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MyUS Reviews Summary
MyUS has a rating of 3.7 stars from 5,285 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 87th among Mail Forwarding sites.
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Mr Pedde Jeff D. Was helpful and very kind
Mr Pedde Jeff D. Was helpful and very kind
Mr Pedde Jeff D. Was helpful and very kind
Mr Pedde Jeff D. Was helpful and very kind
Thnx again...
Appreciated the kind responses Based on the conversation with Louther, when my queries were related to the refund period due to multiple transaction.
Nice. But the agent took over 25 mins to come online. I don't think its agents' fault. But the overall support system of myus seems slow. Agent was quite informed though. Agent name Pedde Jeff D
The agent who attended me was just great.
Accurate answers and nice treatment. Thank you again for your great work.
Well done Amor!
It's really good, their services are very good I am telling everyone that you can use their services.
Thanks!
This is the first time I have used MyUS, and I am very happy with their service. As it was my first time using their service I had a lot of questions to ask and I needed help setting my account up correctly. They were brilliant from day one, especially Colleen, she was extremely helpful throughout. Once you set your account up the whole shipping process is clear and simple to do, the website is very good. My first delivery arrived today and thankfully it was very well packed by Zach. The items I had purchased were packed very securely with no room for movement whilst in transit which helps avoid any unnecessary damage to your items. Great job MyUS. Keep up the good work. Kind regards, Graham.
Title says it all! The only thing was the live chat system was not friendly to use! We have tried so many times to go into the system! But everytime its just kick us out of the information window!
Chat with Amor most helpful and kind a pleasure thank you, good beginning with my experience with myus
The need to register merchandise prices without an invoice was quickly solved by a MyUS representative (Beryl Grace) who kindly entered the information that I sent. I found the interaction friendly and useful.
Quick and responsive Customer care personnel named Lovely.
She gave really helpful help that helped to resolve my issue
I had some difficulties accessing my account and I received prompt and efficient service from a Doniel Dean. I was very grateful.
Myus.com provedto be a reliable partner in my shopping from US, very responsive customer support, always in time so far.
Thanks for your service, and special thanks to Darwin for his assistance.
Very fast response. Just have a short communication to let my problem solved. AAAAAA+++++++++++++++++++++ rating. :)
Pedde Jeff D, the sales agent was very helpful and explained me well. Great Job. I wish him all the best
I would just like to thank Pedde Jeff D. For resolving my username and password issue as I was unable to login, was able to get me back up in no time! Thank you Jeff! I would highly recommend myus.com... It is a legit, genuine and reliable service!
Received immediate assistance from Pedde Jeff D regarding a package pending for further actions so that I can get it ship asap!
Many thanks for your excellent service!
I got my product much before I expected. The site is user friendly and has all the information required. The membership options are great. Much economical compared to other shipping companies. I am definitely recommending this site to my peers.
Thanks so much Donial Dean for quickly completing my change value request so efficiently. Really appreciate it.
Abigail provided fast, courteous and excellent service. Will recommend myus.com as a cheap reliable international shipping company.
I am very surprised of the quality of service that MyUS offer and how they are in business in a miracle by itself.
First they are overpriced despite the fake discount they apply (even with it they are still higher than other companies like USaddress.com). Second service under them cost $$$ like box photo or product photo where other companies offer them for free. Now I encountered a lot of rude and useless MyUS employees but like Angela took first place by far. Imagine having your wife birthday gift been thrown away (gucci bag) because she had a bad day or she hates her job (I won't blame her I hate MyUs now as well). When trying to contact any MyUS employee you can only use emails (like Nigerian "419 scammers) to explain the situation and see what the hell is going on with your item that you paid $$$ money for it. Let just say I would advice not to use their company even if it is free (ohh I forgot you have to pay 60 USD every year to them on top of shipping, photos, expensive services, rude employees, lost packages... etc)
My conclusion
1- try to look for another company (one nightmare employee like Angela is more than enough)
2- they have good employees but very rare
3- OVerprice, overpriced and overprice
4- You have to pay 60 USD every year to them
5- Good luck getting one on the phone (only one email and they are claiming they are the #1 shipping company). I think they award themselves this title
6- Try WS1, USaddress or nybox or way less than MyUS
Hi Abdullah. We are happy to hear that you had a good experience with Beryl Grace but sad to hear this was not your overall experience. This is not the experience we expect for our members. Please contact us again directly if you would like to discuss your specific concerns so we can help
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Hi Karanbir. Our apologies for the delay in reaching Live Chat. When you have an issue reaching someone right away this usually means the queues are full with other members. We suggest you try again a little later or send us a message instead if you have to wait more than a few minutes. We appreciate your feedback!