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The company enjoys a generally positive reputation, particularly for the effectiveness and quality of its neck hammock, which many customers find beneficial for relieving neck pain and tension. Users frequently commend the product's comfort and ease of use, often recommending it to friends and family. However, there are notable concerns regarding customer service, including issues with order accuracy, lack of timely responses to inquiries, and challenges related to product adjustments. While many customers express satisfaction with the product itself, the company may need to enhance its support and communication to address these recurring complaints.
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Delivery was a little late, I guess being in the southern hemisphere. Otherwise product is ok.
So relaxing, my husband and I fight over it. Should have got the buy 2 offer!
I use this contraption almost daily. It is super helpful for neck and shoulder pain and alleviates lower back pain as well. Worth every cent
After having used the product for a while, I can confirm that it works both concerning pain in the neck and upper shoulder area, as well as regarding a straightening of the overall posture. I recommend it.
Thank you for the 5-star review!
Great experience and product was delivered on time ahead of schedule
Needed to work out how far away from the vertical you want to set your hammock. I found that having my head cradled about 15-20 com from the vertical attachment site. Got a better traction that way.
Thank you for your feedback!
I ordered this for a friend who was having neck issues. She says she loves it and uses it along with exercises.
Thank you for your review!
To be honest I only used it once so far, it was packaged nice and the face mask was a nice perk. I did experience my neck tension loosening up and I plan to use it more frequently. The only thing that takes getting used to is that it squeezes the sides of your head but this should be expected considering what the product is and how it is made... if it gets uncomfortable then just put some soft material around where the hammock is. Due to the weight of the head and the elevation and extension the possible discomfort should be expected but I kinda got used to it.
Thank you for your review!
Great timeliness and the product works well. My partner is feeling better since we have purchased the neck hammock.
Sorry, I'm just not that impressed with it. A bit of false advertising I think. I don't feel completely relaxed...
Good quality. Suggest more detailed videos and instructions on use
Thank you for your feedback. Glad you have still been able to enjoy the product.
It's been a month now, still haven't received it! E-mail you guys but no response.
The Neck Hammock product arrived as described, thank you!
Thank you for the 5-star review!
I received my neck hammock, it took nearly a month to arrive. I've only used it twice but it is very relaxing and I'm just testing how far to stretch my neck. It is very good quality. I would recommend and look forward to using it regularly.
Thank you for your review! Sorry to hear that it took so long to arrive. We have seen shipping transit delays due to COVID-19, but I'm glad to hear that you still received it and like the product!
Zaps tension away. After using my Neck Hammock I can easily fall asleep at bedtime. I love it!
Thank you for your review! We are so glad to hear this!
Relaxing. Helps with tightness in my neck and shoulders.
Thank you for the review! We are glad to hear that the Neck Hammock is helping!
From start to finish this experience has been easy - delivered according to expectations, in good order and more importantly we got what we had ordered. Well done
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Thank you for the 5-star review! We are so glad to hear that Neck Hammock as helped alleviate pain!