Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of MyTrip

MyTrip

3.2

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Mytrip.com is an online travel agency, where you can book flight tickets, find hotel and rent a car all over the world. Moreover you can find useful information about flights, airlines and most popular destinations in Europe!


mytrip.com
Founded in 2007
Sugar Land, TX, United States
+260
See all photos
How would you rate MyTrip?
grey stargrey stargrey stargrey stargrey star

MyTrip Reviews Summary

The company has garnered a mixed reputation among customers, with positive feedback highlighting its affordability, ease of use, and efficient booking process. Many users appreciate the clear information provided about ticket inclusions and the ability to compare prices. However, significant concerns have been raised regarding hidden fees, unexpected price increases during the booking process, and inadequate customer support. Issues with flight changes, refunds, and ineffective communication have also contributed to dissatisfaction. Overall, while the company offers competitive pricing, its customer service approach appears to require improvement to enhance user experience and trust.

This summary is generated by AI, based on text from customer reviews

service
784
value
747
shipping
521
returns
648
quality
701
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

Illinois
2 reviews
0 helpful votes
Follow James G.
Unfollow James G.
Share Review
Report Review

Straight forward and quick
June 17, 2024

It was very simple from start to end and not confusing or complicated.

Date of experience: June 7, 2024
California
1 review
0 helpful votes
Follow Ruth Q.
Unfollow Ruth Q.
Share Review
Report Review

So far so good, is not my first time using Mytrip and I'm happy

Date of experience: June 7, 2024
Ireland
1 review
0 helpful votes
Follow Kathryn D.
Unfollow Kathryn D.
Share Review
Report Review

SCAM ALERT
June 17, 2024

This website is a scam. I paid €13 for fast track, which didn't work. They proceeded to deduct €79 from my bank account, causing my bank to flag the transaction as fraudulent. They will not issue me with a refund. I have reported them to authorities for fraud, everyone should do the same! Frauds and Scam artists!

MyTrip attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 7, 2024
Missouri
1 review
0 helpful votes
Follow Bill S.
Unfollow Bill S.
Share Review
Report Review

I reserved a flight for June 26 and the tickets I just received were switched to July 1. This is a disaaster

Date of experience: June 7, 2024
District of Columbia
1 review
0 helpful votes
Follow Matthew K.
Unfollow Matthew K.
Share Review
Report Review

User friendly booking
June 16, 2024

User friendly booking. I had not even heard of mytrip before.

Date of experience: June 6, 2024
Turkiye
1 review
0 helpful votes
Follow Mushfig Z.
Unfollow Mushfig Z.
Share Review
Report Review

Very simple and easy to book, very good prices, easy navigation.

Date of experience: June 5, 2024
California
1 review
0 helpful votes
Follow Julie X.
Unfollow Julie X.
Share Review
Report Review

Great prices..
June 16, 2024

Great prices. Very easy to figure out… Thank you so much you made it a pleasure

Date of experience: June 5, 2024
Brazil
1 review
0 helpful votes
Follow Gustavo E.
Unfollow Gustavo E.
Share Review
Report Review

I cannot add the trip into my Latam (airline) App because the number/code sent by email is not matching.

MyTrip attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 4, 2024
France
1 review
0 helpful votes
Follow Thomas H.
Unfollow Thomas H.
Share Review
Report Review

Easy, cheap and fast to book my flight, my trip.com is just perfect.
Thanks

Date of experience: June 3, 2024
Massachusetts
1 review
0 helpful votes
Follow Sam S.
Unfollow Sam S.
Share Review
Report Review

Cool
June 12, 2024

I like to book with you, honest price, fast and reliable

Date of experience: June 2, 2024
Serbia
1 review
0 helpful votes
Follow VIJAY Q.
Unfollow VIJAY Q.
Share Review
Report Review

Great Experience
June 12, 2024

Great Experience. Very easy to navigate. Customer friendly.

Date of experience: June 2, 2024
Iceland
1 review
0 helpful votes
Follow Jessika I.
Unfollow Jessika I.
Share Review
Report Review

Excelente
June 12, 2024

Realmente es muy confiable, si necesitas algo responden rápido, los mejores precios. Yo siempre he preferido comprar directamente por las aerolíneas pero una vez me arriesguen aquí y la verdad que de aquí en adelante he comprado por aquí, tengo como un año comprando y he comprado más de 30 vuelos y con todos me ha ido excelente... gracias 😊

Date of experience: June 2, 2024
Argentina
1 review
0 helpful votes
Follow José Q.
Unfollow José Q.
Share Review
Report Review

Andar lenguaje en español
June 12, 2024

Muy bien,,,pero todo en inglés,,,no entiendo por favor mandar escrito en Español

MyTrip attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 1, 2024
Florida
1 review
0 helpful votes
Follow Dimas L.
Unfollow Dimas L.
Share Review
Report Review

Good. Experience
June 11, 2024

Excellent attention and good people working on this business.

Date of experience: June 1, 2024
California
1 review
0 helpful votes
Follow V L.
Unfollow V L.
Share Review
Report Review

OK, hating all the extra fees
June 11, 2024

OK, hating all the extra fees. Hating all the extra fees. Hating all the extra fees.

Date of experience: June 1, 2024
Florida
1 review
0 helpful votes
Follow Jannet U.
Unfollow Jannet U.
Share Review
Report Review

.
June 10, 2024

Please describe your experiences with this page mytrip, I would like to do late

Date of experience: May 31, 2024
Florida
1 review
0 helpful votes
Follow Ricky K.
Unfollow Ricky K.
Share Review
Report Review

High demand flight? Really
June 10, 2024

It seems like everytime I book a flight the price increases due to high demand after I agree to the price on the screen and before my credit card is run. Sometimes it has been only a few dollars but tonight it was nearly $400 per ticket. No thank you. I ll try some where else.

MyTrip attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 30, 2024
New York
1 review
0 helpful votes
Follow lucy T.
Unfollow lucy T.
Share Review
Report Review

Booking
June 9, 2024

It was easy and clear to book my multi city trip. It was also a great price.

Date of experience: May 29, 2024
Oklahoma
1 review
0 helpful votes
Follow JESSE O.
Unfollow JESSE O.
Share Review
Report Review

Pain in the butt
June 9, 2024

I am not exceptionally skilled on a computer, but I'm also not poorly skilled. Basically average computer skills. This was a nightmare to navigate.

MyTrip attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 29, 2024
Minnesota
1 review
0 helpful votes
Follow Bryan T.
Unfollow Bryan T.
Share Review
Report Review

Smooth and quick transaction
June 8, 2024

Smooth and quick transaction. Good experience in booking so far

Date of experience: May 29, 2024