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MyUS Reviews Summary
MyUS has a rating of 3.7 stars from 5,285 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 86th among Mail Forwarding sites.
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It was a very good experience when I was assisted from Jessica.
Her professionalism and experience it make me think that i new her for years.
Professionl, Capable, Patient, Respect.
That's what I remember from her..
Well i had alot of questions about so many stuff
So i went to the live chat
She logged and viewed my issues. And gave me all the answers with all the details about it once the chat started. With means shes a professional at her work at a support.
Also she was so fast at answering my questions and helping me so quick in a short time.
Yet she was humble and potile, nice & with a great manners.
And she bare my many questions and answered them all with a friendly smile.
I hope she get better and better
And rise to the top... because she got the talent
Best wishes and Regards for her and all MYUS great team in this wonderfull website
Naif
Kelly helped me track my parcel shipments from MYUS.com when the on-page tracking links failed.
Thanks Kelly!
Jessica helped me to resolve shipment on hold from the first contact
Had a question, was answered by someone who actually appears to speak english as a first language in a non-copy/paste format. 5 stars.
Really helpful Customer Service agent Jessica for useful advice on issues out of MyUS responsibility.
Chat was very friendly and good to solve some problems and questions.
I want to say thank you so much for the help and support what I got especially from "JON"! I am from Germany and I had a problem to get into my account. JON solved the problem very quick and arranged my shipment. Great help and support. Thank you JON.
Cost me more than $200 to send a few books AND it took them almost TWO WEEKS to get here. Utterly disgusting. I use forward2me in the UK they charge half the amount and in takes 4 days to get Australia.If I were you I would save my money and go elsewhere!
I have used MyUS for a while now and they have always delivered my packages on time. Its a great service and I will recommend them to anyone who wants an excellent service at a low price. Thank you all.
I've used other forwarding services before, but MyUS is simply the best one. Site is easy to use. There are lots of options for shipping and other services. Packing is impeccable. As a U.S. expat living overseas, MyUS is a must-have service.
Very cool and easy to use and service processing and delivery of excellent
I've used MyUS for over 10 years and in 3 countries. They are consistent, prompt, communicative and IF there is an issue it has been resolved quickly. Court was my customer service rep for an issue created by the company who sent the goods to MyUS, but Court was able to fix the issue in under 5 min. Well done MyUS, keep up the great work!
I was helped by Jessica and she was very fast and helped even more than I expected, Thanks Jessica you are my hero
I got a prompt & clear response out of the chat services (agent: Kelly)! My friends will have to know how easy & professionally their dream of shopping from the US! Is fulfilled.
Today I've my first experience with your live chat support. I've chat with Devin, he was 5 stars, very friendly, attentive and effecient. My problem was solved very fast. Thank you very much Devin.
The support was great Julie guided me because i lost my items in the Custom clearance they toke it i like the support in this website thank you Julie :)
EVERYBODY MUST ASK FOR DDP WRITTEN ON THE INVOICE!
Ask for the international code DDP Custom duty are lower, but MyUS don't want help!
Now it's really bad!
Goods $70 Custom €30 + shipping costs!
THANKS MYUS TO HELP US!
I'm going to cancel my account!
Mike
Thank you for taking the time to write a review on Sitejabber.
I’m sorry to hear you incurred high duties and taxes on your most recent shipment.
The published MyUS.com shipping rates are for door-to-door delivery. There may be additional import fees or duty for merchandise shipments coming into your country. Duties and taxes can vary based on commodity type and/or total value of your shipment. Please contact your local customs office for more information on duties or import fees.
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Thank you for taking the time to write a review on sitejabber. I’m sorry to hear you are unhappy with MyUS.com. We reviewed your account and noted it cost about $100 USD to send your hard cover books and it took a bit longer because you selected the slowest courier option to Australia. To receive a shipment in 1-4 business days please be sure to select DHL, Federal Express or UPS as your courier choice. Our shipping rates can be determined in advance by using our handy shipping rate calculator available on our website. http://www.myus.com/en/international-shipping-rates/ The best way to maximize your savings on shipping costs is to consolidate your shipments. Our shipping cost per pound decreases as the weight of the shipment increases.