MyTripReviews 2,975

Booked a flight and was duly charged for it and issued a booking reference: KSKB45.
The booking doesn't exist on company's system and I have been trying to fix this since 20/02/19, today is 05/03/19. I have called and emailed them at least a dozen times and every time I am told to fill out a web form which I have done and the webpage doesn't allow for attachments but customer services keeps asking me to send proof of purchase through this link. The email address that agent provided says "Thank you for your email, your email has not been registered", what exactly this means only GOD KNOWS.

TOTALLY UNRELAIBALE, DEFINITELY THE WORST BOOKING AGENCY.

I am UK citizen who lives in Sweden, any help in getting the money back will be welcome.

Buy your ticket directly from the airlines instead of this website.
The airlines (thai airlines) had canceld the flight themselves, and was willing to refund.
Only mytrip.com was stuborn and did not want to refund costing me 600 euros, for a flight I could not even take!

Please dont think of saving some money, please please book your ticket through airlines.

I give them 0 stars.

My trip.com tells me to go to the thailand office and the thai airways office is saying to contract my trip.com

I was charged into my credit card 850 usd and never received flight booking details. Once I entered my CC details, the page went wrong and never received the email. That was two weeks ago. I sent several different emails and no response. I spoke with two persons and no response. They said the finance team is analyzing this, but I already have the charge in my cc. This is a SCAM.

I will never allow my friends, relatives and colleagues suffer the same ordeal this Greek company have made me go through. By far the worst travel agency I have ever used. I will never ever use this site in the future and I will warn everyone that I know to avoid My trip.com like a disease. I hope their guilt will make you live their lives well after they rubbed me off my hard earned money. How can you be allowed to operate in the UK when you don't even have a contactable number. You charge your costumer more than half of the airfare worth of penalties when they want their information changed. Even the actual Airline companies won't change half of what you are charging and just because you are not contactable you can very well do so? I hope the watchdog will get you

I must say that the original booking process was relatively straight forward. The unforeseen all too common extra charges weren't that bad. Had to pay for a support package' - surely you would expect a travel agent to support its customers regardless! I paid for the choose seats' option only to be informed afterwards that it just meant that they will request that we sit together - there is NO choice of seat involved - misleading. We are flying with Gulf Air and if I try to manage my booking with Gulf Air it states that my PNR is restricted, in other words only mytrip can change my booking and there is where the problems start. Trying to contact mytrip is an expensive, time consuming and fruitless exercise. The only way is to call a premium rate number that is presented on all emails and their website as *******881 it is not stated that it's a premium number and there is no alternative, not sure but I thought that it's a legal requirement now. I also feel that it's presented in that way to disguise the fact that it's a 0844 number. I've called three times now - times of waiting to actually speak to someone has varied between 40mins & 105mins. Each time the immediate answer is contact the airline - what's the point in buying a support package - then when I've said that the airline have said that only mytrip can change the flight I've been told that there will be an administration charge and someone one will call me back - 10 days and I'm still waiting.
If you make a booking and have no reason for changes to be made by yourself or the airline/hotel etc., and don't have the need of support and guidance from a customer service team then mytrip may be for you. Personally I will not be using them again.

I would strongly advise booking direct with the airline or checking out that the booking company is easily contactable without paying premium rates.

The only way I was able to speak to someone was by calling Greece at great expense. The uk number... didn't answer and wasted a lot of time and money.

The final upset was that I paid extra for Mytrip to check me in. They failed to do this until many hours after check in started, so I got the last seat on the plane.

Read the posts below and you'll get the idea. Everyone has a problem with there booking and that's intentional. Actually when you book there isn't an option for your middle name, although the small print explains you to call them if you need to ad one.
That's the point everything is set up so you have to call them. There numbers are set to premium rates and calls can cost about 50 euros each call.
Also they'll try to charge you extra fees all the way.
Avoid the cheating greeks and just call the airline and get them to change it for you. That's what we did after not paying enough attention and accidentally booking through these dishonest people. I still guest reporting them to consumer affairs in you respective countries too.

We have booked our flights from the island Terceira, Portugal, to
Amsterdam, with a transfer in Lisbon. On the 4th of January we received a
Message that our flights have changed. As a result, the connecting
Flight, leaves prior to our first flight.

For us it is impossible to arrive to our destination.

Since we have paid
For tickets to fly from Terceira to Amsterdam, we kindly ask Mytrip to
Provide us with these tickets.
We have also advised them a new connecting flight that meets the
Criteria of minimum transfer-time (which is stated in their Terms and
Conditions).

They refuse to help us unless we pay more money.
Since this is an involuntary change of flights,
That we can't even solve with the airline directly (the airline is
Unauthorised to change the tickets unless MyTrip requests this),
Leaving us with useless tickets that we bought from Mytrip,
We urged Mytrip to provide the service necessary to meet their end of the purchase.

So far we haven't received any service, nor proper tickets, nor have they responded to our email, nor have they returned our call.
My a shame an organization.
What fraud.
Who builds companies like this?

I use mytrip.com for a flight to the Middle East (actually leaving
Coming weekend). I advice you to only use their website to find cheap
Flights but do not use them as your travel agent. Book your flights
Yourself, directly on the website of the airlines. The service of
mytriip.com is a real mess. They even arranged a connecting flights with
The arrival time of the first flight at exactly the same moment of the
Departure of the connecting flight.

I am spending hours this week to correct their errors and have my
Trip correctly organised. If you phone their helpdesk they promise to
Arrange your problem but don't inform you about what they are doing,
Leaving you in complete uncertainty. Conclusion: extremely bad and inefficient travel agency.