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MyUS Reviews Summary
MyUS has a rating of 3.7 stars from 5,285 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 86th among Mail Forwarding sites.
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It was a really bad experience as my shipment should arrive within 4 days and for a month now and I didn't receive anything I don't know why I don't get updates of my shipment it might be lost or something I won't deal with my us any more
Her way of answering Solved my query in few sentences.
The best company ever and the best customer service
I had to cancel my account, because I am no longer using the Amex Card. However, Jessica assisted me with that.
A big thumbs up for her!
I had chat with Jessica regarding membership benefits and the products which I wanted to get shipped from US. She was very helpful and answered all my queries in detail.
I had a problem regarding my membership and chatted lively with an agent called -Jessica-
She assisted me the best way possible for which i am so glad and highly satisfied
My browser dosent work well with the Myus online system(send shipment request), Jessica helps me get thru the whole process manually with patient.
Excellence assistance on visa card information update
Assisted by Jessica
I got a good response while I had some questions. Thank you Jessica. You are so kindly and patient to answer my questions.
I made a mistake while entering some packages prices but agent Teresa was very helpful to me. She corrected the prices for me, and answered me about some questions I had about shipping.
I am encountering some problem with my parcel and i tried to solve it thru live chat. Customer service Carl has been so helpful, he explained to me the problem and instruct me how to arrange the return label. He has been very patient and knowledgable. Great Staff!
Amazing support by Jessica, i asked her many questions and she help me to solve my problem in less than tow minutes, Thank you
Hello,
I'd like to express my appreciation to Jessica for the excellent and efficient customer service she provided on November 4,2015. Thank you, Jessica!
The best among the rivals with better rate and fantastic support
Especially jessica from the support team is awesome and makes sure our problems gets solved
I chat with Angel from MyUS as I was not able to ship lituim batteries
I was very satisfied with the support I received via Chat
The support was clear and patient to understand what concern
Note that English is not my first language, reason I say patient to understand my need
I could not select all star because MyUs could not ship my items BUT I understand that it´s out of their control.
I was happy to continue running my business with MyUs
Hi. I used the chat service for the first time. Quite cool. Better than playing ping pong email in slow motion. The agent that assisted is Angel - very helpful, professional and fast! ☺
The Australian address wasn't clear for the warehouse staff as they were not familiar with the address format. But I chat with Carl and she fix it.
Angel was so helpful and accurate in quickly resolving my issue.
Very happy!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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We're very sorry to hear your shipment has been delayed. We are waiting to hear back from the courier as to the reason for the delay. A member of our Customer Service team has reached out to you via email.