NamshiReviews 167

I read the bad reviews here and thought "neh, this ain't gonna be me..." boy was I wrong...
After making a purchase I had to change the address I've given them, contacted the customer support and took care of that, I've told the representative of what I've read online regarding people having troubles when changing addresses so begged him to make double sure it was changed and where can I view this change... He assured me it was updated and all was good.
A few days later I get a mail that my order was shipped, I followed the link to the tracking info and where was my order headed to? - you guessed it; the wrong one!
Contacted them right away and they said "no problem, give us the updated address"... So I did, I refreshed the tracking info and told them it was still showing the old address. They said it's updated in their system and it might take time for the courier's site to update. Chatted with *three* more representatives that day just to be on the safe side, all assured me it was updated and gave me the feeling that I was a nagging client.
After a few days I checked the tracking info and saw that my order made its way and was delivered - *To the wrong address!*
I've contacted them again, said it was pathetic and asked for a refund, I've warned them om each convo I had with them that if the package would arrive at the wrong address I would have no one to send it to me or back to them and it would be good as gone.
Still haven't recieved my refund! They passed my issue to their escalation team and the latter conveniently doesn't manage to call my phone, so I offered to settle this through chat/mail but appearantly a phone call HAS to ne involved.
Completely and utterly uselss... If you have a problem with your order - You're on your own, it's your problem-not theirs, and good luck sorting this out...

Terrible experience. They delivered to my old address in spite of giving a new address to delete the old address and the courier came to the old address for pick up. Then after he picked my items he said he only had a pick up for return and not exchange. So I had to raise another request all over again (repetition) to have him take my 2 exchange items. Then when they delivered the exchange finally, it went to the old address again! I had specified that this has happened 2 times and yet. And then they delayed the delivery because there was no driver to go the same day to my requested address.
I called customer service to complain because I needed the items to wear for an event and she promised me a call back from her supervisor in 15 to 20 mins. 24 hours later no call and when I called them back they had no record of my complaint. The agent again said I would get a call back in 15 to 20 mins, when I asked for the name of his supervisor and that if I did not receive a call in 15 mins I would escalate, he said no he did not say 15 to 20 mins, he said an hour. I don't expect a call from them.

Pathetic, pathetic service. I am going to post this on every forum I can and tell everyone I know that this the service.

I am forced to give it at least 1 star, doesn't deserve any

1-2 working days they say, first time i ordered it was over 15 days and this time its been 4 already and counting, the customer service told me another 1-2 days but they dont estimate delivery date? They then asked to update my address and phone number as they said they didnt have but its right there in the account, just a delaying tactic i think. Also quite a few items they have for sale are not actually available even tho they are still currently being shown for sale with no notice of out of stock. Bad management from inventory to delivery to customer service handling. Dont buy from this site unless you really enjoy frustration

I placed an order at Namshi a month ago that was supposed to be delivered to my hotel in Riyadh. The order was supposed to take 10 working days. After two weeks of not receiving the order, I started contacting Aramex every single day to ask for my shipment, the communication was only one way and the customer service use to recite a script and promising that I will receive my package the next day. Moreover, the agent refused to provide me with the contact of the driver or the delivery center. A month later and I still haven't received the shipment. This is when I started contacting Namshi to find a solution for my problem. Namshi customer service was as bad as Aramex, agents were careless and didnt put any effort to solve my problem. Namshi was my nightmare for a month. Eventually I cancelled the order and I will never make the mistake of ordering with them again!

Thank you Namshi Delivery, your runner Alimuddin was an absolute stunner today. Got me the order in less than 10 hours of the order time and on priority needed it for my office secret santa and I wasn't disappointed. Needless to say, he was thoroughly professional and extremely punctual!

My wife ordered some items, and we were flying nxt day 17: 00hrs.we trusted them since they clearly say next day Delivery
Unfortunately this is just a way or system they have of un triained staff and liars. They dont even have sympathy of calling and saying they will be a delay this guy called IDD and Ahmed pure liars they twist your words and fake promises they told me we will have the items at 13:00pm maximum but unfortunately I called dozen time to check but now they told me I will receive it t at 19:00which i will be outside country... fake fake fake fake promise really disappointed