MyTripReviews 2,975

They wouldn't refund my money for the cancelled ticket. DO NOT USE THEIR SERVICES FOR UR OWN GOOD…..

Charged us for the rebooking fee didn't manage to rebook on time. Now want to charge us the an extra 200 euro fare although we contacted them long before the 72 hour limit was over.
Very very bad.
Extremely dissatisfied.
I feel robbed and scammed and there is nothing I can do about it.

I have to cancel my flights because of the lockdown of the city due to Covid. I have been calling them for a few days. They always cut me off. Finally I got someone on the line. They said that they cannot refund the money and only can change them to credit. But if i want to use the credit, I need to pay extra $55 admin fee and pay the differences of the fare.

I am really curious how come any airline cooperates with such a company like mytrip. Is there any law in EU? I'm still waiting for my 462$ refund!

Keep away from this agency, they have zero customer support. My flight has been cancelled, no one from mytrip didn't bother themselves to forward this information to me, I found it by myself while double checking if nothing have changed. Once I became aware that flight has been canceled I tried to contact my trip and ask if I can get refund or if where is any other option available, for three days straight I called them but with no success. In total I have been waiting in the queue for 4-5 hours, but no one answered to my calls.

After that I have sent them an email, it's been a few days now, maybe I have to wait a few more.

Btw, at the beginning of pandemic my flight also has been canceled so mytrip issued the voucher for me (they said no refunds), and voucher was only for the flight, but did not cover the additional expenses which we had due to the luggage, travel insurance.

Please guys, do not buy any flight tickets from them. Yes, I know sometimes they can offer the cheapests deals, but in case of unexpected events they will show you the middle finger.

Attention it is a scam!
The customers service is not available and you will not get back your money

Everybody be aware this company is a hoax agency thats only robbing ppl of there hard earned money.
Had my flight cancelled called the airline they said i will get refund but thru tge agency mytrip but tgey wont return my emails or answer any calls.
Been on the phone for over 3 hours.
PLEASE be mindful dont throw your hard earned money away.

Was unable to make trip due to changes resulting from COVID. The state I was flying to entered lockdown and was classified at a higher risk to return back from if I went. Contacted MyTrip to request a refund or credit, and they said there was nothing they could do. They only offered to change the flights, and I had to choose the changes at that time, which would have costed me to do. Absolutely useless and worse booking company experience I've ever had. Quite certain this company is fraudulent and scamming people.

Booking flight on the timetable you select changes with a click! Good luck making changes or getting a reply from non existing customer service. Hours on the phone!

Made a resv through them, they made an error, but kept the money -- they say they are working on a refund... they have said this for the past 6 months... obviously there will never be a refund

Atlanta – Pensacola
Wed 23 Dec 2020 – Sat 26 Dec 2020

Your refund case information
1.
Booking reference: BEZEXF
Latest update: 2021-01-09 02:27

They cancelled my return flight while I'm abroad spent hours contacting customer service with no reply, after one hour waiting they confirmed that there is a change in my flight and asked me to put me on hold in order to transfers me to scheduling team another hour waiting then at the end they hang up, I tried to contact them several times different seniors however till today I didn't get a reply or even information about the flight changes, it cost me €75 to contact them with no avails
They don't reply on my emails, DONT BOOK
With my trip, be caution

Don't book from here, they are horrible when it comes to customer service they never answer the phone.

Both a ticket for a price and I click to purchase it was another price. I called immediately to report the issue so I could cancel took almost the whole day for them to answer the phone without any solution. I'm still waiting for my cash refund.

Airline changed my travel schedule and after 4 times each 1 hours staying on the que for support contact, Mytrip charged me extra 30 euros though I bought my ticket flexible from the first. They reserved another ticket for me but didn't confirmed it with airline and the second ticket canceled by airline again. They didn't even informed me about my second flight cancelation. For the third time I had no choice to book a flight other than a longer connection. The support is awful. The worst possible agent.

I had a horrible experience with my trip. I bought my ticket to Brazil and due to the CV situation I had to reschedule my ticket. I immediately paid 316 euros for the exchange, two days later I received an email saying that it was not possible to re book and I received my refund. I tried calling once, twice, three times, they stalled and never answered and I had to pay a 119 euros phone bill for waiting and not having been answered. A lack of respect for the customer is very, very big, I've sent several emails and they didn't give me the return of any. Now I have to buy another ticket because of their lack of professionalism.

It provides the worst customer service. It will be better they should not provide. In my opinion, there should be a negative ranking option for this type of company. They are not providing service for one star too. Worst Service
Don't book any thing by this site.

Customer service I the worst, airlines do not help you if you book through mytrip. Never answerd the phone or if you are lucky maybe in 3 hours. Email the answerd a week after with a ridiculous excuse. Nothing get fix, you will lose you money or at the best it will be a nightmare. DO NOT USE THIS AGENCY

If I could give 0 stars I would. Please do not use this company. The airline issued a refund over 3.5 months ago after cancelling flights yet my trip are not issuing the refund. I have tried to make a complaint and speak someone over the last 3.5 months but their customer service and complaints procedure is non existent. Please avoid them at all costs!

Please DO NOT use mytrip. My brother and I booked a flight last November through mytrip and paid $200 extra per ticket for a flexible ticket (with the ability to change and refund it if needed.) Unfortunately, we did end up needing to change the date of the ticket. They had zero options for changing the date so we had to opt for a refund. It's been EIGHT MONTHS and they still haven't given our money back. We called countless times and have waited for hours to be able to talk to them- but to no avail. We got to know that the actual airline already processed the refund but it's mytrip that has not given it. Never get a ticket from mytrip unless you want to dump $$$$ down the drain!

Keep away. You will see that mytrip does not have a complaints system. That is not surprising given the likelihood it would be overwhelmed by complaints. It would strongly appear they have algorithms over calls, resulting in eventual cutting off your calls. I talked to several staff who talked about being put through to the 'Schedule Department' to manage a transfer of a ticket and despite saying this, over several attempted calls, this did not actually happen.