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MyUS Reviews Summary
MyUS has a rating of 3.7 stars from 5,285 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 86th among Mail Forwarding sites.
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I have found the customer service to be excellent I recently needed some assistance and Angel. And Jeff Lion. We're extremly helpful
Jessica was able to answer my questions.
She was indeed very helpful
I was helped by Jessica on my problem. She did an amazing job! Thank you!
Quick response and definitely help to solve my problem, thanks.
Terrible customer service, there are far better options out there.
I was having trouble with verifying my credit card on file. I clicked the live chat and Jessica was able to help me out. Her responses were prompt and informative. She was more than willing to help me out and was very patient with me while I phoned my bank and sorted my issue out. Very good experience as a first timer to myus.com services.
Thanks Jessica and keep up the good work!
My experience with the Live Chat was great and efficient, especially when the agent becoming Teresa.
Great customer service (Kristen). Answers questions needed to be answered without delay and very helpful answers. And also he/she is ver assertive.
Customer Service - Angel is very helpful in helping to submit a shipment request manually.
Pricing is outrageous and the site not easy to use - it is not properly intuitive.
In my case I had an item, a small meat thermometer, which was going to cost me, depending on the shipping method, at least double the cost of the purchase cost of the item...$60! To post by the cheapest method. This may seem reasonable - however I buy from the US all the time and for example iherb or books can be transported to my home for minimal cost. A large box of product from iherb perhaps $8.
I decided to return to sender and paid $15.99 when delivery to MY US cost $4.99.
Customer Care's response to my plea for a sensible resolution was generic. I will never use this service again.
I overlooked answering in time the verification process and the account was blocked. Getting an available agent was a nightmare, but finally I chatted with Ashton who solved the issue on the spot.
I'm sorry to hear you had trouble reaching a live agent. We are available via Chat seven days per week between 9:00 AM and 5:00 PM EST. If you receive a message that Chat is unavailable during this time, it means our queue is full with other customers. Please keep trying, and you will be able to reach us.
You can also send us a message and receive a reply via email. Just visit our Contact page here: http://www.myus.com/en/contact and click “Need More Help.”
I realy need to say that I thank "Jessica" to help me to let me know how can i use MYUS in the right way in spite of my english languige not good enough
Your customer representative Ashton was very helpful and answered my question efficiently.
I had a doubt about a Paypal order, thought it had been doubled! But I wasn't, and Angel helped me a lot!
Tive uma dúvida quando recebi duas cobranças do Paypal, achei que tinham sido duplicadas. Não foram! Angel, atendente, ajudou muito! Recomendo!
I'm so happy with angel she helped me a lot and answered all of my question she is so nice to me
Being an online shopper for many years, I was confronted with the situation where Amazon was not sending certain goods to my place in the United Arab Emirates. I discovered MyUS during an internet search. Nowadays I ship all my Amazon orders to MyUS address and then have them grouped and send to me at my convenient time. I am also using their concierge service when needed.
Thanks to all at MyUS for your continued improved services
Luv, this company! Great service & follow up. Very easy sit to use. Best of all the fastest postal company out there. I'm not easily impressed but My-US really do their job to higher than normal standards i. E.: I like to amalgamate several packages to minimise international post costs to Australia, My-US do the best job of smallest package for the items with all labels & documents included just a better service, they think about what they do. I can not speak highly enough of this company plus it was a new record to NSW - Australia 4 days
It was not clear that this promotion i received did not apply to MYUS shipping orders, i placed and order to find i did not receive my shipping discount of which i made a complaint about being mislead on the conditions of the promotion, i received my discount as a good will honer by Angel for the over sight by MYUS to my shipping order bill.
I'm glad to hear you were able to resolve your issue. Please keep in mind MyUS shipping offers only apply to express international shipments via DHL, UPS or Federal Express. Be sure to always refer to the offer for any exclusions.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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I'm sorry to hear you had a less than positive experience with MyUS. The best way to maximize your savings on shipping costs is to consolidate your purchases. Our shipping cost per pound decreases as the weight of the shipment increases. Our shipping rates are based on the size and weight of your package, as well as the courier you choose and even your membership type! You can use our Ship Rate Calculator to estimate shipping costs: http://www.myus.com/en/international-shipping-rates/. Please email us at [email protected] with any further questions or concerns.