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MyUS Reviews Summary
MyUS has a rating of 3.7 stars from 5,285 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 86th among Mail Forwarding sites.
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Amor was helpful, thanks Amor, i like the service and really its good price for shipping, love my us, and I recomended to all my family
I have been shipping packages for 3 years now with My US. Great packing, fast shipping, low rates and wonderful costumer service through live chat.
Abubaker was very helpful in my recent chat with My US. I'd like to thank him for all his time and support. I really appreciate everything done for me so far.
Keep up the good work guys. THUMPS UP...
Fast uncomplicated! Well done!
I need help to change a wrong value.
And he helped me very fast and easy!
Peddie has done Amazing job but helping in answering my query.
Good luck and keep up the Good job...
Pedde Jeff D. Was very very cooperative and helpful he fix all my problems, I really thank MYUS.com to have this services, such service I only find in amazon and now your site.
I had an issue with one of the invoices and the agent Amor were very helpful and solved my problem.
He handled the matter very professionally and solve the issue without any frustrations.
I couldn't be more happy with Adjusting Amounts of the Packages as i accidentally typed in wrong! Amor From MyUs Live chat was the best to help and within seconds the amount was updated.
Great experience, knowledgable staff. I got my inquiry answered. Satisfied. Great experience, knowledgable staff. I got my inquiry answered. Satisfied.
The support and info given by Lovely was really helpful and assuring. Answered the questions thoroughly and explained the details.
It takes forever to connect to their agents and their agents are incredibly slow in responding.
Inaccurate package information being updated on packages, I pointed it out clearly based on the Amazon shopping page, the weight was updated as 114 lbs whereas it was 74 lbs clearly mentioned on Amazon as shipping weight. I can understand a couple of pounds plus/minus, but a whooping 40 lbs is too much.
Also, before shipping a TV to them, I asked their customer care agent if it would be fine to ship it to Japan, and they assured me it would be fine and now they claim that they need to pass it through some sort of Magnetic Review Process, as the TV contains a magnet. If there was such a process, why isn't there any thing mentioned on FAQs.
Even if a percent chance exists that its rejected during this process, I might me looking at a potential loss of a lot of money.
I had a query on the packages that were delivered to my suite that didn't reflect, so I used the Online Chat service. I contacted the service from South Africa at 09:38AM, meaning a 6 hour time difference with Sarasota, being 03:34AM. I didn't expect an answer, given the business hours message that appeared, so I was about to disconnect, but then I got connected to Abubaker, and he was excellent! Really good explanations, professional, polite, 'personal' in that it wasn't one of those typical "pre-scripted", "fit-this-question-into-a-standard-type-answer" exchange. He was really helpful, investigating my particular details and answering my specific questions. Thanks Abubaker, you turned my initial dissatisfaction into a positive encounter, and I look forward to further positives when it gets to shipping and delivering the items to me. Much appreciated.
Its cheap shipping if ur package has big dimention and customer support so helpful specially "Fresha"
I'm poor at English.
But this operator was so kind.
Thanks to that, my problem was cleared!
He spent long time to solve my problem.
Colleen Anne C was very pleasant to deal with. She was very knowledgeable, well informed and helpful.
Used MyUS for first time and I received my shipment 5 days earlier. Packing was in great condition.
I opted for the annual membership but was charged for both monthly and annual:(
On live chat, got great response from agent 'Fresha' and she resolved everything within minutes.
Great service from MyUS overall. Highly Recommended.
Keep the good work guys!
They are really helpful and professional in their work.
Thanks to you all.
Thank you so much. Fresha.
Quick response from Talal, fixed the issue promptly. This is why myUS is the best in this business..
I taped with Mr. Lovely and once again he was amazing.
Good explanation, he has the perfect skills to deal and lead a team.
Attempted answers, proactivity competency. He is a full completed technician. One of the best that I talked about my Us problems.
And all issues were solved in good manner and time.
Thanks for Mr. Lovely to keep helping the costumes.
MB
Pedde Jeff D., MyUs assistant was very kind and helpul. He was able to solve quickly a return item issue.
Lovely helped me, it was all fast, the problem was solved, congratulations for the service.
It could improve on being faster in assigning a representative by live chat
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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