful votes
Follow Heidi A.
Unfollow Heidi A.
Share Review
Report Review

Great for the price
December 4, 2017

Netflix is great if you like binge watching t. V. series. Not so many good movies. If your looking for t. V. without the contractually high cost then Netflix is perfect.

Date of experience: December 3, 2017
NL
1 review
0 helpful votes
Follow Raina R.
Unfollow Raina R.
Share Review
Report Review

Nice to have
December 2, 2017

I think because I've cable too, I wish to have more content on netflix, but for the price worth, is nice to have because when I've nothing to see on TV, I always can count with a lot of titles that they have! ;)

Date of experience: November 30, 2017
Missouri
2 reviews
0 helpful votes
Follow Ally A.
Unfollow Ally A.
Share Review
Report Review

Amazing quality, fast, cool, and I have one free month :) Watch series on my phone while I'm on the bus or the subway. Absolutely satisfied! Will continue to use it after trial

Date of experience: November 30, 2017
Tennessee
7 reviews
4 helpful votes
Follow Gayla S.
Unfollow Gayla S.
Share Review
Report Review

Love Netflix
November 28, 2017

I like everything about Netflix, except that you are asking me for 100 characters. I said all I wanted to say.

Date of experience: November 28, 2017
Canada
2 reviews
0 helpful votes
Follow Gisele D.
Unfollow Gisele D.
Share Review
Report Review

Netflix.ca
November 28, 2017

I live and breathe Netflix! Especially on a rainy Sunday! I love it! Very affordable. We have a 4k television and its beautiful that Netflix has 4k programs.

Date of experience: November 27, 2017
GB
4 reviews
2 helpful votes
Follow Laura G.
Unfollow Laura G.
Share Review
Report Review

Netflix confused
November 28, 2017

I don't get it- you can watch shows on Netflix as they air i. E Designated Survivor and yet Netflix is always 1 or 2 seasons behind on other really good shows i. E Line of Duty.
Thats my only gripe.

Date of experience: November 27, 2017
Georgia
13 reviews
20 helpful votes
Follow Kimberly H.
Unfollow Kimberly H.
Share Review
Report Review

Netflix
November 27, 2017

I have been subscribed to Netflix for about five years. I love it from the tv shows to the movies. I don't even mind wanting for another season of anything. Just so I can watch what I want when I want without commercials.

Date of experience: November 27, 2017
Virginia
6 reviews
7 helpful votes
Follow Aubrey K.
Unfollow Aubrey K.
Share Review
Report Review

Mostly ok
November 27, 2017

Would be nice to see old movies shown again, but ya gotta rent them on a c d. Don't like that. You should be able to view what you like, BUTTTT u wouldn't pay the fee for da disc, generally speaking good.
Have a pretty good mix of movies.

Date of experience: November 26, 2017