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MyUS Reviews Summary
MyUS has a rating of 3.7 stars from 5,285 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 86th among Mail Forwarding sites.
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(Macy) she was able to answer all my questions.
She is a really helpful and kind.
Customer service more fascinating allows you more time to resolve the possible problem
A good experience, except 1/6 was broken. It was not protected - just a glass container in a box, and it was not usable.
Live chat with Teresa was very helpful in deciding shipping options.
I am always pleased with the live chat service.
I talked twice with their represivtives and they were very supported, specially (Jessica). Even few times they offered me free services i was not entitled to. Been a customer since 2011 and shipped over 60 times. Never had a single problem with them.
I had some mixed up issues with my package and it was delt with by live chat By Teresa from MyUs in at the best way possible
You give me the procedure of contract termination with your esteemed.
Wow it's great service and better live chat. Thank you Jessica have a great day
Great support experience with MyUS and their representative Jessie. Professional, polite and accurate answers that were helpful and focused on my issue.
This is a rip off compared to other shipping outlets like aeropost i shipped 1.9 ibs for $38.00 to Dominica and shipped exactly the same weight for $12.00
Thanks for taking the time to write a review. I just wanted to let you know the best way to maximize your savings on our EXPRESS shipping costs is to consolidate your purchases. If you are a Premium member you can hold your packages for up to 30 days at no additional cost. Our shipping cost per pound decreases as the weight of the shipment increases. Our shipping rates are based on the size and weight of your package, as well as the courier you choose and even your membership type! You can use our Ship Rate Calculator to estimate shipping costs: http://www.myus.com/en/international-shipping-rates/. Please email us at [email protected] with any further questions or concerns. Thank you for choosing MyUS.com!
MYUS is EXCELLENT and THE ONLY SERVICE OF ITS KIND WORTH BELONGING TOO! They answered my personal emails and went to the effort of repackaging and finding the only courier that was able to send me some very expensive bottles of perfume which I had no idea when I bought them were a fire hazard and difficult to ship to Australia. I HIGHLY RECOMMEND MYUS as no one else was able to do this. I made many enquiries.
MYUS is not the first service of its kind I have been involved with. I belonged to another that was truly incompetent. Never read my emails. Never forwarded packages on time. And I mean NEVER! Clothing items I needed to try on to then return were so long in my suite I just returned at my cost to the merchant. I scanned and sent an invoice required 3 times over the course of 2 months and they still lost it.
IF I HAD NOT DISCOVERED MYUS MY GOODS WOULD HAVE BEEN LOST AND DESTROYED!
I am relieved and grateful I have discovered MYUS and would not trust any other company.
Was getting a little frustrated trying to figure out where a certain package was…it seemed like I was getting the same answer from many different people but no one was actually answering my query as to what was in each package and where the third package had gone. Until Ashton took over my case…not only did I have 100% clarity within one quick email, I was able to rest at ease knowing all of the items had been sent from 6pm.com. So very very impressed as I was getting so frustrated I was going to leave myus.com and I have been a customer for a very long time. Ashton was amazing…I only wish I had staff like this working for me…very happy. Thank you
We sincerely apologize for any frustration. The tracking number of the expected package and other things such as seller name enables us to properly research the location of a package. Thankfully Ashton was able to assist. We are working hard to provide only the best support for all of your needs.
I am greatly honoured to benefit from true pricing and since it has come to stay, I believe it will add more value to my packages shipped from USA to Nigeria. Thank you
Very fast, easy and efficient way of buying from the US.
This was my first time using the service and I had some trouble figuring out how to enter values on an item I didn't pay for (sample). Teresa walked me through it and even helped me upload a merchant invoice which she took care of processing within seconds. I'm very happy with the service I received today!
I had several issues and Jessie spent a lot of time with me to help resolve all of my concerns. Good customer support!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Hello, I'm very sorry to hear your shipment arrived in less than optimum condition. Please contact us at [email protected] so we can follow up with you. We can file a claim if insurance was purchased on the shipment.