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Netflix

2.8

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Netflix Reviews Summary

The company has a mixed reputation, with some customers appreciating its extensive library of content and user-friendly interface, which enhances the viewing experience. However, numerous complaints highlight significant dissatisfaction with rising subscription costs, technical issues like slow loading times, and customer service inadequacies. Many users express frustration over billing problems and the perceived decline in content quality, particularly regarding Netflix originals. Overall, while the platform remains popular for its variety, the growing concerns about service reliability and customer support suggest a need for improvement to retain loyal customers.

This summary is generated by AI, based on text from customer reviews

service
281
value
279
shipping
112
returns
117
quality
258

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Florida
1 review
0 helpful votes
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Netflix is amazing.
September 21, 2019

Netflix is amazing. I started using Netflix.com years ago when they mailed you the DVDs. If the DVD was bad they quickly sent me another. Never had a hassle.

It was a great service then and has only gotten better. They have a good selection of shows

Date of experience: September 19, 2019
Ireland
1 review
2 helpful votes
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Terrible customer service
September 14, 2019

For 2-3 months there has been a bug on Netflix that Netflix 'will fix soon' and they still haven't.
I get Netflix Error M7353-5101, go through all the troubleshooting steps, tried different browser etc and nothing fixes it.
I was frustrated and contacted customer support and spoke to a manager, Kiran, was unsympathetic and unhelpful with the situation.
They said 'it will be fixed soon' as always and offered no compensation for the frustration it has caused. In fact Kiran just simply said 'I suggest you watch another title'. What terrible customer support.

Date of experience: September 14, 2019
India
2 reviews
0 helpful votes
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Nice website
September 13, 2019

You can watch films and shows on the web, you don't generally require the outside would with all the judgment and nervousness, thank you Netflix!

Date of experience: September 13, 2019
GB
3 reviews
28 helpful votes
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Amazing site
September 10, 2019

You can watch movies and shows online, you don't really need the outside would with all the judgment and anxiety, thank you Netflix!

Date of experience: September 9, 2019
California
11 reviews
25 helpful votes
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The on TV app is pretty good other than searching. But the browse, which is easy to search won't ler me watch anything because my briwser is supposedly out of date. I can watch 2 1080p YouTube's simultaneously on my computer, it can handle it. But Netflix blocks it! Boo!

Date of experience: September 7, 2019
Missouri
1 review
0 helpful votes
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The Best Streaming and Watching Service in The World. I have to right 100 characters so this is just extra - A Netfilx Original

Date of experience: September 1, 2019
Brazil
4 reviews
1 helpful vote
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A true home theater
September 1, 2019

Great! Always with quality and varieties of films. You can't think of anywhere else to see a good movie.

Date of experience: August 30, 2019
District of Columbia
8 reviews
14 helpful votes
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Happy to be signed up
August 31, 2019

Few things that I like about Netflix: I love how they upload the new TV series all at once. I am always able to find so many quality shows on Netflix. Although it was a bummer - as I was in EU Netflix content is different and I couldn't watch my show.
Anyway, happy to be signed up and the plans are affordable as well! :)

Date of experience: August 30, 2019
Virginia
3 reviews
1 helpful vote
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Netflix, I love you so much! But, some series are too strange to understand. Russian Doll... It just seems to be a never ending loop of watching annoying people. And that includes Natasha Bianca Lyonne Braunstein who is basically playing the same kind of character personality as she did in Orange is the New Black.

Date of experience: August 21, 2019
Nigeria
7 reviews
5 helpful votes
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Online movies
August 17, 2019

Netflix seems to be he most popular of it's kind and user friendly. Having been a regular subscriber, the only suggestion I have is with regards to the content placement. More movies to cater for the need of adult viewers should be made available.

Date of experience: August 15, 2019
Texas
5 reviews
2 helpful votes
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Its an okay webpage
August 17, 2019

I have a real love-hate relationship with Netflix. The webpage overall is pretty cool and the movies and the series load really fast an all BUT i really dislike the content. Way to mindless and boring for my taste. Perhaps the only really good thing that netflix has is Dark and Peaky Blinders.

Date of experience: August 15, 2019
Egypt
3 reviews
1 helpful vote
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Amazing
July 24, 2019

Amazing site ever to watch online you watch movies and all TV shows in Netflix with high quality and wonderful site and app

Date of experience: July 23, 2019
Kuwait
2 reviews
5 helpful votes
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Multiple glitches always preventing netflix from working and you spend countless hours trying to repair. Customer service has no idea and no authority for refund or realistic discounts. Sending you to the tech guys leads to more hours of wasted time as they have no idea what there doing and have yet to fix a single glitch. Stay away from netflix, their movie/tv categories suck anyway

Date of experience: July 18, 2019
GB
2 reviews
0 helpful votes
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I just feel like the choice are too similar. Other than that it is enjoyable, and does have some classic shows.

Date of experience: July 13, 2019
India
1 review
0 helpful votes
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They can come up with some good selections, all are very old with nothing new added. Netflix series do catch attention but not all of us want to view online series. And when I have viewed some movie or a series, why still show that in recommendations?

Date of experience: July 13, 2019
Virginia
5 reviews
18 helpful votes
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Terrible service!
July 11, 2019

I would give NEtflix a negative if I could. Everything is 10+ years old, not very interesting content, great for kids, streaming ia constantly interrupted, and it constantly (every half and hour) asks "are you still watching"? Super annoying... I do NOT recommend Netflix.

Date of experience: July 11, 2019
Canada
1 review
0 helpful votes
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Who tells Netflix what movies to post, they have the worst selections especially for international movies, the worse. I can't post reviews and tell them to get better selections, but this way hope they can see what I'm talking about. Garbage selections, and post better movies, their all $#*!. Plzz put better Hindi movies.

Date of experience: July 6, 2019
Hong Kong
3 reviews
1 helpful vote
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Netflix provided tones of series for consumers to kill their time. Netflix do have lots of choices for different kind of people, specifically for any members in a family.

Date of experience: July 4, 2019
Virginia
4 reviews
1 helpful vote
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Great source of entertainment, I was waiting for stranger things new season and they upload them all at once. 5 stars for that!

Date of experience: July 4, 2019
New York
3 reviews
2 helpful votes
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The best choice
July 3, 2019

My favorite place to watch some movies. I also like original movies (& shows) done by Netflix. I hope they will do a lot of new ones!

Date of experience: July 1, 2019