On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Mytrip.com is an online travel agency, where you can book flight tickets, find hotel and rent a car all over the world. Moreover you can find useful information about flights, airlines and most popular destinations in Europe!
MyTrip Reviews Summary
The company has garnered a mixed reputation among customers, with positive feedback highlighting its affordability, ease of use, and efficient booking process. Many users appreciate the clear information provided about ticket inclusions and the ability to compare prices. However, significant concerns have been raised regarding hidden fees, unexpected price increases during the booking process, and inadequate customer support. Issues with flight changes, refunds, and ineffective communication have also contributed to dissatisfaction. Overall, while the company offers competitive pricing, its customer service approach appears to require improvement to enhance user experience and trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Everything quick and without any problems. Easy, convenient payment options, all information sent immediately by email. I like it 😉
Great interface, easy to use, clean and easy to understand, all rules for avioline luggage etc. referenced. Recommended!
I booked a flight and at payment it said the flight was unavailable but then when I went to rebook the flight, the same flight appeared but for twenty dollars more per person
Fast and easy to book in few simple steps.
Best price offers.
It is easy to book and quickly. Very happy for this booking. I will use this site again
It was easy and affordable price.
Hope everything goes well.
Thank you.
I bought ticket from Bangkok to San Francisco. I trusted this site and I got ticket because it showed me the flight was Thai Airways, I paid for window seat from Bangkok to Taipei and prepaid for window seat from Taiwan to SF, even I paid extra assistance but all information was not correct. My seat was not same as I paid and booked. From Taiwan to SF my flight switched to Eva air, my seat was changed and I sat between two passengers by force, I always choose windows seats or isle seat. It was very tight and very uncomfortable. When I explained my situation to airplane crew, they were so impolite. No help no assistance. I recommend you to buy ticket from reliable company to get assistance and you don't get to trouble.
It was easy and comfortable way where I found the best price for my trip. It was directly connected with my preferences and undoubtedly the best option of all.
While booking this flight, I got 3 options. My trip was the 3rd preference. I tried with the 2 other sites first and on last step while paying they have increased the price while my trip price remained fixed
Dear Sir/Madam It was an irresponsible act on your part to cut my money and forget to issue the ticket on time, and not even give options to refund my money on time. Yesterday was the fifth day, and I hope to see my money refunded to the penny. Thanks John Bono
It would be nice to have extra discounts for frequent travellers
I made a booking on April 8,2025, but realized right after confirmation that there was an error in the itinerary. Within 30 minutes, I contacted Mytrip's customer service to cancel and rebook correctly. To my shock, the agent told me "there's nothing we can do", despite the fact that I was well within the 24-hour cancellation window. Since then, I've been calling their support daily, and it's been nothing but frustration. I was able to speak once with a helpful French-speaking representative (thank you to her for the professionalism), but the rest of the interactions have been completely unhelpful and unprofessional. I received several email confirmations with callback slots, but no one ever called me back. I've kept a record of all my emails and phone calls – the lack of follow-up is unbelievable. Honestly, Mytrip is the worst travel booking platform I've ever dealt with. They clearly don't care about customers, and I strongly advise against using them.
I called to make change on my reservation. Our 1 year old is sick so wanted to see if we can get credit for the amount paid OR change class to business so we can travel comfortably. I checked and airline does have business seats available for that day. Agent was barely able to communicate/couldn't even get us connected to manager/ was on hold for most of the call / and lastly hung up while on hold.
In the 35 minutes that it took to create this booking, the price jumped $100 and I had to repeat 2 steps of the booking because of the "suggested" highway robbery upgrades and I didn't want to spend an extra $50 to pick my seat. Everything about this experience sucked!
Fast and finally found the specific flight i was looking for! I am so pleased and the price was so good.
There was a lot of information to fulfill and / or skip (depending on the passenger's needs and preferences), though, somehow easier to navigate through the page and finally get to the payout format compared to other low flight sites / formats.
This experience has been quick and easy. None stop service that allowed me to complete payment in less than 3 minutes
This is the most aggressive website I have ever visited. Surprised you did not try to charge me for the skin I'm in.
Way too many offers and fees! Just let me buy the ticket! Your seating choice page is quite deceptive, if I hadn't clicked the legend I would not have known I had to pay to select a seat.
Easy, fast, good service, reasonable price. I travel a lot between Canada and Europe. One way tickes usually are out of my price limit. I am really happy and satisfied with this one. I will use your service again.
Thanks, Veronika
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Travel Agency Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members