MyTripReviews 2,987

Booked two tickets with them. Flights were cancelled by the airline. Airline confirmed that I'm eligible for the full refund but myTrip isn't returning my money back. They either not answering at all or keep telling me (after two hours on hold) the same sentence over and over again for more than a year already. They are lying and keeping money. Dont ever use them!

Got my flight canceled couple of months ago and got an email from them that I can choose between a voucher for a re-book or a full refund.

I asked them for a refund and havn't heard from them yet. Trying to call them, send emails but no one answers.
After reading the reviews on them online I understood that I'm not the only one who lost his money.
Please do yourself a favour and just pay an extra dollar to book with any one but them.

Worst company ever! Get you to sign up for services which dont exist and then refuse to reimburse you. Plus I never waited less than 2 hours to speak to a clueless customer service agent.

Somebody needs to sue them. You will not get a refund and you will not get to go on your trip they will cancel last second and then charge you to ask for a refund, which you will not get either.

Scammers! Stay away. They take your money and then don't want to know. Waited half an hour to get through to them after my flight had been cancelled by the airline. They are going to charge me €30 to request a refund from the airline. I asked them if they could rebook but they said I had to liaise directly with the airline. I called the airline but as they have put their own contact details in the booking I can't even make amendments directly with the airline. So I now have to call MyTrip again. Absolutely shambolic, save your sanity, stay away from these cowboys!

ABSOLUTELY DISGUSTING.
My flight was cancelled due to COVID and it was fully refunded from the airline, but the money went to MyTrip's account, as it was booked through them. I waited the 14 business days and it never came through so I called, took me four tries before I was finally connected with someone who could help. They then said they hadn't processed the refund from their account to mine because I hadn't contacted them to tell them whether I wanted the refund or not.
I then advised them that of course I wanted the refund, the airline had advised both of us that the refund was happening.
They said okay, they'll put it through, but it will take 7-10 business days and their "handling fee" is $55!
Stay away from this useless company. They're robbers who couldn't care less about doing the right thing and they make it as hard as possible to get what you need done.
Disgusting customer service.

Whatever amount of money you might think you'll be saving using their garbage service, I promise you it's not worth it. Your sanity & time are worth so much more.

Worse agency ever! They are thieves and scammers, tried to contact them with 20 emails and 10 calls but nothing! Shame on you

Travelled to over 50 countries. Dealt with all sorts of travel agencies and 3rd party websites. This is by far the worst place to get your tickets. RUN! There only concerned with keeping your money at all cost. Will spend the rest of my life bad mouthing this company and anybody associated with them. GO TO HELL MYTRIP!

A totally disingenuous company.

We are not allowed to travel to our intended destination as the UK are on the red list for travel and we are not citizens of that country. Having booked a flexible ticket for exactly these reasons, mytrip.com now flat out refuse to help with that rebooking. How are you allowed to sell a rebookable ticket that claims no hassle re-booking when you refuse to help. Will someone please get in touch in order that we can arrange these flights.

This site will do anything to not help you even through emergency time. They put you on hold for over an hour only to drop the line after that. Stay away from this company as there is much better and trustable travel sites.

On Jul 6,2021 I bought a flight Manaus - Sao Paulo - Frankfurt for Jul 10,2021.
At airport Manaus I couldn't embark as my flight was not in LATAM system.
I contacted MyTrip with reply after 2 weeks, stating I have to contact the airline.
The airline stated that there was no flight reservation for me.

I booked a flight with British airways which they cancelled. British airways advised me to contact Mytrip for refund. They don't have a customer service line as the number for their contact centre will never be answered. That means you loose your money once you purchased something from us. They are intentionally set up to NOT answer customer help request, so they keep your money. DO NOT USE MYTRIP. Skyscanner must block these scammers!

Mytrip is the worse what I have encountered in my life. My original booked flight got cancelled and Mytrip rebooked me on the flight which cannot happen. They have put me on the flight where my connection is not possible. Overall, they have re-issued me such a flight, which obviously not going to happen. It is only when I rang them and said they have made a mistake on re-issuing me the ticket and that they have to put me on a flight with a good connection, they certainly said of course we are going to help you but first you have to pay us another €30 as an Assistance Fee. I am sorry but this is your mistake that you put me on the flight which cannot happen, please fix your own mistake, why should I pay any extra money because of your unprofessionalism or blindness? In return, I thought I am speaking to robot which constantly repeated me to pay €30 for the gaffe that they have created themselves. This is insane! I can't believe such agents still exist. I will never EVER use them again in my life...

Horrible customer service. Would not recommend to anyone.
Have called multiple times, been on hold for hours each time. Call always gets dropped and no one calls back. The second time I called, person said they couldn't rebook my flight time because airline website was down. I was promised a call back and/or email and have not received either. I paid additional money for flexible flight so that no one helps me rebook. I asked for a phone number to file complaint and was told there was only an email, which I confirmed twice. After emailing, I received a "Address Not Found

Absolutely terrible service. Waiting on the line for more than one hour to be picked up. Customer service agents were not helpful at all and it looks like they are not trained to do their job well. They don't know what to do and always give you unhelpful advice to get rid of the call. Later on you realise nothing has happened and you will have to call again. I would never book through them again and would strongly advice to not to use their services. Not trustworthy at all.

I'm currently on the phone and have been for 2 hrs now trying to get hold of My trip company. Every time I try to call, I will spend at least 1.30 hrs waitinng on the line! This is outrageous and beyond disrespectful to customers!
I'm trying to add checked baggage to my booking and their website won't let me. Airlines will not let me either because they told me I have to do with this company since I made the mistake to use their services to book my flight.

I cannot believe the amount of time I spent on the phone trying to speak to someone from this service!
Worst company ever!

If I could give a minus score I would
This company has caused me so much stress both before my holiday even started and after, due to a computer problem I booked 4 flights for both my partner and myself to the same place, same time, same flight,
I sent numerus emails and made numerus calls which went unanswered for weeks before I was due to fly I was unable to cancel 2 of the 4 tickets and resolved myself that I would not get anywhere with this error,
When the time come to fly home I tried to obtain my boarding passes but each time was informed my boarding passes where pending, it was not till the morning of the proposed flight I was told to check in with the airline desk, I checked in two hours before the advertised departure time only to find that the flight had been brought forward and I had missed the flight! The airline was unable to help as we had not booked directly with them and I needed to contact the ticket agency, the end results was to get home I had to book two new flights with another airline to a different airport in the UK and take a coach journey back home to London putting me out of pocket and causing a lot of stress,... they maybe cheap but be warned they will not be there for you when you need help read the other reviews to get an idea of them

These heartless people are scamsters who thrive off innocent and hardworking people. I can't believe they have been operating for years with impunity, not a single positive response about my trip. Hope they will get what they deserve for ripping people off.