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MyUS Reviews Summary
MyUS has a rating of 3.7 stars from 5,285 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 86th among Mail Forwarding sites.
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I have been using MyUs for many years now without any problem. Good response from their support team.
Best customer service in history (Jessica) *heart*
Just a note to say that Angel helped today by putting a price on an item in my Suite. Several times in the past it has been Dana. I am very happy that they so willingly do this. I usually ask the sellers I deal with to send an invoice, but seems like they either forget or don't bother. I am so pleased with the staff at MyUS who so kindly fill it in then. Thank you.
More then 1 month I am trying to pay one delivery through this company. System of credit card verification is to complicated and dons work with some european bank- they think it is security flop. So I have to pay from account. One pack of goods I am trying to have more than month without success, use another company - we used this because of preference of Cole-Haan, never ever.
Assoc.Prof. Roman Smucler, Prague
Angel in Customer Service has been very helpful resolving an issue where items had been send to the wrong address due to my own mistake. I've used MyUS several times and have always been satisfied.
Ensure you understand all the shipping options (dimension vs weight) when shipping items overseas.
My request was fulfilled quickly and from the first time.
The EXPERIENCE with your services has been expepcional not have anything to complain about the positive.
Keep it up
I received all my packages and I'm happy, I had some doubts but spoke in chat with Teresa and I'm satisfied. She answered all questions. I'm enjoying your work.
Teresa was able to help me with the problem I had.
We have been having problems with having the correct values applied to our packages and we have been upset at the recent hike in the cost of shipping our packages to Australia. Angel has resolved both these issues to our total satisfaction. We no longer feel the need to look for another shipper.
I had an item delivered that on initial review was declined for export but thanks to Marnie's dedication she was able to find the information needed to get it released for export. And it was done in such a timely manner.
In today's world it's refreshing to see such great customer service.
Thank you so much Marnie, you are a credit to MyUS.com!
I am very happy to have interacted with the MyUS team. I think they are a disciplined, serious and reliables. I admire the speed with which they work and the human contact that you establish with their customers. I am simply amazed and grateful. I sincerely recommend to all who wish to purchase in the United States.
Fantastic service... Very Quick delivery to UK. Almost took us by surprise the efficiency with which everything was done!
Teresa is absolutely fantastic. I forgot to press end chat, she actually stood by and waited for me. When I got all the info needed, she guided me step by step to make sure my return process is submitted.
They are fast, guaranteed and they have a very good customer services, they helped me a lot in my business, and i hope they can lower the shipping prices, it would be something amazing
I had a bit of an issue in the beginning but the support team is amazing and sorts the issue out immediately, I spoke with Teresa, she was very helpful and fixed the problem as soon as I spoke to her!
I was about to stop dealing MyUs and this was my last package but when I Talked to Teresa about my recent problem. She was too helpful and Now I will double think about this decision.
Thank you Teresa
Teresa was really very helpful to me, the issue was solved in a short time.
Very professional experts, responding at fast time, and clearly communicate with costumers regarding all the issues which is going wrong way and make you decide and know the exact cindition. Thanks for myus which makes the purchasing more easier and comfort.
Jessica, Thanks for help me, very active person and polite.
My problem solved very quickly, that why i like myus.com, their support is
Very excellant like Jessica.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
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I'm sorry to hear you had this experience, Roman. We are available seven days per week to help you complete this important security step. For assistance, please contact us via email, phone or chat any day of week at our contact page here: http://www.myus.com/en/contact