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MyUS has a rating of 3.7 stars from 5,285 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 86th among Mail Forwarding sites.
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It is my first time for this kind of services, so I had many questions and fortunately Pedde Jeff was there.
I am very pleased with your services, so far I have been well taken care of, as was the case today when I spoke with Mr. Pedde Jeff D.
I hope you keep on doing your nice job
I talked with your assistant very well. I think that was fine. I will contact you soon for more information. Please i need your feedback soon as possible. Thanks
Very slow system. Unusual for a chat. Contact was Amor. Friendly and professional, thorough. Thank you!
Simple and easy. Was very quick to solve my issue. A+
There's not much else needed to say imo so I'm just typing this to fill up this ridiculous 100 character requirement
It was an amazing and exciting experience that i had with Kamal.
The guys helped a lot to solve an issue with my order request.
Thank you so much Kamal.
It is the best service and information, very fast, reliable and many thank to Agent Lovely for the assistance.
Regards,
Halima
Kamal was very easy to deal with. Very happy by the experience. Hoping for more business transactions with you guys in the future. With MyUs, it has made my online business hassle free and reachable.
Thanks alpot Fresha for your constant and prmpt support as I used to get from your side...
Walid Nouh
Lovely provided outstanding assistance to quickly resolve an issue with the verification of my new credit card. Fast, friendly, and effective.
Many thanks!
Beryl Grace is a great person
Who helped me to get my package when I mistake entries of the correct address
So far so good on the Amazon deliveries.:)
My only concern now is the value of the "Anker USB Data hub" (Described oddly as "Control And Adaptor Units For Automatic Data Processing Machines And Units Thereof" in your website's package details) as I mistakenly put the value of $109.98 instead of its true value of $9.99. The USB item has been overvalued by $99.99
I authorized the inspection of the good to make sure the value has been check thoroughly, but it was cancelled by Miss Anne C Colleen. When I checked the item again in your site's package details, it is still valued at $109.98 instead of $9.99 as it should in the first place
I request that this issue has to be rectified soon as there may be (I'm only theorizing here) a remote chance that it may not go down well with customs.
Hi Tim. Our apologies for the confusion. We would be more than happy to help you update this but we would need the invoice rather than a package inspection. A member of Customer Service will be reaching out to you soon to request the needful.
Nice one. Agent Pedde Jeff D. Was explicit and patient. My question was answered and a link for a further assistance was sent to me immediately.
I really appreciated the great job done by the team. I received a good support from the team for example Colleen Anne C. Thanks for all your support when I was facing issues with some packages.
It was very helpful christian a. Was very good only the wait time for an agent was extremely long. I needed to extend the deadline and they were able to do that
Good customer service but a little long wait time. Louther was great at answering questions and showing me how to setup shipping options.
Answer: You don't need to guess the weight of the item you want to purchase. The seller of the items should have the weight and with the use of the ship rate calculator, you can estimate the shipping cost without fear. http://www.myus.com/en/international-shipping-rates/.
Answer: We are located in Sarasota, Florida.
Answer: We are based out of Sarasota, Florida and all of our shipments are packed and shipped from our location. We currently do not do pick ups. You can learn more about our service here: https://www.myus.com/how-myus-works/. If you have any further questions feel free to contact us at [email protected] or go to our website to chat with a Live Chat Representative 24/7.
Answer: Micaela, it all depends on the rules in Peru. I'm a MyUS customer and one of the reasons I like their service is because they give me a discount on the shipping cost, each time. There's an option in your shipping settings where you can select 'label as gift', usually customs aren't charged on gift items. Maybe you should try that once. Works for me all the time. I hope someone from MyUS will respond to your question and give you a more satisfying answer. All the best.
Answer: Thank you, Mariam! We are always looking for new ways to help our customers, and we are testing a program that will eliminate dimensional weight from your shipping costs. Please keep an eye on your email for an announcement about this exciting program, as we hope to make it available later this year. Thank you for shipping with us!
Answer: We can receive and ship orders from Banana Republic.
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Hi Indra. We are sorry to hear that you had an issue with chat. Please contact us directly if you would like to discuss this issue further so we can help