NamecheapReviews 8,488

While NameCheap is low cost, you pay for that with poor customer service. Everything is chat and the chat person is taking 4 more sessions at the same time. They are not paying attention to you, you can tell this by the long gaps to respond to your replies and questions. I like to have the full focus of the chat person and not have them get mixed up. In my experience, the support people are not inclined to match the support that the customer needs.

I also learned that Cheap means "you get it our way or no way". I wanted to pay for a block of extra domain services at the time of renewal but they refused and pedantically required me to pay for separately for the same domain. I only used them one year and moved on.

Since around 2002 I have used around 13 different domain registrars for a number of different reasons. In this case, I specifically want to mention Namecheap. They used to be one of the best registrar to choose from around 2009, but they have seriously sold out in terms of customer service and consumer protections. Recently decided to start to put together a new website as a public resource to help content creators learn their rights in regards to fair use, but my registration of a domain for this purpose was rejected by NameCheap. I'm currently in the process of cutting ties with them and moving my domains over to another competing registrar, but that's not the only issue I have had with them. I've had them refund me my money and unregister a domain due to a "billing error", though the money had left my account and I had already had a website up on the domain they refunded. They then took the domain away, and when I went to re-register, it wouldn't let me. I gave up on the domain, but I do see it registered by someone else now.

Their support sucks and their security sucks.

Sorry to say a very bad experience. You cannot reach them by phone only chat and email. I ordered a domain though them and they tacked on another domain and charged me for it without my knowledge. When I contacted the and showed the activation email and how it only had one domain instead of two this is how they responded.

"Much to our regret it is not possible to cancel the domain names registration and issue a refund since they were registered more than 72 hours. However, we may offer you the following options:

- try selling the domains on our Marketplace (you can find more information here: https://www.namecheap.com/support/knowledgebase/article.aspx/38/15/what-is-namecheaps-marketplace)
- push them to another Namecheap user
- simply let them expire.

If none of the options is suitable to you, we can remove the domains from your account as a courtesy. If latter is the case, please confirm the following:

Namecheap will immediately become the registrant of the domain names and you will lose any and all rights to them. You understand the domains may be used, auctioned, renewed, or deleted at any time without your approval or compensation. There is no recovery, renewal or grace period once in this state. You cannot re-register or re-purchase the domains."

It's the worst company ever. They stopped my account without me knowing and it's been so far 3 days and they didn't solve my problem and they are not helping me at all and my website is down and I can't enter to my account at namecheap to fix it and I'm losing money every hour because of them, it's the worst company ever. I'll change it immediately when I got the account back, name.com is the best ever, I have 2 domins at name.com and I have never faced even 1 problem..