National Floors Direct

NFD is a scam- buyer beware
I chose NFD as a direct result of the reviews online. If you live in the Maryland/DC region Please learn from my experience- Do not purchase floors from this company. What they don't tell you is you will be waiting for them from 7:30 am to 5:00 pm and if they don't show up by 5:00 pm you will be rescheduled. You cannot cancel your order, you cannot speak with management, you cannot vent or write your concerns with anyone in leadership. The customer service person (Kim) informed me " there is nothing you can do but wait". No floors installed, no communication and out of $4000. I regret choosing this company to install my floor.

From the first phone call to the completed installation, my experience at National Floors Direct was amazing. They have a lot of floors to select from and the floors are of the highest quality. The installers did a perfect job and everyone I interacted with was extremely professional and provided excellent service.

So national floors direct promises to remove carpeting before reinstall - then sends an email text out saying to "have it fully prepped " for them or else they can leave and keep 1/3 of your total estimate for rescheduling. Very clever.
If you need to "change an order" they tell you they will "discuss when they are onsite" and then send people who cannot speak ANY English.

Nice people - but can't speak about a change at all.
So to avoid being charged for "not being prepped " I paid another worker/ and myself to remove and prep. It was contracted for them to remove the carpeting.
Refund for lack of work to prep at all? Absolutely none. They acknowledge they sent out an automatic email / text but " we still keep the money "

They also left the old carpet / pad for two rooms onsite.
The change order was not reduced in cost despite a reduction in carpet.
Terrible company - stay clear. 3250 dollars for two rooms 150 sq ft each.! Terrible service at high cost.

This company is the biggest joke! Their sales man is amazing, promise everything that customer wants to hear but they don't deliver and they think customer is stupid!
I needed carpet 3 rooms in my house quickly. Sales person came over, spent over an hour talking about how great they are how trusted company is National Floor Direct. I picked the carpet and he made me pay more on another similar one because that carpet is in stock and they can deliver and install it within a week he said! He told me a few times that the only reason they will cancel if there is a huge snow storm on the day of installation and they are not able to come, otherwise I can be 100% sure they will come!
A lady called me at 4:30pm on the day before the installation to cancel because one of the installer got sick according to them. We had about a half an hour argument and then she hung up on me. She'd never offered any alternate solution but 35 different versions of "I'm sorry!" that don't get me closer for installing my carpet on the scheduled day! The best part was, she didn't let me cancel my order, because she said the cancelation period was over! I asked her to send other installers or find somebody else who can come when they they finish their last installation and I would pay for their time, it wouldn't take more than 3 hours. She was just asking me, How do you know it takes only 3 hours? It will take a whole day! She said.
This whole story was a huge BS, because obviously the carpet that I payed extra for because it's in stock, it wasn't in stock and they were waiting for the last minute to get it, so they can come to install the next day, but they didn't get it, so they had to come up whit this "The installer got sick" BS!
So, they forced me (because they didn't want to refund my money to find somebody else to install my carpet) to wait another 10 days to install my carpet. FYI when I told her it'll take about 3 hours, she said it'll be a whole day, for the installers it took 1 hour 42 minutes from they rang the bell till I locked the door behind them! I checked the time just for curiosity.
THIS COMPANY IS THE BIGGEST JOKE!

This store has a huge selection of flooring at great prices. The service is great and they are very helpful. We love our new kitchen floors.

Let me start by saying, if I could give this company zero I would! They came to our home, installed floors in the kitchen and left gouge marks when putting the fridge back in place. They also damaged light fixtures, put gouges in dresser, molding, and tables. I definitely didn't expect them to toss around furniture like they couldn't care less about it. They came back a second time only after begging with them (Manager of installations said they couldn't see damage but fortunately 2 other customer service reps saw it plain as day) with new flooring to fix it and again gouged our floors. They had to return a third time and you would think at this point they would figure out how to move the fridge back in place without damaging floor, but no, unbelievable as it was they gouged the floor again! The installers were scratching their heads and saying it's because there are metal things under your fridge. Yes brain surgeons, of course there are metal things under the fridge, they are under all refrigerators, they are called anti-tippers. A good floor installer would know this and know how to deal with it, however the installers at NFD are not qualified to do the job they are tasked with. They damaged our floors 3 times, they put massive scratches and gouges in furniture and walls while they work, they don't show up when scheduled to come and no call no show is the way they conduct business. When all is said and done they tell you they will no longer fix the damage they caused to your floor because it's somehow your fault that your fridge has anti tippers on it, the management at NFD is unprofessional and non-existent. No one will help you, answer your questions or get back to you, NATIONAL FLOORS DIRECT is a business based on lies to get you to purchase their floors and then you are left paying for damaged goods. BUYER BEWARE! So I complained to the bank that paid them and NFD expressed several lies to cover up their ineptness. They said I was completely satisfied and scored them all excellent (which they obviously did themselves), they said that they watched me move the fridge each time and scratch the floors (which was a lie as there installers couldn't apologize enough for their mistakes and would try to fix right away as this would be a priority to them). The company manager obviously doesn't care about the consumer or the company's reputation. I eventually had someone call me and yell at me to sign their satisfaction survey (and had follow ups twice a day for several days) and when I refused, they voided my warranty and refused to come back. This company is based on scams and lies and they do not stand behind their work and are extremely unprofessional! Remember when something seems too good to be true it usually is! I wish we never called National Floors Direct! We lost money both paying for damaged goods and time out of work sitting around waiting for people who never showed up. We have never been treated this way in our entire lives. This was a sad and very frustrating experience when you trust a company to do a job and instead you deal with pure incompetence and then management tries to cover up their mistakes with lies. Stay away and don't let them in your home! Do your research

This is exactly what we wanted for our new home. We wanted new splashes of color throughout and the team with National Floors delivered. We'll be contacting them about the floors in our new in-law suite soon too.

As much as I love hard floors in most of my house I like carpeting in the bedrooms. I needed to replace ours and NFD literally had next day installation available. I mean you hear of such things but when it happens it makes you love a good deal even more. Installation went as expected and the crew was really nice and professional.

DO NOT SIGN THE AGREEMENT- 16 pages of mediation and ADR- One sided agreement - Showed up 6 hours late, no call and claim that you will pay for restocking if you cancel. Jackass who is a installation Manager rude and arrogant. Installing team in the middle and have no power. HAVE YOU EVER PAID IN ADVANCE FOR SERVICES? YOU WILL WITH NFD. Payment PRIOR TO WORK STARTING Not acceptable. Asked 6 times for my sales person to call me - never happened. When I called after 3 hours late they essentially told me it is an ALL DAY APPOINTMENT and to stick it … never again - one last thing on pricing … quoted at 10 dollars a sf which is 4 times the market price. I am a contractor was in time crunch and told them to get lost and they cut in by half. DO NOT use them installation was acceptable "all day appointment" who the eff do they think they are… too many options out there... paying for advertising with your money….

We got our kitchen floor redone through NFD and we are super happy! They had a wonderful contractor take care of the install and our new floor looks fantastic. The floors did not cost an arm neither was the installation stressful, and the customer service was fantastic as well. I will use them again when I will be working on our bathroom.

I shop here for my business and always find great deals. They have good service and so much to pick from. It's a great store.

I hired this company to install rugs in my 2 bedrooms condo. Upon arrival at my place, (Downtairs) I notice that the rug I was presented by the seller the day of the quote was not the rug the installer brough. I complained profusedly to the installer, National Floors Direct and nothing was done, I was only treatened with a restoking fee, I feel I was taken for a ride for a much lower quality rug than the one I paid my $1,400 fee. I would never, never use this company ever again. They are a ripoff. After calling the salesman, multiple times, not even once did he returned my calls. This company have zero customer service and it seems it takes people for what they are not. NEVER AGAIN

Their prices were some of the best we saw when shopping around, and overall our interactions were the best we had out of any other company. Our new floors all came out perfectly with no hiccups. We highly recommend them to anyone in the market.

We are absolutely loving our new vinyl floors. Their customer service was friendly and really helped guide us through choosing new flooring and getting everything planned. The installers were professional and polite. Great business.

By far the most unprofessional outfit, not worthy of being a company. We were victims of their favorite method of operation: BAIT AND SWITCH.
We ordered something nice, salesman or someone within switched the order and they delivered something else. Something terrible and it wasnt even the same color. They use independent contractors for salespeople and installers so there is no accountability, anything can happen. The salesman who took the measurements inflated the amount of carpeting needed by over 300 feet. This is documented by the local flooring company who came to our rescue and who we should have gone with from the start. How many other customers have they pulled that with and how many still dont realize it to this day? We refused the product that was delivered. They took it back but continue to keep our $732.00 deposit after they breached the contract. I feel this is theft. We're done fighting with them and we're going to let a Judge decide. We're just trying to warn others to stay far far away from these unprofessional scammers. Customer service is non-existent. They dont even know what customer service means. Be sure to check the BBB and other review boards like YELP, Consumer Affairs, Trustpilot, Google Reviews. Make sure you set your filter to "poor reviews". If you dont, youll see some positive reviews which were the result of bribery. Yes, they bribed these customers to leave positive reviews in exchange for a gift card! And some of them even admitted it. One last red flag is that they DO NOT TAKE CREDIT OR DEBIT CARDS. Cash or bank checks only. So there is no credit card protection for you.

I just added screen shots of the posted warning by the BBB. Incidentally, NFD had their business info pulled off the BBB Website right after I started sharing this info.

Be concerned when they want you to pay up front before job is even done. Salesman comes in and sounds like he is educated on what he is talking about... The only thing he is educated on is "being a salesman." When crew arrived, they said what salesman sold us could not be done. They also claimed it would have to be applied on top of current floor we had whereas contract specified current floor would be ripped up and removed. After 45 minutes to finally get in touch with a live person without being disconnected, they said we get no refund because we signed cancellation agreement. We replied, we did not cancel, you cannot do the job sold. They refused to get salesman on phone and threatened us because we said if it does not come out correctly we were having police come before workers left with our money to file report. The workers claimed the only way it would not lift was with extra molding. The company refused to pay for this even though they were not doing or using what they sold that would not work and told their installers to lay it on top of the floor we currently had. I had to run to store myself and buy the pieces that the company refused to pay for, which wind up costing under $10; however, that was not the point.

Every room in my house has its own atmosphere and the floors bring everything together. My salesperson really saw my vision and helped me achieve it. The installation was done on schedule and everyone was so polite. Great experience!

I didn't fully understand what we needed when we first started this remodeling project. I am grateful that we were put in touch with a design team and a flooring installer that truly understands this part of the process. We have learned so much. And everything looks amazing earlier than we expected. I know not every project to work this nicely, but I'm glad this one did.

We purchased a home and needed to do quite a few upgrades and renovations. Due to the amount of planned renovations we decided to try and be more cost effective with carpet needs in our 3 guest rooms and basement; so we chose to work with National Floors Direct. Worst decision we could have made! Below is the list of all issues we have so far encountered with National Floors Direct:

1. At our initial consultation meeting we were very specific that although we were choosing a very basic basement carpet, because it's the basement we wanted a thicker upgraded pad under the basement carpet. Needless to say, that did not happen. Walking on the installed basement carpet is just like walking on concrete. The pad recommended under false assertions of meeting our needs is completely lacking in anyway from what we asked for.

2. On day of installation we were told to be available and block out the entire day for installation (8 to 5). On that day we were told by the installers that they were given too much of the basement carpet and not enough of the guest rooms carpet; seems the sales rep had measured wrong. Therefore, they needed to reschedule to come back and complete installation on two of the bedrooms but they should be back on the following Monday. The next day after initial incomplete install someone called and shared that they actually couldn't come back on Monday because they had to order more of our carpet which would take 3 weeks to arrive. With no choice we scheduled another installation day (this time blocking out 8 am to 12) for 3 weeks later.

Fast forward 3 weeks; the day of installation came. Installers showed but said that they were given the wrong carpet and needed to come back a 3rd time to complete installation. After they left, someone called and said they would be back the next day and we needed to block the full day (8 to 5) and wait for them to come a 3rd time to finish.

3. In addition to the mentioned items already, in one bedroom, day after they installed carpet, a reddish rust discoloration in two parallel lines occurred on the carpet in the only completed bedroom. We called National Floors Direct about it and we're told since we didn't tell them day of installation it would be on us to bare the cost of replacement. Although they did offer that since we had a planned return visit from installers they would attempt to clean it for us.

The kicker is that on the 2nd day installers showed up 3 weeks later with the wrong carpet, installer shared it looked like the pad bleed through somehow- meaning THEY (installers) caused the stain and would let "them" know. However after installers left and we were called to schedule day 3 to try and finally get this completed they told us installers said they tried to get stain out but couldn't do it so now we were financially responsible. That was a TOTAL LIE! Since installers didn't have the correct carpet they spent no more the 5 mins at our home with 3 of the 5 minutes outside taking on the phone. We explained that to the lady on the phone whose response was "I'll let their manager know". Not surprised at all but no call came from the "manager"

So…here we sit on day three of trying to get this completed and 4 hours now waiting for the installers. We will NEVER AGAIN use National Floors Direct. Definitely BUYER BEWARE.