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MyUS Reviews Summary
MyUS has a rating of 3.7 stars from 5,285 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 86th among Mail Forwarding sites.
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Pedde Jeff D. Was extraordinary and helped me a lot. Give that person a wageraise! He helped me for almost an our straight and kept up the same pace helping me with everything. I'd hire that person for my company!
I had a simple question I couldn't find an answer for on the FAQ. It had to do if private individuals can send a package to my address with MyUS and to my delight that's possible. Abubaker had to juggle several customers on chat at the same time but answered in a short time and was very friendly. Good job guys.
The rep himself (Pedde Jeff D.) was very helpful.
Unfortunately, it took a long time to get in contact. Most of the time the chat wasn't available (even though it says it should be 24/7). Once, it said it was connecting me, and after ~10 minutes of waiting, it just kicked me off saying no one was available. Finally, after trying again and waiting ~30 minutes, I was connected.
I received multiple emails from MYUS. I got both confused and worried because it said i cannot ship perfumes and the package is being prepared to ship. No one wants to pay for and receive an empty package. Louther assured me that I will receive all items I ordered online and it is being prepared to be shipped to me. I feel much better now.
Thank you Kamal was very helpful and answered all my questions. I am hoping that MyUS will assist me by receiving my orders on time.
I would like to thank Kamal for his help changing the value per unit for custom because I made mistake inserting the correct value. I sent him order confirmation and he fix the value per unit for me. Top nice work, thanks.
Amor sorted out my issue of missing package and even was so kind as to waive the incorrect address fee taking into account the reason this error has occured. Very grateful, excellent customer service as always,
Amor tried to solve my problem immediately, he did an amazing job. I really love their quick response.
Good one! Good support from Amor!
He made my buy premium! What good sales man! I wish i can talk to him again!...
Very good and very respectful person im happy after conversation. Gave me a good information what I needed
Beryl Grace was very helpful and provided the required support in the proper time. Really appreciate myus support service
Had an issue where a supplier forget to send an item in a previous shipment, and as a result had to re-declare the item values on the missing parts' shipment.
Abubaker assisted me to figure out exactly how to go about doing that and I really appreciate his help.
Abu Baker was very good service, and helpful. Helped solved my issue. A real asset to MYUS and overall service has been most excellent. Really happy in using MYUS services.
Ive emailed some inquiries about previous payments and Luke responded them very fast and two opportunities.
Swift and responsive. A+++ for Jeff D Pedde. Took ownership and action straight away with my issue regarding invoice evidencing.
Pedde Jeff D. Help me today for the inquiry I have with my 2 batery on hold in my accound. Thanks a lot
I had a very helpful exchange with Pedde Jeff D. He provided me with enough information, on the delivery.
I use MyUS for a long time and I have nothing to complain. Thats a very good service and i had a Very good Helper today with Kamal. He answer all my questions.
Making my orders with MYUS has been the worst decision I've ever made. I recommend everybody who is thinking of using their service to read my reviews before making decisions. I hate myself soooo much for trusting the company in the first place.
1)They will not ship many products which are not specified on MYUS site. Once those products are delivered at MYUS, you are STUCK with them.
2)They charge $7 for returning each package they received and they ONLY SHIP to an APPROVED US address. An Approved US address means they WILL NOT ship your packages to any other domestic logistics companies.
Check the case of *******, they don't want to bring business to their competitors and give me an excuse saying that shipping export restricted products to their competitors would be seen as to bypass the export laws. EXCUSE ME? Did I EVER say I will be exporting my packages? In fact, I've stated clearly that I am requesting another logistics company who offers a competitive rate to either return my packages or to offer free local pickups in Portland.
MYUS is not in any position to judge my business with another logistic company and presume to know that I would be exporting my packages as a fact.
3)One of their customer representative, Benjamin, offers unbelievable terrible service. He refused to clarify which regulations I am subject to for shipping my packages domestically and warned me that they would remove my packages from my account if I didn't agree with either using their service to return or shipping to an approved address in ONLY FOUR DAYS.
I am telling him that I've written an email to US Customs and Border Protection to check if my request bypasses the export law and beg MYUS to hold my packages till I get a response. Benjamin completely ignored my request and didnt connect me with any supervisor, but with a cold reply saying the deadline has passed. What a wonderful person he is!
Benjamin gave me very hard time, which has totally ruined my shopping experience. I will share my experience anywhere I could, not only in the US and but also on the Chinese largest overseas shopping platform to keep other people away from stress and hassle.
Hi Esther. We are very sorry to hear that you are unhappy with the service that you received and we apologize for any confusion regarding what the issue is. We are responsible for following all US Export regulations including those put in place by the US Fish and Wildlife service and Department of Transportation. We do offer details on commonly prohibited items like yours on our site in several areas including here https://www.myus.com/benefits/shipping/customs-help/restrictions/ and here https://www.myus.com/faq/#/faq/problem-merchandise/Why-are-certain-types-of-animal-fur-or-wildlife-pr and here https://www.myus.com/faq/#/faq/problem-merchandise/Do-you-charge-a-fee-for-handling-dangerous-goods-o. Regrettably, part of the applicable regulations are that we are unable to send items prohibited for export to another export company. We will gladly assist you with returning these to the sender though. Please continue to work with us directly so we can help resolve this for you.
I got great help from Myus especially from Darwin who was introducing the correct assist, it is the first time with Myus and sure will not the last time because I can depends on them to facilitate my work in right time.
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Hi Louis. Thank for the review and the feedback regarding Chat. Occasionally, our Queues will get full when we are busy helping other members. We suggest that you attempt to connect in Chat but go ahead and send us a message if you are not connected within 4 minutes. You may also try back a little later to get through faster. We will be sure to share your experience with management as we are always looking for ways to improve our service.