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MyUS has a rating of 3.7 stars from 5,285 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 86th among Mail Forwarding sites.
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Jess was prompt and helpful and it was a matter of hours not days for resolution which is fantastic.
Toto, we're not in America anymore... perhaps they could have more language support?
Also, I dont like how they charge my card after shipping and store my card details.
Not coming back. Totally sticking with blinx. At least they don't store my credit card, and they respond quickly
We regularly receive packages from US vendors who do not accept either foreign credit cards or foreign billing addresses in the USA. Thats were Alison who works at MyUS.com makes it easy. Service is fast and accurate... Thats the way i like it.
Thanks Alison.
Thank you respond and answer queries speed... Alison
So easy to solve my problem, Jennifer is very help full thanks again.
Both Carl and Alison responded, quickly and with great follow up. Packages were located and sent to the correct suite. I was emaed to say they'd been found and got some good advice for future purchases. Outstanding service and thank u once again guys. Will shop again via myUS.com.
With a high standard of communication with staff like Judy, Alison and others small issues are addressed promptly in process of your services,,, keep up the good
Work guys.
Stephen Quelch from Australia.
Alison Was so helpful and fast in interaction. I have been a long customer of MyUs and recommended for many friends. However, it was always difficult to deal with customer service, and I see that you have hired great people now!
My experience with Myus halways been second to none. I especially am grateful for Alison's professionalism and speedy responses.
Great experience with Alison of customer service. Package was on hold and she answered the inquiry and released it within a few hours.
Thanks for support and fulfillment and wish for long lasting pleasure for any one associated with company.
My query has been solved in just a few minutes! Thanks for Ashton
I had an email that warns your back the phone to amazon
TBA*******086
Delivered Aug 20,2015
GT-T9500 Android 4.2 Smartphone 5.0 inch Screen SP6820 1GHz - White
I had a few annoying problems initially, no fault of customer support. I have dealt with a few people in customer support including Angel, Daniela and Kathleen. They have all been great and a real credit to your company. I hope you will organise immediate pay rises and promotions for them!
Package was delayed due to classification Foodstuffs. Now released thanks.
Both Jess and Alison kept me updated with package status. That's what customer service is all about. 10/10
Ever since I became a member I have found that the services I have requested for have been taken carefully and responded promptly to my satisfaction. All the staff I have communicated with are very helpful.
Excellent Service and would wish you every success in your business.
Ashton is very friendly fast customer service thanks again Ashton
Answer: You don't need to guess the weight of the item you want to purchase. The seller of the items should have the weight and with the use of the ship rate calculator, you can estimate the shipping cost without fear. http://www.myus.com/en/international-shipping-rates/.
Answer: We are located in Sarasota, Florida.
Answer: We are based out of Sarasota, Florida and all of our shipments are packed and shipped from our location. We currently do not do pick ups. You can learn more about our service here: https://www.myus.com/how-myus-works/. If you have any further questions feel free to contact us at [email protected] or go to our website to chat with a Live Chat Representative 24/7.
Answer: Micaela, it all depends on the rules in Peru. I'm a MyUS customer and one of the reasons I like their service is because they give me a discount on the shipping cost, each time. There's an option in your shipping settings where you can select 'label as gift', usually customs aren't charged on gift items. Maybe you should try that once. Works for me all the time. I hope someone from MyUS will respond to your question and give you a more satisfying answer. All the best.
Answer: Thank you, Mariam! We are always looking for new ways to help our customers, and we are testing a program that will eliminate dimensional weight from your shipping costs. Please keep an eye on your email for an announcement about this exciting program, as we hope to make it available later this year. Thank you for shipping with us!
Answer: We can receive and ship orders from Banana Republic.
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Thank you for your review. We have emailed you but unfortunately have not heard back. We realize your time is important. We are doing all we can to improve ease of use for our members and additional language support for our web site is something we are currently looking into. Regarding your credit card information, per our Terms & Conditions we disclose that such details are retained to allow for the most efficient and timely processing of your shipments. You can review our policy here: https://www.myus.com/terms-conditions-privacy/