MyUSReviews 5,285

I had a package arrive and was prompted to enter package value but for some reason it stated a quantity of 2 But I had a single invoice and when I entered it doubled the value per 2 packages. Using the help prompt I recieved help from Kamal first, but the chat was somehow disconnected. Then I managed to get Amor on the chat and uploaded the invoice. Amor sorted the package value immediately for me and I'm now waiting for the shipment. Great customer service.

I received a package damaged and it was also harmful to handlers. Was given options to have to sent to me in present condition or return to sender or destroyed. I opted for the first but when I spoke with live chat I received didn't options I can make which I didn't like as I wanted to package regardless of the damage. I waiting a day to have my query looked at and Luke was the one who assisted me I explained my request once to him and we looked at the issue with the compliance team. This ended favourably as it was possible to forward the package to me after making sure he package was secure enough to be shipped.

Thank you to Luke and the compliance team... also thank you to the person on the live chat with me (Darwin) who escalated my request when he noted he was unable to give me a satisfactory result.

I appreciate the work of the while team. And it shows what a little patience on both ends can achieve.

Om I bagged MYUS recently now 6 months later after haviong tried two competitors I am back with MYUS and in balance I have to say MYUS as there service stands today well out performs the others for several reasones.
1/They actually take phone calls simple an obvious but some of the competitords dont!
2/There support by chat or email gets things done! The competitors always ask you to raise a ticket and I have never had them do ANYTHING about the problem on the ticket.
3/MYUS is comparable costs cheaper if you send light stuff more expensive if you send heavy stuff.
Overall MYUS is more proffessionbal and helpful than their competitors howvere this whole industry could do with a shakeup.

What could MYUS do better
1/Offer more hours for their support/chat/telephone service
2/Ensure obvious peak demand periods are better catered for i. E after a holiday they have to process a bunch more parcels they dont cater for this very well so if your pracel is one of those that arrived during the holiday it will take a lot longer than normal to get processed ( but no different with anyone else)
3/I sends a lot of heavy car parts that are small the fact MYUS only charges by weight and not by industry accepted item cubing based on size and weight I get slugged with freight costs.
4/ Having more than one shipping location is really helpful and if they had one in California would reduce shipment costs to Australia especially when you can often get goods shipped to there for free. One of the opposition companies had multiple shipping locations but their overall service was to bad to make this a benefit.