MyUSReviews 5,285

Prompt response from angel with the perfect resolution!

I order my vitamins annually from the USA. After the supplier could not anymore forward my consignment to Mozambique directly, Vitacost made me aware of MyUS. I tried it out last year and all went well, even though my order happened during the Christmas season, where it all is hectic. This year I decided to order a bit early, to avoid the rush. I must say that I was received with open arms and a lovely service from Angel. I wish you could teach business people in Mozambique to be kind to their clients. They have a long way to go here. Thank you for your kindness, efficiency, and flexibility.

I was so pleased to receive valuable assistance from Angel for the second time during the very same shipment.

When my vitamins arrived at MyUS from Vitacost, I suddenly received several emails. They contained a number of questions, including telling me that I would need to verify my Fish Oil and my A Vitamins since they may relate to endangered species. I got so confused about these questions, because I merely ordered my annual vitamins. Last year, there was no problem like this.

I replied as good as I could to the emails and then I called upon my Angel to come and help me. She did immediately. Within one day she had sorted it out, and all that was left, was for me to add some values. After having corrected an amount, the matter was settled, and my vitamins were released.

Angel is truly a kind and efficient support person. She has a heart-felt and intelligent manner of giving relevant assistance to people. You are lucky to have her. I really enjoyed her quick follow-up on the matter. I know a great deal about vitamins, but nothing about shipping, so that she sorted out for me.

Thank you for your kind assistance, dear Angel. I will return to My US with my next vitamin order because of you.

My last shipment, I received the wrong tracking number, sent an email to support to let them know, they wrote back and informed that the initial number was incorrect and then they provided me with another tracking number which turned out to be incorrect too. I have noticed that the shipment's invoice was also incorrect, they under charged me, they amended the invoice with the correct amount (about $10 more) but still not received the correct tracking number. Now still wondering where my package is.

I had an issue with my membership, ANGEL from customer service did her best to get things done and she was very cooperative and helpful.

One of the things which make MyUS successful is the good members of their CS.

Thank you Angel & Thank you MyUS.

A

It is becoming more complicated doing business with you as your requirements have become obsessive. I have been with you for years now and have never cheated on any of my prices paid and supplied all invoices when necessary. I feel like I am being interrogated each time I must supply an invoice. When something was free or a gift, I should not have to declare a value as it is unknown to me. What has happened to your policy making this process so confusing and difficult?

Pretty disappointed with the service this time. I t has taken nine days so far and I still don't have my shipment. This is despite the fact that Amazon would have taken the same time to ship the goods to me. For a third of the cost!

I tried to have this conversation with My US but live chat is down and there isn't an email address on the site I could write to. So here was my only option.

Standards seem to have really slipped, My US...

Sometimes we are rewarded for trying something new, sometimes, we are not. This service is the WORST. TLDR: Had to pay storage charges, slow service + my stuff was held up by customs.

Part 1:
So i received some packages, and had questions about it.
Then they claimed they couldn't find my package, and took like a week to find the package.
During which, I had to go on a business trip without access to internet, and did not realize I would incur storage charges.

This opportunistic company then took it upon themselves to charge me a storage fee that came close to a whopping $50 (or more, im not sure), and refused to waive it, even though this problem was partly caused by them. (50% waiver is nothing, guys)

Very disappointed! When the same thing happens for me at other companies, they waive it. And it's not like their shipping is very cheap.

Part 2:
In a separate shipment, i did a routine shipment of supplements for my pet. My item was shipped by FedEx, and was stopped at Customs. I ended up having to describe the ingredients. Again, never happened before when I used their competitors.

Finally, don't like that I can't delete my card.

Realmente gosto, porque o mercado dos E.U. A. tem produtos de origem que encantam muito os clientes. Apenas tenho a lamentar que sempre que eu compro velas de ignicao para o meu carro nunca recebi as quantidades exactas razao pelo que desta vez voltei a comprar mais duas. Gostaria saber porque e que as velas nunca vieram de acordo as quantidades compradas. Se e que as mesmas tem perdido ao longo do percurso entao vos peco que melhoram a qualidade no empacotamento dos mesmos. Obrigado. Cristo