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The company enjoys a generally positive reputation, particularly for the effectiveness and quality of its neck hammock, which many customers find beneficial for relieving neck pain and tension. Users frequently commend the product's comfort and ease of use, often recommending it to friends and family. However, there are notable concerns regarding customer service, including issues with order accuracy, lack of timely responses to inquiries, and challenges related to product adjustments. While many customers express satisfaction with the product itself, the company may need to enhance its support and communication to address these recurring complaints.
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Works just as advertised. The materials and quality of build are excellent. Most importantly my neck is pain free! I still use it everyday to reset, stretch and relax :)
Second one we buy it works like a charm to relive neck pain and pressure.
Really happy with the Neck Hammock and how beneficial it has been in helping with a neck injury.
Customer service was great because FedEx apparently could not find my address and they returned to sender my first order. They promptly sent another order out to me.
So far so good ky neck and shoulders feel better when I use it. Still in the first few days of using, love it so far. Thanks
We have just received our neck hammock, which I ordered for my son. He has been using it once a day and says he is feeling some relief from his neck tension.
We look forward to hearing that he feels completely cured of his tension at some point--it will probably take some time though.
The item took three weeks to arrive, but it's worth the wait. Use a stopwatch when using, as you may find yourself drifting off within a few minutes. It's so relaxing.
Finally some relief from tension and headaches. I'm in love
Very nice product, good quality, soft, comfortable and handy that it's so portable and easy to use.
I suffered a neck injury and suffer with ongoing neck pain and headaches. The neck hammock gives relaxation and relief whilst being supportive. Great to be able to use this for relief instead of pain killers.
Quick delivery. Many thanks j
I was hoping that it would alleviate the neck pains I was experiencing in the long run, but it only helps for as long as you're using it and not a lot afterwards. Though in case of severe pain even that little relief is welcomed, hence the 2 stars.
Both times I've used the hammock I pinched a nerve or something in my neck. The first time I used it for 10 minutes and then couldn't turn my head to the right for 3 days. The second and last time I tried it out, within 4 minutes I could feel the pain starting again. In addition to that I tightened the strap all the way, and my head was still resting on the floor. This isn't a product I would ever purchase again or recommend to others.
I like this product and especially enjoy the elastic give the device affords- it give the person using it time to relax and unwind, allowing tissue creep. A bit pricey for the product, but I enjoy the simplicity of the thing!
I bought a neck hammock for myself about a year ago. I took it to my parents' house when I was home for the holidays last year and my brother could not stop using it during our visit. I decided to buy him one for his birthday and he is loving it. I personally bought it to help relieve neck tension because I often get tension headaches. Since using the neck hammock, the headaches happen much less frequently. So glad I discovered this product!
This helps with my neck pain immensely. It is a well designed product
I was really hoping this would help and maybe it would if i could make it work. It hangs on the floor from all doorknobs in my home and does not adjust any higher so i can use it. Would love another suggestion on how i can use it.
I received the Neck Hammock and it was exactly as described. The delivery was slow however that was due to COVID19 and no fault of Neck Hammock. When I queried when it would be received I got a response very quickly and in fact it arrived the next day.
So far so good thank you. May order more when I can get back to work, as I'm a massage therapist and so far I would recommend to clients.
Very good customer service. Especially Lucy. She was always very helpful.
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Thank you for the great review!