National Floors Direct

Thought i was ordering a new carpet but after the sales guy measured wrong and the installers reported it, the company told them to patch in the pieces. Instead of one long piece they patched in 4 hunks of carpet by my doorway. Then while cutting these hunks they cut a 2 ft slice in the main part of the carpet. They insisted on cash up front No personal checks. This is because they wont guarantee their work. Now they want to come out and Seam(patch) up the carpet to repair their mistakes... Wait?!. I thought i ordered brand new carpe. DONT bother with this company at all I requested they do it all over. I requested they refund my money and remove it soo far I just have a mess

Never on time,! Not reliable! Not punctual! Forget about appointments, they never show up and waste your days not day: it happens all the time: They contract their work to people that don't care About your feelings because your floors need fixing after installing but they take their time when it convenient for them: I wasted 3 weekends waiting for them when they said they were coming and it was always "Were on our way and will be there soon and at the end of that day again No Show with "oh we're sorry" They're a bunch of liners from the supervisor to his manager: Do not use this Company! They're expensive and they do a terrible job

Had wood floors installed 2 1/2 years ago.

1) Their claim to beat anyone's price or refund 15% is an outright lie, but, silly me, I had already paid in full and received no relief and when I received a lower quote, I was fed a load of BS!

2) The threshold to our master bath was installed incorrectly, so the installer had to return and re-install the threshold plus a 3 1/2' by 14' section.
That section is now squeaking badly.
I called NFD and was just told they couldn't do anything about it and I would have to call a 3rd party to remedy the squeaks.

Bottom line--nothing but lies. DO NOT ENTER INTO ANY CONTRACT WITH NATIONAL FLOOR DIRECT!

National Floors Direct gets ZERO STARS from me! I wish I could show that above, but it makes me give one, unfortunately!
No one should EVER, EVER do business with National Floors Direct. I had not one positive experience with this company! From the false advertisement to the awful customer service, I am so surprised that this company is still in business! One of the worst things that happened was that when their installers installed my flooring, they moved my stove (which, according to my contract, they were not supposed to, by the way!) and while doing so they BROKE the oven door! When I called customer service, they told me that they WON'T pay to fix my broken oven. Apparently, it is written in the contract that they are not responsible for damage done to appliances. When I told them that it was ALSO IN MY CONTRACT that they were not supposed to move my oven in the first place, they told me that I should have been watching them. Are they serious? If they hired competent workers, they should not need to be watched like toddlers! If their customers should read their contracts carefully, so should their workers! It has been almost 2 months and I am still arguing with them about paying for my broken oven!
NO ONE should trust this company AT ALL!

We ordered floors from National Floors Direct about two months ago and the experience from start to finish was not an easy experience and they have the worst customer service department I have ever encountered. They claim that they have a 90 day hassle free policy if the customer finds anything wrong with the floor after installation. This is a complete lie. I recently found a nice gouge in one of the planks and I contacted NFD to advise them of this. They assured me the visit will be a one time courtesy to either fix or replace the plank that is defected. This is on a recorded line. A tech was sent out earlier today and could not fix it. He then told me the plank will have to be replaced. Customer service just called me and explained it will about $600 to replace a small section and the gouge is not covered even though I was promised this would be taken care of. I plead with the rep that this is not what was promised to me and she showed zero empathy and was arguing with me the whole time. She even blamed me for not noticing this gouge during the walk through. Isn't this why there is a 90 day service guarantee? I even have a signed document that supports they would repair the defect. In fact, the whole dept at NFD shows zero empathy. This company is a giant scam and I am sorry I ever hired them. The floor was over 6k! I am going to copy and paste this report on every site I can think of to make as many people aware to avoid National Floors Direct. I have asked on more than one occasion to speak to a manager above customer service and they kept telling me there is no one other than customer service. I find it very hard to believe that a company this size does not have a customer retention/care dept. The owners of this company should be ashamed of themselves. I have requested a callback on more than one occasion from the corporate office and they have ignored me. DO NOT USE THIS COMPANY!

National Floors Direct installed a carpet in my home and did a terrible job. The installers damaged/broke our floor vent covers. They installed the carpets poorly, with raised and uneven seams and a hole in the carpet near the wall. They also left dozens of floor tacks upright in high traffic areas that poked through the carpet and punctured my child's foot, drawing blood. Their customer service is non existent. They state they are not responsible for any of it and refuse to respond in writing after multiple respectful emails. I engaged the BBB process. The issues with the carpet were disappointing, but the dismissive and rude customer service was worse. Avoid at all costs.

We had National Floors direct install vinyl floors and after 6 months (warranty is 3 months), a molding on our stairs came off (we don't use those stairs very often). Customer service was terrible, they said this is expected when glue is used (then why use glue) and the moldings aren't supposed to be stepped on, so can't step on the stairs, makes a lot of sense. Would never recommend using National Floors Direct, yes it's cheap but you get what you paid for.

For brief recap, I had a free in home estimate on 12/16 and put down a deposit which I was told is 100%refundable. My wife decided she wasn't crazy about the rugs and wanted to cancel. When I called to certify the instructions I was directed to Franklin who was very nice and said he would discount the rugs by $500 if we decided to stay with your company. I said that could help and he sent over a price adjustment form to sign. I was still debating with my wife about the rugs but Franklin assured me the form would lock in the lower price and change nothing else in our contract.
Ultimately she decided against the rugs that same day despite the price adjustment.

We mailed in the appropriate cancellation form dated prior to the 12/20 date on our original form. This was again confirmed with 2 additional calls customer service that same day. The first representative was rather unpleasant and onerous stating we need to "follow the instructions on the form exactly or suffer the consequences?!?" This was a rather disturbing response to a simple and polite inquiry. The second representative was much more pleasant and reassured me that I was following the cancellation instructions appropriately and there was nothing else we needed to do aside from mail in the form before the 20th.

Fast forward to today and I received a confirmation call for my installation (which should have been canceled) and I quickly informed them of our situation and was escalated to "Alex" a "customer support manager" who informed me that the fine print in the price adjustment stated that I gave up my right to cancel the order, even though everything else in the original contract remained the same. He was rather abrupt in stating that there was no way to get my $595 dollar deposit back because I signed this form and there was nobody else for me to talk to.

I find these sale/cancellation tactics underhanded, deceptive, and frankly unethical.
I literally cancelled the order the same day and sent in the cancellation form. How is it possible that your company deems it appropriate to keep my money when they are not providing any services or goods in exchange?!?

Even though I prefer hard floors in the majority of my home, I prefer carpeting in the bedrooms. I needed to replace ours, and NFD actually offered installation the very following day. You hear about such things, but when they actually happen, it makes you love someone much more. The crew was incredibly friendly and professional, and installation proceeded as planned.

The fantastic experience of buying new carpets was simply improved with the help of National Floors Direct. They were incredibly professional and kind from beginning to end, even going so far as to politely move my furniture during installation! The very best? When they were finished, every component had the same appearance as before, with such careful attention paid to giving me back what I had at the beginning. Since I personally witnessed this organization at work, there is now nothing but praise for a job exceedingly well done, therefore it's no surprise that they come highly recommended.

When we recently replaced the carpet in our bedroom, National Floors Direct did an excellent job. Starting with our initial call and going through our installation with sales representative Robert, the entire process was easy and comfortable. There were many samples available, and it was enjoyable to go through them while relaxing in our own home. The carpet installers arrived on time, were courteous, and cleaned up after themselves. Definitely recommended them.

The work that National Floors Direct did was excellent. The salesperson was quite competent. The installers were skilled and knowledgeable. They completed the installation of carpet in 2 rooms in little under 2 hours! They come highly recommended from me.

I enjoyed a great experience from beginning to end. The salesperson was pleasant and accommodating. He saved me money and got me the exact floor I desired. The installer was kind and knowledgeable. He made sure I was pleased with the outcome and cleaned up after himself. My new floor is fantastic!

All the time I worked with NFD, their customer service was polite. NFD effortlessly accommodated my schedule. Both before and after my flooring were installed, customer service informed me. The installers did a great job, finishing my four rooms and staircase in a single day. With National Floors Direct, I had no complaints whatsoever. I'd heartily suggest using their services.

Hello! Your contracted installers unbolted my closet door frame holder glued it on the new vinyl flooring but didn't make sure the holder piece was properly screwed down so when I tried to slide my doors it broke off. Your installers also decided to stage everything on the front porch and ended up busting a hole in our plastic window frame of the side light window that was custom built! And after I have submitted pictures to *******@nationalfloorsdirect.com and *******@nationalfloorsdirect.com you still won't fix the damage you caused! When I asked to speak to the installation manager I got a smart $#*! response saying "oh, he doesn't talk to customers." Oh, geez, I wonder why?! The installers didn't have the common courtesy to tell us - we had to find out ourselves so while they are skipping off into the sunset - we have to suffer?! When we posted a complaint on Facebook. You guys took it down! Well, guess what? Just because you took it down, I can put it right back up again! And isn't it funny the only reviews on your website are nothing but good reviews?!

Lesson to everyone here: damage happens to your house they are terrible to get a hold of and they make it impossible for anything to happen.

Fantastic business! We called National Floors Direct in search of carpet installation for our staircase. The following day, they showed up, gave us all the information we required, provided samples for us to examine, and assisted us in making the best choice without being pushy. The carpet was installed and the work was finished two days later. The cost was extremely affordable. We are pleased with the results.

My experience with National Floors Direct was quite positive. The salesperson was amiable, sincere, and professional right from the beginning of the process. I am astonished at how much the kitchen has changed after I replaced the old linoleum with luxury vinyl. The installers were nice and finished the job quickly. I am aware that as a token of appreciation for taking the time to write this review, I will be given a gift card.

The installation team did a great job, and I am very happy with my new carpet. We are repeat customers for a reason: I was able to choose a gorgeous new carpet at a fair price, and they arrived to install it in less than two days, which I particularly enjoyed because the staff showed up and installed our new carpet even during a snowstorm. Thank you so much; when we need to redo the remainder of our house, we will definitely utilize National Floors Direct.

Paid 12k for wood floors. Men came. Did a half azz job. Bad cuts. Dents. I had one room that needed carpet. Paid 500 deposit. Only owed 1k on day of installation. I had to reschedule once from covid. Two weeks later I am sitting with no electricity from the hurricane and a busted pipe and another sick person. They said too bad. Pay 250.00 to reschedule. This company has 100s of lawsuits. There is no managers to speak with. The woman did not let me speak. I had to raise my voice and hang up. Imagine them wanting to charge money on a house it's physically impossible to lay carpet? Vile people. Huge mistake and a waste of money

If I could give negative stars, I would!
This is an email I had to write during the 2.5 months it took to complete my floors.
To Whom It May Concern,
Again I am having to try to communicate with your company's management. I called yesterday with NO call back from Alex!
On Thursday July 20,2023 National Floors was scheduled again to come and complete my floors within the last TWO MONTHS!
There were 4 additional areas that still needed tile. (Near the family room sliding glass door, family room wall between the two sliding glass doors, at the end of the kitchen counter, and at the front door).
They used the wrong color grout throughout these areas. They used a WHITE grout and the rest of the house is light GRAY! It looks horrible and needs to be fixed to the correct color.
In addition to this, there are several gaps between the baseboards and tile THROUGHOUT the house. This needs to be fixed because moisture will get under and cause damage.
The mirrors at my front door need to be fixed as they were cracked when the guys removed the tile. My hallway bathroom tile was cracked when they put in the threshold. This will need to be repaired or flooring replaced because you can't fix chipped tile!
I am so VERY disappointed and traumatized with the service your company has provided. From the beginning, I was lied to, care was not taken in my home to protect my belongings, more damage was done to create more of an expense to fix, me and my family (including my dogs) have been in distress from two months of my home being upside-down and not complete in the time frame we were told.
The mirrors and bathroom tile were not fixed. The baseboards were not caulked and sealed. I was told I would have to hire a painter to complete the caulking and sealing of the baseboards.
ABSOLUTELY HORRIBLE HORRIBLE SERVICE!