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MyUS Reviews Summary
MyUS has a rating of 3.7 stars from 5,285 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 87th among Mail Forwarding sites.
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I would like thanks to Luke, Im sure he is a great asset for ur company. He help me on my case. Myus is a great plate form bring the packages efficiently and safely
Thank you very much for your kind attentionThank you very much for your kind attentionThank you very much for your kind attentionThank you very much for your kind attentionThank you very much for your kind attention
Kamal did a great job on the Support Chat. He really helped me and tried to solve the issue regarding the value declaration.
It was exciting, though i was angry with MyUS.com, Kamal made my day by allaying my fears and doubts thereby giving me reasons and advices on what to do.
Thanks for help today, save time also, cctv verivcation is unkonwen process we have to learn about it in vedio demo
Thanks
This is a great service to use for any expat living outside the States. MyUs has been very efficient with everything. Their website is easy to use, and as far as I can tell no hidden fees or charges. I received constant emails updating my account in regards to info needed, holding charges etc. The customer service I received from Luke gave me the information that I needed in a timely manner. I will definitely recommend this service to friends!
Contacted MyUS for help in correcting an erroneous package value. The very polite and helpful Talal of the Customer Service Team replied quickly to thank me for pointing out the error and to say she had sorted out the problem immediately. Talal's Customer Service met the standard I have come to expect from MyUS Support Staff - routinely Excellent! Thanks! :)
It was a good experience Abo Baker was a good person he helped me and solve the problem in a minutes This is my first time using the live chat I'm happy It is an easy way to contact customer service
Abudarker is a good problem solving and nice to talk with him. Nice experience with myus. Abudarker is a good problem solving and nice to talk with him. Nice experience with myus. Abudarker is a good problem solving and nice to talk with him. Nice experience with myus.
Thanks Abubaker you solved my question straight away. It was fast and nice. I like the chat option, it makes it a lot easier
I have a problem due to a first month i join myus account. I don't know it will charge monthly. Month by month, myus sent me an email to notify me about payment. I think, i don't use this account, so i make a decision to terminate this account. When i find a button to terminate, i don't find, so i choose to live chat with your staff. Abu baker introduce and assist me to help me to terminate my account. Fast action and i don't need to wait for a long time to solve my problem. Thank you abu baker, salute! Thanks again, i will come back to this account if i need. Thanks again! :)
I had unlocked my account by kind staff Ginalyn.
It was very helpful.
Thanks and I was able to log in successfully.
Very professional site and easy to navigate and change options. Customer support (9lovely) answered my question clearly.
The customer officer helped update my values and finished the review on the stop. Great assistance! Customer officer name Abubaker.
Thank you so much Pedde. You have been most helpful with our enquiries. And you made our first experience with MyUS.com an excellent one. Looking forward to your support again in future!
Michael at my US was helpful in resolving an issue with an item I had on hold. He was patient and efficient with assisting me through the process of allocation of an items value that was gifted to me as a promotional give away.
Thank you to Luke for finding my lost parcel which is now on the way to me>...>...
Had to post an update on 2015 review, MYUS have gone dill dramatically, responses are slow and they do not wish to take ownership of any mistake nor willing to take the correct actions yo maintain a long standing customer, so had to call it a day.
Each and every time I have contacted MYUS customer services the response times have been very prompt and professional. The agents have always demonstrated that my requests or feedback has been treated on a personal level. This is one of the reasons why I have been a member for the past 6+ years
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Hi Stephen. We are truly sorry to hear that you feel that way and we would love the opportunity to resolve any situation that you may have experienced with our service. Please contact Customer Service directly so they help address any concerns you may be facing.