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Neck Hammock

3.7

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Neck Hammock Reviews Summary

The company enjoys a generally positive reputation, particularly for the effectiveness and quality of its neck hammock, which many customers find beneficial for relieving neck pain and tension. Users frequently commend the product's comfort and ease of use, often recommending it to friends and family. However, there are notable concerns regarding customer service, including issues with order accuracy, lack of timely responses to inquiries, and challenges related to product adjustments. While many customers express satisfaction with the product itself, the company may need to enhance its support and communication to address these recurring complaints.

This summary is generated by AI, based on text from customer reviews

service
15
value
63
shipping
61
quality
105

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Great product
October 12, 2020

Works just as advertised. The materials and quality of build are excellent. Most importantly my neck is pain free! I still use it everyday to reset, stretch and relax :)

Date of experience: October 12, 2020
Canada
1 review
0 helpful votes
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Great product
October 10, 2020

Second one we buy it works like a charm to relive neck pain and pressure.

Date of experience: October 10, 2020
Illinois
1 review
0 helpful votes
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Good quality.
October 10, 2020

Really happy with the Neck Hammock and how beneficial it has been in helping with a neck injury.

Date of experience: October 9, 2020
New Jersey
1 review
0 helpful votes
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Great product!
October 9, 2020

Customer service was great because FedEx apparently could not find my address and they returned to sender my first order. They promptly sent another order out to me.

Date of experience: October 9, 2020
Canada
1 review
0 helpful votes
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Wonderful
October 4, 2020

So far so good ky neck and shoulders feel better when I use it. Still in the first few days of using, love it so far. Thanks

Date of experience: October 4, 2020
GB
1 review
0 helpful votes
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We have just received our neck hammock, which I ordered for my son. He has been using it once a day and says he is feeling some relief from his neck tension.
We look forward to hearing that he feels completely cured of his tension at some point--it will probably take some time though.

Date of experience: October 4, 2020
GB
1 review
0 helpful votes
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So relaxing
October 4, 2020

The item took three weeks to arrive, but it's worth the wait. Use a stopwatch when using, as you may find yourself drifting off within a few minutes. It's so relaxing.

Date of experience: October 4, 2020
Virginia
2 reviews
0 helpful votes
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Hopeful
October 3, 2020

Helped but my issues are severe. Time will tell. I have numbness and pain that radiates down both arms to my hands.

Date of experience: October 3, 2020
Pennsylvania
1 review
0 helpful votes
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Relief
October 3, 2020

Finally some relief from tension and headaches. I'm in love

Date of experience: October 3, 2020
GB
1 review
0 helpful votes
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Very nice product, good quality, soft, comfortable and handy that it's so portable and easy to use.
I suffered a neck injury and suffer with ongoing neck pain and headaches. The neck hammock gives relaxation and relief whilst being supportive. Great to be able to use this for relief instead of pain killers.
Quick delivery. Many thanks j

Date of experience: October 3, 2020
Washington
1 review
0 helpful votes
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Comfort
October 3, 2020

Less pain in my neck and shoulders
Love it
Helps me get through the day

Date of experience: October 2, 2020
Denmark
1 review
0 helpful votes
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Meh
November 1, 2020

I was hoping that it would alleviate the neck pains I was experiencing in the long run, but it only helps for as long as you're using it and not a lot afterwards. Though in case of severe pain even that little relief is welcomed, hence the 2 stars.

Neck Hammock attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 2, 2020
Canada
1 review
0 helpful votes
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Would not recommend
October 30, 2020

Both times I've used the hammock I pinched a nerve or something in my neck. The first time I used it for 10 minutes and then couldn't turn my head to the right for 3 days. The second and last time I tried it out, within 4 minutes I could feel the pain starting again. In addition to that I tightened the strap all the way, and my head was still resting on the floor. This isn't a product I would ever purchase again or recommend to others.

Neck Hammock attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 29, 2020
Texas
1 review
0 helpful votes
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I like this product and especially enjoy the elastic give the device affords- it give the person using it time to relax and unwind, allowing tissue creep. A bit pricey for the product, but I enjoy the simplicity of the thing!

Date of experience: September 27, 2020
Maryland
1 review
0 helpful votes
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Birthday gift for my brother
September 26, 2020

I bought a neck hammock for myself about a year ago. I took it to my parents' house when I was home for the holidays last year and my brother could not stop using it during our visit. I decided to buy him one for his birthday and he is loving it. I personally bought it to help relieve neck tension because I often get tension headaches. Since using the neck hammock, the headaches happen much less frequently. So glad I discovered this product!

Date of experience: September 26, 2020
Australia
1 review
0 helpful votes
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Great product
September 23, 2020

This helps with my neck pain immensely. It is a well designed product

Date of experience: September 23, 2020
Texas
1 review
0 helpful votes
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Hopefull
October 22, 2020

I was really hoping this would help and maybe it would if i could make it work. It hangs on the floor from all doorknobs in my home and does not adjust any higher so i can use it. Would love another suggestion on how i can use it.

Neck Hammock attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 22, 2020
Australia
1 review
0 helpful votes
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I received the Neck Hammock and it was exactly as described. The delivery was slow however that was due to COVID19 and no fault of Neck Hammock. When I queried when it would be received I got a response very quickly and in fact it arrived the next day.

Date of experience: September 22, 2020
Australia
1 review
0 helpful votes
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Neck hammock
September 22, 2020

So far so good thank you. May order more when I can get back to work, as I'm a massage therapist and so far I would recommend to clients.

Date of experience: September 22, 2020
Germany
1 review
0 helpful votes
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Order received
September 22, 2020

Very good customer service. Especially Lucy. She was always very helpful.

Date of experience: September 22, 2020
Sarah F. — Neck Hammock Rep
over a year old

Thank you for the great review!