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Neck Hammock

3.7

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Neck Hammock Reviews Summary

The company enjoys a generally positive reputation, particularly for the effectiveness and quality of its neck hammock, which many customers find beneficial for relieving neck pain and tension. Users frequently commend the product's comfort and ease of use, often recommending it to friends and family. However, there are notable concerns regarding customer service, including issues with order accuracy, lack of timely responses to inquiries, and challenges related to product adjustments. While many customers express satisfaction with the product itself, the company may need to enhance its support and communication to address these recurring complaints.

This summary is generated by AI, based on text from customer reviews

service
15
value
63
shipping
61
quality
105

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Australia
1 review
0 helpful votes
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Neck Hammock Order
September 21, 2020

Delivery was a little late, I guess being in the southern hemisphere. Otherwise product is ok.

Date of experience: September 20, 2020
Australia
1 review
0 helpful votes
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Neck hammock
September 18, 2020

So relaxing, my husband and I fight over it. Should have got the buy 2 offer!

Date of experience: September 18, 2020
Germany
1 review
0 helpful votes
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Excellent product
September 18, 2020

I use this contraption almost daily. It is super helpful for neck and shoulder pain and alleviates lower back pain as well. Worth every cent

Date of experience: September 18, 2020
Sarah F. — Neck Hammock Rep
over a year old

Thank you for the 5-star review! We are so glad to hear that Neck Hammock as helped alleviate pain!

Germany
1 review
0 helpful votes
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Works great
September 16, 2020

After having used the product for a while, I can confirm that it works both concerning pain in the neck and upper shoulder area, as well as regarding a straightening of the overall posture. I recommend it.

Date of experience: September 16, 2020
Sarah F. — Neck Hammock Rep
over a year old

Thank you for the 5-star review!

Singapore
1 review
0 helpful votes
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Delivered on time
September 16, 2020

Great experience and product was delivered on time ahead of schedule

Date of experience: September 15, 2020
Australia
1 review
0 helpful votes
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Neck hammock
September 14, 2020

Needed to work out how far away from the vertical you want to set your hammock. I found that having my head cradled about 15-20 com from the vertical attachment site. Got a better traction that way.

Date of experience: September 13, 2020
Sarah F. — Neck Hammock Rep
over a year old

Thank you for your feedback!

Canada
1 review
0 helpful votes
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Works Great
September 10, 2020

I ordered this for a friend who was having neck issues. She says she loves it and uses it along with exercises.

Date of experience: September 10, 2020
Sarah F. — Neck Hammock Rep
over a year old

Thank you for your review!

Michigan
1 review
0 helpful votes
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So far so good
September 10, 2020

To be honest I only used it once so far, it was packaged nice and the face mask was a nice perk. I did experience my neck tension loosening up and I plan to use it more frequently. The only thing that takes getting used to is that it squeezes the sides of your head but this should be expected considering what the product is and how it is made... if it gets uncomfortable then just put some soft material around where the hammock is. Due to the weight of the head and the elevation and extension the possible discomfort should be expected but I kinda got used to it.

Date of experience: September 10, 2020
Sarah F. — Neck Hammock Rep
over a year old

Thank you for your review!

Texas
1 review
0 helpful votes
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Neck hammock review
September 10, 2020

Great timeliness and the product works well. My partner is feeling better since we have purchased the neck hammock.

Date of experience: September 10, 2020
Washington
1 review
0 helpful votes
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Not impressed, but built well!
October 2, 2020

Sorry, I'm just not that impressed with it. A bit of false advertising I think. I don't feel completely relaxed...

Date of experience: September 2, 2020
Singapore
1 review
0 helpful votes
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Good
September 4, 2020

Good quality. Suggest more detailed videos and instructions on use

Date of experience: September 1, 2020
Sarah F. — Neck Hammock Rep
over a year old

Thank you for your feedback. Glad you have still been able to enjoy the product.

Canada
1 review
0 helpful votes
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Neck hammock order
October 1, 2020

It's been a month now, still haven't received it! E-mail you guys but no response.

Neck Hammock attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 31, 2020
Australia
1 review
0 helpful votes
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Neck Hammock
August 31, 2020

The Neck Hammock product arrived as described, thank you!

Date of experience: August 30, 2020
Sarah F. — Neck Hammock Rep
over a year old

Thank you for the 5-star review!

Australia
2 reviews
0 helpful votes
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Very relaxing
August 29, 2020

I received my neck hammock, it took nearly a month to arrive. I've only used it twice but it is very relaxing and I'm just testing how far to stretch my neck. It is very good quality. I would recommend and look forward to using it regularly.

Date of experience: August 28, 2020
Sarah F. — Neck Hammock Rep
over a year old

Thank you for your review! Sorry to hear that it took so long to arrive. We have seen shipping transit delays due to COVID-19, but I'm glad to hear that you still received it and like the product!

Missouri
1 review
0 helpful votes
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So relaxing!
August 28, 2020

Zaps tension away. After using my Neck Hammock I can easily fall asleep at bedtime. I love it!

Date of experience: August 28, 2020
Sarah F. — Neck Hammock Rep
over a year old

Thank you for your review! We are so glad to hear this!

Florida
1 review
0 helpful votes
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Relaxing
August 28, 2020

Relaxing. Helps with tightness in my neck and shoulders.

Date of experience: August 28, 2020
Sarah F. — Neck Hammock Rep
over a year old

Thank you for the review! We are glad to hear that the Neck Hammock is helping!

Virginia
1 review
0 helpful votes
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Seamless experience
August 26, 2020

From start to finish this experience has been easy - delivered according to expectations, in good order and more importantly we got what we had ordered. Well done

Date of experience: August 25, 2020