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nCrowd

1.7
ncrowd.com

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nCrowd Reviews Summary

nCrowd has a rating of 1.7 stars from 195 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with nCrowd most frequently mention customer service, credit card and tracking number. nCrowd ranks 243rd among Daily Deals sites.

service
22
value
20
shipping
17
returns
20
quality
19

We monitor reviews for authenticity

New Hampshire
1 review
0 helpful votes
Follow Joseph F.
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Great Customer Service!
May 16, 2015

I recently purchased an item that didn't work as advertised. When I contacted nCrowd's customer service, they were more than willing to resolve my issue in a timely manner, and offered me a refund on the product.

THANK YOU, nCrowd, for being a company your consumers can count on!

Date of experience: May 13, 2015
Minnesota
1 review
0 helpful votes
Follow Lynn N.
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I had a problem with the merchant marking my unexpired voucher redeemed. I didn't want to go to this merchant anymore and you were able to rebank my $'s fora future purchase immediately. I received an answer within one day.
Thank you

Date of experience: May 13, 2015
Arkansas
1 review
6 helpful votes
Follow Rob T.
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I tried to make reservations at a restaurant that required one. After three tries, during their open hours, I gave up and asked nCrowd for a credit since I was not able to use the voucher. The customer service folks took care of it and credited my account quickly. I really appreciated it. Thanks, nCrowd for great customer service

Date of experience: May 13, 2015
Canada
1 review
2 helpful votes
Follow Marianne S.
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I had $39 on my account (from when they were DEALFIND) - I went to use it and said it no longer was on my account! I demand my credit back as I was not informed off this at any point. They could have warned all their subscribers if they were going to do that. I sent an email and was basically told sorry but cannot do anything for me. Well - all I can SAY is Dear NCROWD - SOCIAL MEDIA IS A VERY VERY POWERFUL TOOL.

Date of experience: May 12, 2015
Canada
2 reviews
17 helpful votes
Follow EVELYN Z.
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After many e-mails to nCrowd 'support', and getting only negative responses, I wrote a negative review at SiteJabber. Within the hour, I got a response from one of the managers at nCrowd asking me to provide him with my phone number so he could discuss my issues with me. By the end of the day, he had credited my account for the entire cost of the iPad keyboard. He assured me that he was going to look into the 'support' staff to see why I was given the responses I received. To say the least, I was pleasantly surprised!

Date of experience: May 12, 2015
Canada
3 reviews
24 helpful votes
Follow joe g.
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Another scam
April 30, 2015

I am frustrated that I had to have my $50 voucher that I purchased from ncrowd in good faith rejected by Rocco Plum Tomato because they say that ncrowd is a scam. They say that ncrowd is not paying them and is going out of business.
My total bill was $59.66 and I expected that $50 would be deducted as agreed by the $25 purchase of the voucher. That was not the case. I am out of pocket the entire amount and $18.75 was promised to be added in my ncrowd account which did not happen. The $18.75 was credited to my mastercard eventually.
What an insult! Why was the $50 not covered as per our AGGREEMENT? The entire transaction was a complete embarrassment for me at the restaurant. This should never happen. I will not be out of pocket and I have already filed a complaint with the Better Business Bureau and allowed the media to be contacted as a first step.
DO NOT SHOP AT NCROWD AS IT IS A SCAM! The only person that helped in the past-Carl Short is not responding? I have sent emails with no response. Stay away from ncrowd... buyer beware!
You cannot trust that the voucher you buy will be honored so what is the point. Who needs this aggravation?

Date of experience: April 30, 2015
Carl S. nCrowd Rep
over a year old

Hi, My name is Carl and I'm a manager with nCrowd. I'm so sorry for the trouble you've experienced with your recent purchase. Please email me at [email protected] with as many details as you can provide about your purchase so I may look into the matter further. Thank you!

Canada
1 review
1 helpful vote
Follow Grace F.
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DO NOT USE THIS SITE! NEVER GOT THE ITEM AND NO TRACKING NUMBER! DON'T WASTE YOUR TIME SHOPPING HERE

Date of experience: April 29, 2015
Carl S. nCrowd Rep
over a year old

Hi, My name is Carl and I'm a manager with nCrowd. I'm so sorry for the trouble you've experienced with your recent purchase. Please email me at [email protected] with as many details as you can provide about your purchase so I may look into the matter further. Thank you!

GB
1 review
1 helpful vote
Follow Yvonne C.
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DO NOT USE THEM!
March 29, 2015

As everyone says they are a con. I bought a massage voucher in good faith valid 3 months. Phoned to book a month before and only 9am appointments left. Nothing in small print to warn you and they refused a refund. What a joke! Waste of money. They don't give a $#*! about checking out the people the advertise deals for!

Date of experience: March 29, 2015
Carl S. nCrowd Rep
over a year old

Hi Yvonne, My name is Carl and I'm a manager with nCrowd. I'm so sorry for the trouble you've experienced with your recent purchase. Please email me at [email protected] with as many details as you can provide about your purchase so I may look into the matter further. Thank you!

California
5 reviews
34 helpful votes
Follow cecilia m.
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Company from hell
March 29, 2015

I ordered in good faith from this company on 02-26-2015, worst thing i could have done. I still havent recieved that order 3-29-2015, told me today that i have to complain to the post office after about 29-30 emails on the subject, i paid them not the post office isn't their job to track down what happen to consumers items, had a hard enough time with them now they want me to go through more mess with the post office where everyone passes the buck to me, just took my money.
My grand baby playing on the computer ordered the same item, i cancelled the order 3 hrs later, policy states cancel in 7days for refund. They sent it anyway and it didnt work. I cancelled in 3 hrs and 25 emails later i received the refund for that one. Better business bureau on monday. I will never, ever order anything on line again...

Date of experience: March 29, 2015
GB
1 review
3 helpful votes
Follow Rachael P.
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Do not order from crowd I emailed the company several times to ask where my goods were no answer luckily I had paid by PayPal and raised a claim against them strange the goods arrived 4 days later
The quality is shocking and looks nothing like the picture dreadful will never use again

Date of experience: March 22, 2015
Canada
3 reviews
38 helpful votes
Follow bree v.
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I have $103 dollars on account and they will not honour it. It is the same company as Teambuy, changed the name and everyone is out money. I have been corresponding with them since December. They don't care. BEWARE! Terrible company. Go with Living Social or Groupon.

Date of experience: March 4, 2015
Washington
3 reviews
9 helpful votes
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After 5 weeks, 3 emails of inquire, Ncrowd still hasn't gotten back to me on where my product order is. Tracking number isn't accurate
Buyer beware, These jokers give buying online a bad name. The worst customer service ever.
I am out $ 30 without any answers
I will never buy from these folks again. Amazon is where I'll go. These guys should be shut down

Date of experience: February 20, 2015
Canada
1 review
1 helpful vote
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DO NOT ORDER FROM THIS SITE! Shipping times are unacceptable (2 months+) but beyond that their products are complete junk! I ordered 4 items back in early December hoping to give as Christmas gifts, a VHS/DVD conversion kit which came broken, a kids backpack which was ok but lower quality than it appeared on the site, and an infinity scarf which was so pathetic it looked like it has been hand knitted by somebody's novice grandma, and the fourth which I am still waiting for. I've complained to their customer service and their response was to delete from their site! How they have an A+ rating from the BBB is astonishing but do yourself a favour and don't go near these scam artists!

Date of experience: February 14, 2015
Canada
1 review
5 helpful votes
Follow Janna M.
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I ordered a couple of ski hats/masks in early November, as Christmas presents for my son. They STILL haven't arrived, and it's February 5,2015. When I contacted customer service, they provided me with a tracking number that provided no information. I advised them that since it was long past Christmas, I no longer needed them, and would like a full refund. They told me that they can ONLY issue a credit that I can use for future purchases. Absolutely ridiculous! I'm out of pocket for these items, and would NEVER purchase from them again. My aunt ordered the younger children in our family Christmas gifts from nCrowd as well. She was embarrassed to give the kids the gifts because they were terrible quality. Lower quality than Dollar Store products. Buyer Beware!

Date of experience: February 5, 2015
Utah
1 review
5 helpful votes
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I purchased a phone case last April... It was delivered, broken... I returned it the next day. Even though I have a tracking number and did everything exactly as I was directed to in the return, they won't issue me a credit. I have spent a lot of time & sent many emails trying to resolve this issue but they won't give my money back. I should have kept the broken case - at least then I wouldn't be out the money I spent on postage to return it. Less

Date of experience: February 4, 2015
GB
3 reviews
7 helpful votes
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BUYER BEWARE
February 2, 2015

BUYER BEWARE. Do not purchase anything from this site. Goods are substandard and a waste of money. Stylish top £17, was worse than anything I could have bought from a street market. I purchased from the UK but at my own expense I have to return it to the USA and the top came from China! I am reporting them to anywhere that I can I order to stop them trading

Date of experience: February 2, 2015
Arizona
1 review
8 helpful votes
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I ordered a Samari Watch on Dec. 9th., saw that it would take 2-4 weeks to ship. After the 4 weeks and I never received my product, I emailed the company. I did get a response that they would look into it, after 4 days of not hearing from them, I emailed again. I was told I got a store Credit for the amount of the watch. No Explanation at all as to why I ever received my watch. What am I going to do with a store credit from a company that doesn't seem to ship out products after payment is made? I should have done a review before ordering anything from ncrowd.

Date of experience: January 28, 2015
GB
1 review
5 helpful votes
Follow Saris G.
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I purchased a voucher for micro ring hair extensions, and was horrified by the experience I received.
I would assume that as a reputable company, ncrowd has some type of vetting process to ensure the deals they advertise are to a certain standard in safety and professionalism.
This was not my experience!
The woman/'company' I had the unfortunate experience of booking my deal with was highly unprofessional and was randomly working out of her flat.
When I booked the deal I was asked to attend a consultation to match the colour of my hair. On arrival to the area, I found it extremely difficult to find the premises, and after looking up and down for half an hour for a hair salon, I would later find out had been a waste of time because there was no salon! The lady was working out of her small studio flat where she actually lived, which I felt was extremely uncomfortable, unsafe and unprofessional!

Whilst looking for the salon I called the beautician several times, who said she was running late and I should wait for her outside a cafe on the high street. After I had made several annoyed phone calls to her (every time saying she would only be 5 more minutes), she eventually turned up, a few minutes short of an hour late while I had been left standing on the street corner.

Eventually, after waiting an hour, I cautiously entered her home, and after driving all the way from Battersea to Clapton, spent literally under 5 minutes with her, where I told her the colour of my hair which I could of done over the phone! A complete an utter waste of time!

When arranging a follow up appointment to actually get my hair done, she told me I would have to wait longer than expected (which was days more than we had previously discussed on the phone) meaning that I would then be getting my hair done on the day of an event I was attending (my 10 year anniversary party that was actually the purpose of me getting my hair done! Followed by a two week holiday the next day, for which I also believed I would have my hair done for!)

Of course, in her typical unprofessional and disastrous way, I received a text message only a few hours before my appointment from the beautician saying, sorry my appointment has been cancelled for personal reasons.

So There I was... now left stranded with no appointment, no time to arrange an alternative and no money to pay for something else, as I had already pre-paid for a ridiculously disastrous service!

After complaining to ncrowd, it took several extremely frustrated emails on my behalf (because you can't actually SPEAK to a real human being), and a month for me to even get my money back, and after all of that they cheekily offered me a £5 voucher as a good will gesture! That didn't even cover my petrol money to get there! Seems as though ncrowd is as bigger sham as the clients they have!

Date of experience: January 18, 2015
Missouri
1 review
3 helpful votes
Follow Brittany H.
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A complete scam!
January 16, 2015

A complete scam! They bought Eversave and won't validate or refund my money on a voucher that says the amount of $20 never expires toward purchase with this merchant. All of their products appear to be overpriced crap as it is. Stay away! Do not buy or even subscribe to this fraudulent website!

Date of experience: January 16, 2015
Ohio
1 review
22 helpful votes
Follow rebekkah e.
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Agree with everyone else here, wish i could give it zero stars. I also purchased the "stylish zip hoodie" for $21 and in hand it is not worth 21 cents! First of all it is way too small! I purchased a MEDIUM so i could layer it (i wear small and xs in everything else) and it still didn't fit. The arms are way too short and the material is super cheap. Also had strings hanging off the cuff and neckline showcasing the cheapness and poor workmanship of this product. After reading several other reviews i am surprised i actually received anything at all, but honestly I feel like I am out the $21 dollars regardless because i will NEVER wear this and i couldn't even give it as a gift.(way too embarassing!) I unsubscribed from their emails and would recommend everyone else to do the same. The pictures they show are NOT the products they sell. Total scam! Stay away!

Date of experience: January 12, 2015

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