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Netflix

2.8

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Netflix Reviews Summary

The company has a mixed reputation, with some customers appreciating its extensive library of content and user-friendly interface, which enhances the viewing experience. However, numerous complaints highlight significant dissatisfaction with rising subscription costs, technical issues like slow loading times, and customer service inadequacies. Many users express frustration over billing problems and the perceived decline in content quality, particularly regarding Netflix originals. Overall, while the platform remains popular for its variety, the growing concerns about service reliability and customer support suggest a need for improvement to retain loyal customers.

This summary is generated by AI, based on text from customer reviews

service
281
value
279
shipping
112
returns
117
quality
258

We monitor reviews for authenticity

Georgia
2 reviews
0 helpful votes
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Love it!
October 3, 2018

We've had Netflix for years. Love the low monthly prices, and the DVD rental plan. We don't even mess with Redbox anymore, because we get DVD's shipped directly to us. Plus they provide you with e prepaid envelope to send the DVD back in. They have just about every DVD you can think of, new releases and classics! Also, they have great Netflix original series, tons of popular tv shows, and movies! I would DEFINITELY recommend Netflix! Plus no contracts!

Date of experience: October 2, 2018
Malaysia
10 reviews
5 helpful votes
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Nice
September 30, 2018

A nice place to watch your latest TV shows... many actors are acting in netflix now
High quality shows and very entertaining

Date of experience: September 29, 2018
GB
2 reviews
2 helpful votes
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High quality, good service, what is a normal TV cable.
Netflix is the future.
I love the new changes they have bought for us lately.
10/10 would lose my social life again

Date of experience: September 27, 2018
GB
4 reviews
3 helpful votes
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I Love Netflix
September 26, 2018

Netflix is amazing. Right now I am loving the Netflix original shows Ozark and Better Call Saul. Brilliant programmes - addicted.

Date of experience: September 26, 2018
Brazil
19 reviews
37 helpful votes
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I do love watching shows on Netflix. Great site which offers a wide choice of films. Highly recommend!

Date of experience: September 25, 2018
Clara R.
Oregon
514 reviews
614 helpful votes
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No
September 25, 2018

Shows ..all except shameless and the office re runs..pretty much suck..not as much good movie selection somethimg has changed to netflix in the last year

Date of experience: September 24, 2018
Indiana
6 reviews
23 helpful votes
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Ok, so the movies are "ok" and the tv shows are "ok" but the customer care... leaves a lot to be desired. When you sign up and asks for a payment method, paypal is offered, however it will ask for a credit/debit card also. It WILL not accept paypal debit card as payment and when you ask customer care for help to change it... oh heavens, I have never had a "rep" get arrogant with me about changing a payment until this morning. This makes the hassle of getting Netflix really not worth trying. I have tried two different reps and neither were:
1. Able to be nice and
2. Able to help
What good is having customer care if they DON'T care? Or better yet, be able to help? SHAME on you Netflix!

Date of experience: September 22, 2018
GB
7 reviews
7 helpful votes
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Best service ever
September 18, 2018

Now in truth to navigate content is pretty hard work but if you know what you want or have found what you want then this is truly brilliant. We use multi account service and share with our parents t no additional cost (sweet). Will always continue to pay! A star!

Date of experience: September 17, 2018
Brazil
2 reviews
10 helpful votes
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Great
September 10, 2018

We always have news, i recommend it to all friends and family.
I have my signature for several years.

Date of experience: September 10, 2018
Texas
2 reviews
12 helpful votes
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Netflix removed all the review hoping that you would watch a movie without having any idea how good it is. The removed IMDB rating first and that was not enough for them, they removed all the user review.
They think that subscriber would watch blindly any ugly movie they can launch. It was a stupid idea.
I quit about a week ago.\

Date of experience: September 8, 2018
North Carolina
46 reviews
92 helpful votes
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Ok, I have had netflix for about 3 years, I like the variety of shows to watch. I am struggling with a few offerings. Netflix has NO problem showing product with gay content. This makes me sick and I feel sorry for those individuals who have been mislead by people saying it is ok, it is NOT, no more than rape, child porn, etc. Here is the bigger problem, other confused people will see this type of product and then think it's ok in there life. Netflix wake up and screen the shows you provide, try to help instead of hurting.

Date of experience: September 3, 2018
Canada
1 review
0 helpful votes
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Netflix is such a rip off! I made an account recently using the same credit card I used previously for a different account and it turns out that I am not eligible for first free month. They did not have any indicators specifying that I can't receive a free first month trial since I used to the same credit card. I was on the phone for more than 30 min arguing about this and they still repeated the same thing over and over again. Worst customer service ever!

Date of experience: August 27, 2018
Texas
78 reviews
49 helpful votes
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Anytime you see popular tv show or movie scenes on social media, you can always find it on Netflix. It's such a convenient and popular website to try.

Date of experience: August 25, 2018
Poland
3 reviews
1 helpful vote
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Netflix
August 24, 2018

I'm the biggest Netflix fan. They have the widest range of movies and tv shows to choose from, hands down. I never had any technical issues, either. Keep it up!

Date of experience: August 23, 2018
Hawaii
17 reviews
104 helpful votes
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I live for Netflix!
August 23, 2018

There are soooo many choices to watch. And thank goodness they have profile algorithms to help because (I don't know about you), but I'd literally spend nearly as much time searching as I do watching.

I love that they notify you of new seasons on shows saved in your profile. I love their movie suggestions. I love having the ability to binge watch my favorite shows.

Thank you Netflix! You're my date on many lonely nights.

Date of experience: August 22, 2018
Virginia
5 reviews
2 helpful votes
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Love Netflix
August 21, 2018

I really enjoy relaxing and watching movies or watching TV show marathons. The only minor complaint I would say I have is that the selection of shows and movies could be expanded a bit. I find myself going to Amazon Prime more often lately.

Date of experience: August 19, 2018
Kansas
15 reviews
82 helpful votes
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No more reviews.
August 16, 2018
Updated review

This is an update to my old Netflix review. Sadly, during the summer, they have decided to remove user reviews, stating no one used them a lot. This has made them lose a star, as the user reviews helped people write their opinions on a show or movie, which helped parents and casual watcher decide whether a show was worth watching or not. It is sad that Netflix stopped it despite angry e-mails from customers, and I believe if they keep making bad decisions like this, then they will end up being dethroned by other streaming services, especially since Disney is making its own streaming service and soon, it will have all its movies removed from Netflix.

Date of experience: August 15, 2018

A great streaming site
August 16, 2018
Previous review

My family has been watching Netflix for years since we moved into an apartment, and it is a good streaming service. It has a changing selection of movies and TV shows (which is mainly because each show they put on that is not an exclusive is basically part of a contract that is removed when it ends), plus the best part: Netflix has no commercials to interrupt what you are watching like some other streaming services. Also, you can review any show you watched to share your opinions. Overall, a great site.

Date of experience: October 28, 2017
Illinois
6 reviews
7 helpful votes
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My fav
August 14, 2018

I love netflix it's fast and easy to use, it's safe for kids and I love how you can have multiple accounts and multiple people watching it on your account in different TVs and phones. Great app.

Date of experience: August 13, 2018
North Carolina
5 reviews
4 helpful votes
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Netflix has a ton of great movies but I especially love the shows. I like watching things like pretty little liars, shameless, Jane the virgin over and over again. They are just great shows. If you have a lot of free time and looking for great shows to watch I recommend downloading Netflix, yes you have to pay but I think it's worth it. It also has really good quality even if sometimes I only use my cellular data.

Date of experience: August 10, 2018
Texas
2 reviews
5 helpful votes
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Their library has all but disappeared compared to when I joined a few years ago. It looks like they have lots of content still, but my only language is English, and when you start looking at things you find over half the shows in other languages, most with english subtitles. Tried watching a few, very hard to follow most shows cant read and watch at same time. This is clearly intentional and there is no way to search for shows in your language. Makes the service marginal at best. In past they had a huge library of English TV series and movies, most of which are gone now. I was watching a few series only to have them be deleted while I was part way through. I'd try Flixtor.tv (I have no affiliation)which has more english language content and has a free option with no ads.

2 stars instead of 1 because Netflix does have some English content, and some Netflix made content (although most of the "Netflix Original" is non English.) If they did have a way to search for shows actually in the language you speak most of the content would disappear from the search screens. Very sad trend.

Date of experience: August 9, 2018