MyTripReviews 2,935

My mother in laws flight was booked via MyTrip. However when I called to find out how much Kg she's entitled to bring they said she's only allowed 12kg Hand carry. An additional £80 would have to be payed if she wanted to bring a luggage, but that doesnt guarantee the return flight because there could be complications. I said I payed alot of money for this I thought a luggage is standard in every flight. Apparently not, especially dealing through an agency like MyTrip. The customer service representative on the phone was very rude and his tone of voice was implying I was dumb for not reading everything and it was my fault. It was my partner who booked this flight actually and i was just trying to find a way to resolve this. Based on the customer service experience and the online booking I do not recommend Mytrip. Arrogant staff, uninformative website and no customer advice and support offered. You deserve to get better service elsewhere. Big thumbs for me.

NE RESERVEZ SURTOUT PAS VOS BILLETS D'AVION AVEC MYTRIP!
ARNAQUEURS, INCOMPETENTS, MALHONNETES et j'en passe!
Le seul but de MYTRIP est de se faire de l'argent sur votre dos! Les personnes du service client français ne parlent presque pas français, on ne comprend rien à ce qu'ils disent et font tout pour vous dégouter! J'ai réservé un billet d'avion sur leur site avec l'assurance billet flexible qui me permet de changer la date de mon billet si nécessaire. Forcément dès que je contactais le service client (il y a déjà énormément d'attente) ils ne trouvaient pas de solutions, ils m'envoyaient sur différents services, me demander de les rappeler, me disaient qu'il n'y avait pas d'avions de disponible d'un endroit à un autre en 1 semaine alors que j'en voyais pleins de disponible sur internet. JE LES AI APPELE 15-20 FOIS POUR UN TOTAL D'ENVIRON 24H AU TELEPHONE NON STOP ET ILS N'ONT MEME PAS RESOLU MON PROBLEME! Leur standard téléphonique est très mal fait et lorsque vous leur envoyez un mail pour qu'ils règlent votre problème ils vous demandent de les appeler alors qu'en les appelant ils vous disent de leur envoyer un mail, c'est inadmissible!
Au final j'ai perdu DE L'ARGENT, DU TEMPS, DE L'ENERGIE AVEC MYTRIP. Donc ne réservez rien avec eux, ils ne le méritent pas!

I will never use MyTrip as my travel agency. Their support is terribly bad. I booked a ticket from Hong Kong to Nagoya. I heard a lot of flights from Hong Kong was cancelled at the time, so I directly inquired to the airline about that, then I learned the cancellation of my flight. That was just a few days before the flight schedule. I know MyTrip says "the confirmation of the latest information about the flights is on customers' responsibilities", still, they should notify the cancellation to us, it is not so difficult to do.

And the worst thing is that their support of telephone office is amazingly bad. They were always annoyingly annoyed and when I requested the refund, they asked me to call a different number and I had to wait for 20 minutes on a queue again.

Booked to go London to chongqing in September. Wife told to buy new ticket. Air China said first ticket ok. Using everytrick in the book to scam 2 pensioners going to China on humanitarian grounds. Keep well away

I bought a flight ticket from mytrip.com later on flight was cancelled. I requested refund from mytrip.com but they refused to refund my money because airline was bankrupt. I told them that it is not my problem as I bought the ticket from you and you are my counterpart, additionally, you did not tell me that if the airline dis-functions we will not refund you. But so far no refund yet. They are trying cheat on me and keep my money. I had the same case with another agent but refund my money without any problem. I have email proves for both cases. I can send them to anyone who wants to see.
I do not suggest anybody to do business or by a ticket from mytrip.com. They are good till they collect money from you but if any problem occurs they do not know you. This people should be abandoned from doing a business.

I have inquired a number of times about a refund for a cancelled flight. On the same day, a flight through the same carrier was cancelled although this booked directly through Japan Airlines. I received a refund for this flight within days of requesting one, however, 4 months and multiple requests since the cancelled flight from Tokyo and Sydney I am yet to even hear any progress on the status of this refund. I am simply asked to wait. This is not the service I expected when booking with MyTrip.

I definitely believe they can't guarantee all prices promoted.

When doing my research for an emergency trip. I found a cheaper roundtrip UK-Colombia flight in MyTrip than in Skyscanner. As everyone knows the sooner you book your flights the better but this was an emergency and prices were rising with only two weeks before traveling. Though the following put me in an even more uncomfortable standby situation as I did not know if money was going to be taken or not? If I had to book again with a different company?

My concern started when the reservation email information received was missing the most important things:

Money was taken: NO (just stated)
Order number: YES
Booking number: YES
Airline reference number: NO (MOST IMPORTANT)

In all my reservation through the years as soon as you booked your flights the money is taken and airline confirmation is receive. So it was a very long day waiting and thinking in plan B as I obviously did not know what was going to happen.

The day after around 14:00 I finally received my airline confirmation and the money was taken. From there everything went smooth.

I don't know how they did it but it was cheaper than with the airline directly or any other.

mytrip.com sells airline tickets they do not have. When you have purchased the tickets, mytrip.com will attempt then to acquire the tickets they sold you from the airlines. More often than not, they will not be successful in buying the tickets. You will then be in hell as you try to figure this mess out for hours over the phone. You'll get a "the airline cancelled your flight" nonsense, which means they were simply unable to buy the tickets they already sold to you. You will wait for hours and hours on the phone, and never ever get your tickets. This is a legitimate honest to god, no nonsense 100% scam. Never use mytrip.com. Guaranteed problems, every time.

Please DO NOT BOOK YOUR DREAM VACATION ON THIS WEBSITE! I have had such a BAD experience with this company that my dream vacation has turned into a nightmare, and I have not even gotten on the plane. Their customer service line is not helpful at all, their agents all have different information and they promise you to resolve the issues in 24-48 hrs, and then that turns into 2 weeks of getting back and forth until you get mad and BEG to talk to a manager. This is my FIRST AND LAST time booking a trip through them. WILL DEFIENTELY NOT RECOMMEND TO ANYONE!

I booked flights with this company on 02/2019 for flight on december to Denpasar we paid 200£ for seats ( family of 4)
Unfortunately on rhe day of flight on the airport 30 min before departure I had very big surprise- no reservations seats.
My son and daughter sitting separately my and my wife separately.
Airline costumer service told as My trip. Com never did any seat reservations they took my money but didn't make reservations. After back My trip costumer service told as - we dont care about seat but yours money of coures are ok for as.Gang of thieves and cheaters. Never again.

I booked a ticket for my husband and I on mytrip.com and got an error message. So went I booked on another site. But 36 hours later I received an email from mytrip.com confirming my booking. I was thus booked twice on the same flight. After making me call them repeatedly for two weeks to get an answer, Mytrip.com refused to wave the cancellation fees. I ultimately cancelled with the other company because it was cheaper, but lost over 500 euros in the process.