Check out our latest communities fighting
AI scams on Reddit and Facebook

Neck Hammock

3.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Neck Hammock?
grey stargrey stargrey stargrey stargrey star

Neck Hammock Reviews Summary

The company enjoys a generally positive reputation, particularly for the effectiveness and quality of its neck hammock, which many customers find beneficial for relieving neck pain and tension. Users frequently commend the product's comfort and ease of use, often recommending it to friends and family. However, there are notable concerns regarding customer service, including issues with order accuracy, lack of timely responses to inquiries, and challenges related to product adjustments. While many customers express satisfaction with the product itself, the company may need to enhance its support and communication to address these recurring complaints.

This summary is generated by AI, based on text from customer reviews

service
15
value
63
shipping
61
quality
105

We monitor reviews for authenticity

Australia
1 review
0 helpful votes
Follow Vicki Y.
Unfollow Vicki Y.
Share Review
Report Review

So love this product
April 10, 2021

Order delivered quickly and it's a quality product. I purchased for my daughters too and they both love it

Date of experience: April 9, 2021
Virginia
2 reviews
0 helpful votes
Follow Alicia R.
Unfollow Alicia R.
Share Review
Report Review

I haven't tried the neck hammock yet. I also sent 1 to my sister and she hasn't tried hers yet. Sorry.

Date of experience: April 9, 2021

So far, so good!
March 19, 2021
Previous review

So far, so good!

Date of experience: March 19, 2021
Portugal
1 review
0 helpful votes
Follow Luís Y.
Unfollow Luís Y.
Share Review
Report Review

A great gift
April 3, 2021
Updated review

Everything perfect, but... there is only one thing missing. This package was supposed to be a gift to my brother, but I was unable to write a message anywhere to specify that and to say I did not want any billing or price information to go for him to see. Thanks!

Date of experience: April 3, 2021

Everything perfect, but...
January 13, 2021
Previous review

Everything perfect, but... there is only one thing missing. This package was supposed to be a gift to my brother, but I was unable to write a message anywhere to specify that and to say I did not want any billing or price information to go for him to see. Thanks!

Date of experience: January 13, 2021
Virginia
1 review
0 helpful votes
Follow Melissa I.
Unfollow Melissa I.
Share Review
Report Review

Amazing Product!
April 2, 2021

I have herniated discs and have spent the entire winter getting weekly cortisone shots. The Neck Hammock is helping me a great deal. It is amazing! You will not regret ordering one for yourself!

Date of experience: April 2, 2021
California
1 review
0 helpful votes
Follow Travis P.
Unfollow Travis P.
Share Review
Report Review

Great customer service with great product as well!
April 1, 2021
Updated review

Amazing customer service. Able to facilitate a large purchase order to have in my office for my patients to purchase.

Date of experience: April 1, 2021

Amazing customer service
March 11, 2021
Previous review

Amazing customer service

Date of experience: March 11, 2021
Virginia
1 review
0 helpful votes
Follow Melanie Q.
Unfollow Melanie Q.
Share Review
Report Review

Great
March 31, 2021
Updated review

Simple ordering! Works great but you need to have a good doorknob space

Date of experience: March 31, 2021

Simple ordering!
March 10, 2021
Previous review

Simple ordering!

Date of experience: March 10, 2021
Connecticut
1 review
0 helpful votes
Follow Haley P.
Unfollow Haley P.
Share Review
Report Review

See below RE 10% confusion
April 14, 2021
Updated review

Quick, but when I applied my 10% coupon the system took away my buy 2 get 1 free deal without explanation.

Neck Hammock attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 15, 2021

Quick, but when I applied my 10% coupon the system...
March 24, 2021
Previous review

Quick, but when I applied my 10% coupon the system took away my buy 2 get 1 free deal without explanation.

Date of experience: February 22, 2021
Australia
1 review
0 helpful votes
Follow Debra M.
Unfollow Debra M.
Share Review
Report Review

Am very delighted with all aspects of Neck Hammock.
March 11, 2021
Updated review

So far excellent. You have upgraded my order quickly, and the delivery was amazingly quick. The product is all it says it is.

Date of experience: March 11, 2021

Am very delighted with all aspects of Neck Hammock.
March 8, 2021
Previous review

So far excellent. You have upgraded my order quickly, and the delivery was amazingly quick. The product is all it says it is.

Date of experience: March 7, 2021

So far excellent
February 15, 2021
Previous review

So far excellent. You have upgraded my order quickly

Date of experience: February 14, 2021
Australia
1 review
0 helpful votes
Follow Linda F.
Unfollow Linda F.
Share Review
Report Review

Loving it.
March 11, 2021
Updated review

Excellent service and easy to use the web buying experience.

Date of experience: March 10, 2021

Excellent service and easy to use the web buying experience
February 17, 2021
Previous review

Excellent service and easy to use the web buying experience.

Date of experience: February 17, 2021
California
1 review
0 helpful votes
Follow Dave G.
Unfollow Dave G.
Share Review
Report Review

No pain relief.
March 8, 2021
Updated review

I was hoping this product would alleviate my neck pain. Unfortunately it just squeezes my head and ears. Stretching on the floor is still a better solution. Perhaps I'm using it wrong.

Date of experience: March 7, 2021

Ordering was quick and easy
February 14, 2021
Previous review

Ordering was quick and easy.

Date of experience: February 14, 2021
California
1 review
0 helpful votes
Follow Kathryn L.
Unfollow Kathryn L.
Share Review
Report Review

Neck easing
March 6, 2021
Updated review

I am still working out the best position and tension, but I think the Neck Hammock will ultimately be very good for my neck and shoulders, which have become extremely tight and painful.

Date of experience: March 5, 2021

Just fine
February 13, 2021
Previous review

Just fine

Date of experience: February 12, 2021
Australia
1 review
0 helpful votes
Follow Malcolm K.
Unfollow Malcolm K.
Share Review
Report Review

My neck is to far gone
March 5, 2021
Updated review

So far, I don't know whether it's doing any good or not, my neurosurgeon said I've got to get a 30 minute sweat up every day, and don't stress and the muscles will go back to normal, and the blood flow will make my neck feel better, I said I'm 63 not 32, and said I need to stand tall, and don't let your neck lean forward. I've got another 20 yrs of pain, as I have suffered a sore neck for over 36 yrs, so I think I know my body better than anybody else, DON'T YOU's all THINK?

Date of experience: March 5, 2021

So far so Good
February 11, 2021
Previous review

So far so Good

Date of experience: February 11, 2021
California
1 review
0 helpful votes
Follow Lita Q.
Unfollow Lita Q.
Share Review
Report Review

Excellent product!
March 3, 2021

Our neck hammock now has a permanent place attached to a closet door! It's SO nice to know that when our necks tighten up from tension, etc. we can just take 10 for some gentle, spongy traction, and de-stress in soothing comfort. Very glad we made the purchase!

Date of experience: March 2, 2021
New Zealand
1 review
0 helpful votes
Follow Phaly I.
Unfollow Phaly I.
Share Review
Report Review

Paul
March 2, 2021

I received my Hammock today, Thank you very much. I enjoy it already.

Date of experience: March 2, 2021
Illinois
1 review
0 helpful votes
Follow Joseph I.
Unfollow Joseph I.
Share Review
Report Review

I like it
March 2, 2021

Only had opportunity to use it a couple times but it's very relaxing. Haven't had the chance to put it to the pain relieving test, yet. Seems like it'll work.

Date of experience: March 1, 2021
Arizona
2 reviews
1 helpful vote
Follow Ilona P.
Unfollow Ilona P.
Share Review
Report Review

Neck Hammock is a great product I just ordered three of them. I will happily use one and share the other two with family members who can use them. This is a well made product and was delivered super fast. I'm impressed at how well it is made also and I know it will help with relaxation and helping to remove tension from the neck and shoulder area. Thank you Neck Hammock.

Date of experience: February 26, 2021
Washington
1 review
0 helpful votes
Follow Jean A.
Unfollow Jean A.
Share Review
Report Review

Update
February 19, 2021
Updated review

I have received it yet, so I'm not done shopping. Your still holding my purchase.
Update. I received my Neck Hammock.
I guess I was expecting more of a pull backwards so that it was more like traction
This basically just lifts my head like a pillow would with just an ever so slight pull backwards.
Not what I needed.
I an a little leary of the plastic connectors. I'm afraid if I give it too much tension that they'll break and walk me in the head or eye.
Good idea, just not what I was hoping for.
Jean

Date of experience: February 19, 2021

I have received it yet, so I'm not done shopping
January 29, 2021
Previous review

I have received it yet, so I'm not done shopping. Your still holding my purchase.

Date of experience: January 29, 2021
Ireland
1 review
0 helpful votes
Follow Ms T.
Unfollow Ms T.
Share Review
Report Review

Neck Hammock
January 27, 2021
Updated review

I found it very easy to use and the relief was amazing. It was a very worthwhile purchase.

Date of experience: January 27, 2021

Very quite and easy to use
January 6, 2021
Previous review

Very quite and easy to use.

Date of experience: January 6, 2021
Arizona
1 review
0 helpful votes
Follow Monique A.
Unfollow Monique A.
Share Review
Report Review

AWESOME!
January 23, 2021

I am amazed it does exactly what it's supposed to do! It's relaxing and the gel material makes it quiet and comfortable. I have suffered with neck pain for over 30 years. Buy it!

Date of experience: January 22, 2021
Canada
1 review
0 helpful votes
Follow Reginald C.
Unfollow Reginald C.
Share Review
Report Review

Senior experience and suggestion
January 19, 2021
Updated review

As a senior with mobility issues, having to lay on the floor is problematic. If the straps were longer, I could lay on my bed and attach the unit to closet shelving hardware. Upgraded shipping cost are exorbitant.

Date of experience: January 19, 2021

Too much confusion re upgrading shipping
January 28, 2021
Previous review

Too much confusion re upgrading shipping.

Date of experience: December 29, 2020