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Netflix

2.8

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Netflix Reviews Summary

The company has a mixed reputation, with some customers appreciating its extensive library of content and user-friendly interface, which enhances the viewing experience. However, numerous complaints highlight significant dissatisfaction with rising subscription costs, technical issues like slow loading times, and customer service inadequacies. Many users express frustration over billing problems and the perceived decline in content quality, particularly regarding Netflix originals. Overall, while the platform remains popular for its variety, the growing concerns about service reliability and customer support suggest a need for improvement to retain loyal customers.

This summary is generated by AI, based on text from customer reviews

service
281
value
279
shipping
112
returns
117
quality
258

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Virginia
1 review
2 helpful votes
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Always says Title can not be played right now. Most episodes dont even play. Always stops to load in the middle of whatever your watching.

Date of experience: June 11, 2018
Ukraine
2 reviews
1 helpful vote
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Good choice
June 7, 2018

Cool selection of movies and TV shows. I don't need television now that I have Netflix. Have been using this service for 3 years, and didn't have issues so far.

Date of experience: June 7, 2018
Washington
1 review
0 helpful votes
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Not very good
June 6, 2018

Dont put enough good movies on. They dont separate the English from the Spanish speaking you dont know what youre getting into you start playing it. They have anti-trump movies, but no prophecy on trump movies. New movies that are available to watch or not on there.

Date of experience: June 6, 2018
Washington
2 reviews
5 helpful votes
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I download movies during not peak times to watch offline. Every time I do I have problems playing atleast half of them if not every single one. So I call customer service. Today was the 5th time over the same thing. And they say well it was a problem with you downloading it. Your going to have to redownload them all again. Well I'm not doing that anymore. When I know it's not a problem with the downloads it's on their end because I've watched one of the movies every night offline and tonite was the first time it didnt work. How is it a downloading problem on my end if I've already watched it offline a dozen times? I'm spending hours and hundreds of dollars for hotspot internet every download. Right now I have 22 movies that are between 1 and 2.4 GB per movie. At 60 bucks per 20 GB that's money I'm wasting on Netflix and they will not make any attempt at fixing or making amends... only continue to say it's my downloading is the problem... and not even attempt to find the true solution as this is the 5th call about the same issue. So I need customer service to do their job and find out what the real problem is and finally fix it. Or I'm done

Date of experience: June 2, 2018
Wisconsin
2 reviews
2 helpful votes
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Love streaming
May 31, 2018

I love Netflix. So easy to use and cheap. I wish they had HBO stuff and more cross over shows like from prime or something like this that

Date of experience: May 31, 2018
California
1 review
1 helpful vote
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Netflix has been charging me for two accounts under the same email address for years. I had been trusting them and wasn't reviewing my paypal transaction record carefully enough. When I finally noticed it and asked for reimbursement, they only reimbursed for the prior 6 months instead of the $600 total they had taken.

I like their content, but beware of their billing department!

Date of experience: May 31, 2018
Minnesota
1 review
0 helpful votes
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Binge Watching
May 27, 2018

I wonder how would be life without Netflix? I love netflix and my weekend timepass none other than binge watching.

Date of experience: May 24, 2018
California
10 reviews
31 helpful votes
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My family has been using Netflix for at least the past 10 years and it was what initially replaced cable for us. I have become a huge fan of many Netflix produced shows such as Stranger Things, Black Mirror, Easy, etc. I also love being able to binge watch multiple seasons of other shows with zero commercial interruption. I really don't see a future where I am not a user of Netflix.

Date of experience: May 22, 2018
India
2 reviews
1 helpful vote
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Netflix and chill!
May 14, 2018

I had tried netflix a few years ago, but it didn't last very long. I quickly watched everything that was there and had no more titles to watch. I renewed my membership again 6 months ago and I have to say I was very surprised. OMG there are so many movies now on netflix. They even have, like most of the popular TV shows. I'm trying to get into the documentary series now.

It is also reasonably priced. The only annoying thing, is I can't manually select the resolution. The netflix algorithm automatically selects the resolution. It gives me the best reolution based on the internet speed. Most of the time it's okay. But sometimes, they mess up and I have to watch like 5 minutes at a poor resolution, while the algorithm figures out the speed, i guess.

Anyway, that's only a minot complaint, overall, pretty great.

Date of experience: May 14, 2018
Texas
1 review
0 helpful votes
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Joined Netflix recently hoping to find things to watch to get away from the yukky things offered on TV. I have searched for several movies that I missed in the last few years and they are not on Netflix. I want to watch Netflix on my TV and it is just too difficult to search--even to find the search screen--and the content is disappointing. I am not really interested in watching Netflix on my computer at my desk! At the same time I started accessing content available through my Prime membership and I like it. I'll keep trying with Netflix for a couple of months before I decide to keep it.

Date of experience: May 7, 2018
Egypt
2 reviews
2 helpful votes
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Love it!
May 1, 2018

I'm a happy customer of Netflix past 2 years. I love this channel and always will be its customer. I adore Tv shows and I have a chance to watch in HD all my favourite tv shows! Keep going!

Date of experience: April 30, 2018
Virginia
27 reviews
40 helpful votes
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Good!
April 23, 2018

I have been a Netflix customer for the past three years. For $13.99 per month, I have the ability to watch various movies and tv shows in HD. Movie and tv show content is better than Hulu. However, Netflix does have content available that seems questionable plot and material wise. Hints the four stars. Other than that, no complaints!

Date of experience: April 22, 2018
Canada
3 reviews
1 helpful vote
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My son had signed up for Netflix and forgot his login information so I called Netflix and not only did they switch the subscription from my sons name to mine but they also gave us the remainder of that month on my subscription and on top of that they gave us a free month totally love Netflix

Date of experience: April 15, 2018
Texas
2 reviews
0 helpful votes
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There are many choices to choose from when it comes to you movies and TV shows. Netflix is a great and inexpensive way to catch up on episodes you might have missed. Or just binge out on seasons you missed. One things I found I don't like is...
No other every show or movie is on here. Most are bit a few I wanted just were not available.

Date of experience: April 15, 2018
Pennsylvania
4 reviews
27 helpful votes
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I've had Netflix we're probably going on at least 10 years now. Started with the DVDs that came in the mail and it was always fun to see what was coming next, and to be able to build up your playlist and had the next one returned automatically when you turn to the current disc was great. Course DVDs as the case with most technology overtime, have gone on away for the most part in lieu of or in favor of streaming. I have Netflix free now through my phone carrier which is a pretty cool benefit, but I have no problem paying $10 a month for the service. My biggest gripe with Netflix is the constant reversion to standard definition vs. HD. I have called a couple of times and the claim is that it's my Wi-Fi, yet I have Hulu live and Roku and neither of those seem to have a problem with the HD streaming. And it's not pleasant to look at a standard-definition picture on a 60-inch TV-the quality is just quite poor. However the pros it most definitely outweigh the Cons with Netflix, and I will continue to subscribe to it. Especially since I have about 27 people in my family using my login and I've never had an issue with Netflix telling me that I've got too many devices connected

Date of experience: April 6, 2018
North Carolina
1 review
0 helpful votes
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Susan Rice?
April 3, 2018

How long til she blames your poor ratings on an internet video? Zero integrity. Complicit in the attempted coverup.

Date of experience: April 3, 2018
Ohio
6 reviews
12 helpful votes
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Making America great again. Canceled the 180 dollars a month watch 5 minutes of show and 15 minutes of commercials. Like seriously what are you even paying for anymore, screw cable!

Date of experience: April 2, 2018
Canada
2 reviews
0 helpful votes
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Love Netflix
March 24, 2018

Enjoy watching Netflix especially their series exclusives. I binge watch several series, supernatural, Gilmore girls, izombie, Jane the virgin and many more

Date of experience: March 23, 2018
Belize
3 reviews
3 helpful votes
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Love Netflix
March 20, 2018

Enjoy watching Netflix especially their series exclusives. I binge watch several series by season I. E. 13 reasons why, stranger things, The crown, Reign, Jane the virgin, etc.

Date of experience: March 19, 2018
Texas
3 reviews
4 helpful votes
Follow Tvttvy R.
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Lets make people watch the whole movie in the preview mode. Of yeah to be a complete POS lets not have any options you turn off. They're criminals.

Date of experience: March 19, 2018