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MyUS has a rating of 3.7 stars from 5,285 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 87th among Mail Forwarding sites.
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Been using myus for over 5 years now. Their shipping speed and customer services(Christiana A) are second to none. Great shipping prices too ( they constantly add new shipping options to meet our needs). Thanks for everything!
This was the first time ever I shipped my parcel from MYUS.com and trust me I was not disappointed. The service has been excellent and the customer service has been prompt. My Parcel was stuck in Customs duty in India but MyUS.com helped me resolve the matter. I really appreciate the service of Ryan and Fresha. Thanks for all the help.
Regards,
Abhijit
Amor been nice and when he answered all my question im happy with your chat system and agents
He expanded to me with details that was enough for me questions
This is my first experience with this good site and thank the support section for quick help.
Thank Christian A. From MyUS.com for your support.
Regards
Binadm
Good support with polite.
The problem was not solved, but I appreciate it with courteous correspondence
I had two issues today and Amor attended to both professionally and promptly. I was happy with the customer service I received today by Amor!
Thank you!
AboBaker was really supported and he draw a smile on my face.so thanks bro, also my issue was anger me so he handled me with professional way
Service agent Abubaker was more than helpful is providing a solution to my problem as well as providing insight on how to avoid them in the future to make my experience with myus even a better one.
He made me believe again in the quality of services that myus provides although I started to be skeptical as a bad experience with other agents.
Thanks Abubaker...
I was in trouble, but Christian A. Responded kindly, the problem was solved. I will use chat if I am in trouble.
I had an account in MYUS before, and an address fix charge was added, while I cancelled my account. I registered for a new account a few days ago, I communicated with support team, ( Lovely), kindly waived the fee.
Thank you all for your help, I new it is worth it to get another account,
I love using MyUS they have an Awesome shipping rates and an excellent customer support. Christian from MyUS helped to solve 24 h ticket in less than 10 min. I'll will always use MyUS as a preferred shopping partner from the US.
It is my first occasion in locker, I was served excellent, I had doubts with my package reception, thanks to Louther! For helping me
It was fast and helpful. I was stuck in verifying my value.
But Louther help me do that fast and easy
I would like to thank him for that
Thank you myUs team for all. Your service are the best.
Louther is one your main player, very good job!
They take forever to do simple tasks others do in a few hours and then they charge you for every small task they do
Hi Torfi. We are sad to see that you were not happy with the service that we offer. We would love the opportunity to help resolve any issue you may be facing with our service. Please contact us directly to let us know how we can make your experience better https://www.myus.com/about/contact/
Great - knowledgeable agent (Colleen Anne C.)
Responded to my query immediately and gave advice to enable me to use MyUS website
I had an issue where Luke was in great help to me. Prompt communication and precise results, thanks a lot!
On the other side, i have to mention the hidden charges is an irritation for everyone, i think this should be addressed properly.
Thanks;
Hi Mohammad. We are happy to hear that our Customer Service team was able to promptly resolve your issue. Our apologies for any misunderstanding regarding any charges you experienced that you were not expecting. We do make every effort to be very transparent with any charges you may face with your shipments. Please contact us directly if we can help clarify any charge you received to help avoid any future misunderstandings.
Mr. Pedde Jeff D. Was very fast, reliable, convenient, and gave me all the answers I was looking for :) I really appreciate the time and efforts of him and I really look forward to work with this company
Answer: You don't need to guess the weight of the item you want to purchase. The seller of the items should have the weight and with the use of the ship rate calculator, you can estimate the shipping cost without fear. http://www.myus.com/en/international-shipping-rates/.
Answer: We are located in Sarasota, Florida.
Answer: We are based out of Sarasota, Florida and all of our shipments are packed and shipped from our location. We currently do not do pick ups. You can learn more about our service here: https://www.myus.com/how-myus-works/. If you have any further questions feel free to contact us at [email protected] or go to our website to chat with a Live Chat Representative 24/7.
Answer: Micaela, it all depends on the rules in Peru. I'm a MyUS customer and one of the reasons I like their service is because they give me a discount on the shipping cost, each time. There's an option in your shipping settings where you can select 'label as gift', usually customs aren't charged on gift items. Maybe you should try that once. Works for me all the time. I hope someone from MyUS will respond to your question and give you a more satisfying answer. All the best.
Answer: Thank you, Mariam! We are always looking for new ways to help our customers, and we are testing a program that will eliminate dimensional weight from your shipping costs. Please keep an eye on your email for an announcement about this exciting program, as we hope to make it available later this year. Thank you for shipping with us!
Answer: We can receive and ship orders from Banana Republic.
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Hi Sho. We are glad to hear that you were happy with the service you received. We would like to be sure that your issue is resolved. Please contact us so we can help fully resolve your issue. https://www.myus.com/about/contact/