On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
MyUS Reviews Summary
MyUS has a rating of 3.7 stars from 5,285 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 86th among Mail Forwarding sites.
We monitor reviews for authenticity
Absolutely professional + accurate = most reliable
Thanks for doing ongoing a perfect job during my shipments.
My customer service agent's name was Cindy. She was very helpful, polite and knowledgeable. She sorted out my problem to my satisfaction and also managed to retain me as a customer! Very happy with her service today.
Dear Katie,
Thank you for taking care of my package, I have received the package and it is in a great condition.
Again thank you again and i look forward to receive my second package through you.
Regards,
Ahmed Baflah
First experience with MyUs said it all. Not just conveneince but everything about MyUs is just fantastic. Special thanks to Jess for providing excellent customer service. Happy to be a MyUs customer. Cheers.
Very fast at handling the customer with extra details on solving the problems. 5 star
Kelly is really know how to handle a customer and solve the issue in no time.
I contacted myus asking for help, i cant log into my account, it says access denied, Tyler M tried to help me, i cleared my browser cache but still nothing and promised to get back with more info.
I have tried different browsers but still no access, even on my mobile phone.
Hope il find help soon
It was nice speaking with Mr. Tyler M.
Fast responses, good attitude and subjective information.
Tyler M was very helpfull and answered every single questionnso fast. Thats what i called customer service. Thanks
The support perons her name Jess was very good. She helps me with the issue i have facing.
I chatted with Kelly. Kelly is very helpful in giving the information and detail. So it help me better understanding.
I was not sure about how to ship all of my single items together in one time
They held my package as hostage, passed the cvv2 check, sent documentations everything they required i did, but in the end, they took about 25$ from my credit card and closed my account and took the package for them which is an Iphone 6s
I signed up for MyUS and took some precautions since there was so many bad reviews. What can I say? The reviews were all right. There is nothing good about this service. I think the only people that enjoy this service are those with a lot of money to throw away because that's exactly what this company does. It empties your wallet and doesn't give one duck about you.
I signed up with the intention of having my parcel picked up by my driver but guess what? They don't consolidate your package if they don't fulfill the international shipping. I had to to cancel my pickup and was forced to pay their expensive rates and ship to another freight forwarder.
You don't even know how much you are getting charged to get your package shipped until they pluck money out of your credit card. They also charged me for my item pickup before it was picked up! What a greedy $#*! company. They couldn't refund it either and left it in my account until I used it up.
Another problem is their customer service. They all say the same little bull$#*! script and they don't compromise or try to help you. They just want to make sure they get paid.
Want to know the scariest part? You can't remove your credit card or Paypal after you add it to your account. You can't even cancel your account from their account page unless you call or email them.
I understand this is a precaution but other companies like Shipito allow you to recharge your account and add money to spend instead of keeping your card so they can charge whenever they feel like.
In summary, if you're on the edge and deciding on a freight forwarder, STAY AWAY FROM MYUS. They are crooks and just want MONEY.
Go try Shipito or Global Shopaholics. They have actual people that answer the phone immediately and care about your packages.
Thank you for your review Vlad and I am very sorry to hear that you were not happy with our services. I do apologize that we were not able to offer you the consolidation services that you were wanting, as these services are reserved for shipments that we are sending out, not shipments that are just being picked up and shipped by another company and I am sorry if this was no more clear upon signup.
Our shipping rates are based on the weight, carrier chosen, and country that they are being shipped to and can always be estimated ahead of time on our website. It is important to also note all of our shipments are sent with express couriers with tracking and you can maximize your savings so you will always receive your shipments as fast as possible as compared to other slower shipping time frames that may be available from other carriers. Our shipping cost per pound decreases as the weight of the shipment increases as well.
We do offer wire transfers from your bank as a payment method on your account and so you do have the option to send us funds that we can keep on file as a credit to be used towards your shipments. This way you would not have to use a credit card or PayPal if you were not wanting to.
I do apologize for any inconvenience that you may have experienced, and please email us if you would like to discuss any of this further for the possible future.
Hello
Damaged another shipment of the damage has not been compensated
Yes shipment No. *******520 damaged
We break the shipment did not provide compensation
It did not provide compensation for damages caused by shipping and insurance paid
It did not provide compensation for damages caused by shipping and insurance paid and the number of Air Waybill is *******520
I am sorry to see that you have received your shipment in this condition. We do not wish for our members to experience this. I see that your shipment is insured and one our representatives emailed you. You will just need to continue to work with them so that we can continue to properly resolve this for you. All we will need is for your cooperation.
Hi Team,
Thank you sooooo much for this professional service. I am really amazed on how quick I got the package from US to UAE within 3 days. I really appreciate the effort and the real committment to the given delivery date.
I though I will not get it before my wife come back from Lebanon. Special thanks for Sade gor his kind note on the card inside the box.
Everything was amazing specially the mobile app as well as the website that you can feel from what myus looks like.
Love you guys, definitely i will always use myus for all my shipments
Kind regards
I have used MyUS three times and you have been excellent in handling, packaging and shipping. I am really amazed at the great work you have been doing.
Thanks you.
I had a package shipped to a wrong address in the USA and it was supposed to be shipped to my MyUS account. Tyler M helped me by contacting the shipping company and getting it returned to the sender. I could not get help from sender or the shipping company but he helped me without any objections and without having any responsibility to do so.
As I mentioned in few previous reviews, the service being offered by MYUS team is excellent and sometimes exceeds expectations. I would like to personally thank Ms. Angel for her cooperation and spontaneous action on all issues related to my account and wish her as well as the entire MYUS team the best.
Best regards,
Saad
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Mail Forwarding Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account
I am sorry for any issues that you may have had with your packages and your account I see that you have previously spoken with a Member Service Representative about this matter but if you still would like to discuss things further, please email us at [email protected] as we would be happy to help.