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MyTAXPrepOfficeReviews 725

4.8

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From the business

Power your professional tax preparation business with functionality, accuracy, and ease, all for an affordable price. With no networking or downloads, our cloud-based technology allows you to prepare returns anywhere, at any time, on any device. Enjoy a flexible and cost-effective solution for your business. Spending money on unnecessary hardware is over. Working from anywhere means no longer having to invest in utilities, IT staff, or office space to grow your business.

Looking for Lower Fees? You've come to the right place!

• $15 Bank Product Fee
• $1 Remote Signature ID Verification
• 15% Administration Fee for Add on Fees
• NO OTHER FEES!

Powerful productivity tools included with our plans:

· Unlimited tax preparation
· Free unlimited e-filing
· Federal and all states
· Integrated bank products
· Client portal with a personalized link
· Remote signatures
· Individual and business returns
· 1065, 1120, 1...


mytaxprepoffice.com
Cheyenne, WY, United States
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MyTAXPrepOffice Reviews Summary

My Tax Prep Office enjoys a strong reputation for its customer service and user-friendly software, with many clients praising the staff's patience, attentiveness, and bilingual support. Customers appreciate the detailed explanations provided during training sessions and the overall value of the software compared to competitors. However, some concerns were raised regarding communication about IRS payment statuses and the need for more proactive updates. Overall, the sentiment reflects high customer satisfaction, with a commitment to continuous improvement and responsiveness to user feedback.

This summary is generated by AI, based on text from customer reviews

service
139
value
134
shipping
52
returns
54
quality
126
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Kentucky
1 review
0 helpful votes
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Excelent service
January 31, 2026

They take all the time that you need for the training

Date of experience: January 21, 2026
South Carolina
1 review
0 helpful votes
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I worked for Big Box company over 20 years before deciding to move on.
As an Enrolled Agent, I needed functional software without all the total handholding. I have been quite satisfied these last 5 years and impressed with the Support feature and logical and useful upgrades to the software. Added new feature for billing within software to expedite client payment options!

Date of experience: January 21, 2026
New Jersey
1 review
0 helpful votes
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It is truly excellent software, it is more affordable than the one I used last year and has many tools that make tax filing much easier. The guidance and support from Mr. Rafael were outstandin; his advice and assistance helped a great deal in understanding the program, I recommend it 100%.
If you'd like to sound more formal, more casual, or tailored for a review website, I can adjust the tone.

Date of experience: January 20, 2026
Florida
1 review
0 helpful votes
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Excellent Service and Clear Guidance
January 29, 2026

I had an excellent experience. From the beginning, I felt very comfortable and confident throughout the entire process. Everything was explained clearly and in detail, and all my questions were answered with great patience. The team was extremely friendly, professional, and supportive, providing complete and thorough assistance. I truly felt guided and well taken care of. Highly recommended.

Date of experience: January 16, 2026
Kentucky
1 review
0 helpful votes
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UN ENTRENAMIENTO EXCELENTE
January 29, 2026

AGRADESCO MUCHO AL ENTRENADOR, MUY AMABLE, SUS EXPLICACIONES PASO A PASO EXCELENTES AL IGUAL QUE SU ATENCION Y TRATO.

MUCHISIMAS GRACIAS

Date of experience: January 19, 2026
Texas
1 review
0 helpful votes
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Great Costumer Service
January 26, 2026

Jordano was friendly and had very good knowledge of the software.
I will recommend this software to everybody because of their costumer services and the great prices they have.

Date of experience: January 16, 2026
Georgia
1 review
0 helpful votes
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New Tax Software Purchased
January 24, 2026

Siquard was kind and respectful. I'm grateful he was my support agent to guide me on the new tax preparation software, he showed professionalism and knowledge. Thank you for all your help in answering my questions.

Date of experience: January 14, 2026
Florida
1 review
0 helpful votes
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Buena atencion y buen training
January 24, 2026

Es mi primera vez que interactúo con la compañía y con su software, me pareció excelente, muy interactivo y con muchas funcionalidades importantes para un preparador.La atencion del personal y el conocimiento para impartir el training fueron muy vbuebos, respondiendo a todas mis preguntas y dudas de forma cordial, amable y correctas.

Date of experience: January 13, 2026
Florida
1 review
0 helpful votes
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Good Software Overall
January 23, 2026

The overall experience is very good. The software is very user friendly and functions well. I personally like the design of the dashboard. I have only two negative issues, which probably does not affect the greater percentage of people. Many of my clients are farmers and I need to file the payroll form 943, which is not available and my second negative, is the asset depreciation categories need to be expanded to include farming equipment. I have made due with what is available but sometimes I have to override and I would prefer not to do that.

Date of experience: January 13, 2026
Georgia
1 review
0 helpful votes
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Great Customer Service
January 22, 2026

Elias was very helpful, when I called to verify which tax software was best for me.

Date of experience: January 12, 2026
Colorado
1 review
0 helpful votes
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Worst Software
January 22, 2026

After reading some of the reviews, I'm wondering if these people got paid for their review. This software is the worst, I have ever used. 1) I was misled about the efile capabilities. 2)the federal return does not sync with the state returns. 3)It does not know the tax laws correctly. 4) I would not recommend this to anyone.

Date of experience: December 1, 2025
Dana F. MyTAXPrepOffice Rep
1 month ago

The concerns raised in this review were previously reviewed through our formal support and refund evaluation process, during which no software defect, misrepresentation, compliance, or e-file issue was identified.

We categorically refute the claim that reviews are paid or incentivized. MyTAXPrepOffice has never compensated users for reviews on any platform.

MyTAXPrepOffice is an IRS-authorized e-file provider and participates annually in rigorous IRS and state testing, including the IRS HUB Testing program, which ensures electronic filing systems function correctly before each filing season. Our software complies with current federal and state tax laws and is used professionally by thousands of tax preparers each year.

MyTAXPrepOffice is trusted by thousands of long-term users and recognized industry-wide, including:

- IRS Authorized e-File Provider
- A+ Rated Business with the Better Business Bureau
- Top Two Tax Preparation Software – 2025 CPA Practice Advisor Readers’ Choice Awards
- Cloud-Based Tax Preparation Software of the Year – 2025 CFO Tech Outlook
- Top-Rated Software on Software Advice (Most Recommended & Best Customer Support)
- Best Value on Capterra and Best Functionality & Features on GetApp

We stand by the accuracy, compliance, and integrity of our software and our business practices.

Texas
1 review
0 helpful votes
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Satisfaccion
January 22, 2026

Nuestra experiencia con el Senor Rafael fue muy satisfactoria y sabemos que si tenemos dudas podemos llamarle y el nos atendera, con respecto al programa lo recomendamos el %

Date of experience: January 12, 2026
New York
1 review
0 helpful votes
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MyTaxPrepOffice is a great software product and an outstanding price. Especially great for the more experienced preparers but year over year the product makes upgrades and improvements to make it user friendly for all!

Date of experience: January 11, 2026
Florida
1 review
0 helpful votes
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OLGA BORJA C
January 21, 2026

Excellent Software and very good customer service.

Date of experience: January 10, 2026
California
1 review
0 helpful votes
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A great partner!
January 20, 2026

I have been using MyTAXPrepOffice for the past five years, and it has been a great partner to my business. The program is easy to use, it has a lot of great features that save time and money, like free electronic signature, "mytaxportal" for clients to upload documents.

Date of experience: January 10, 2026
Colorado
1 review
0 helpful votes
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Great eplanations
January 19, 2026

Everyone has been helpful. They explained everything in great detail. Allows answered my questions and they are very nice.

Date of experience: January 9, 2026
New York
1 review
0 helpful votes
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Excellent Trainer. Highly recommended
January 18, 2026

Great Training experience. Very Professional, Organized and knowledgeable.

Date of experience: January 8, 2026
Texas
1 review
0 helpful votes
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Backgrouds
January 17, 2026

I just which to be able to change the back ground color like crosslink to be completely satisfied and to see the forms similars to crosslink or have more choices over all is very good program

Date of experience: January 7, 2026
California
1 review
0 helpful votes
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I have been using MyTAXPrepOffice for two seasons now and have been able to file returns in prior years, as well as convert returns from my other software. Their support team is always available and extremely helpful. Navigation is simple and with unlimited filings I don't have to be concerned with costs other than the subscription, which offers multi-state filings also at no additional charge. As long as I am preparing returns I will use this software.

Date of experience: January 6, 2026
Georgia
1 review
0 helpful votes
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Owner / Tax Consultant
January 16, 2026

I have worked with several different software programs and found that MyTaxPrep to be user friendly and a cost competitive software which has features that cover individual, business, and corporate tax returns that can handle various client needs. The customer service is knowledgeable and can handle most inquiries in regards to the software and are also open to suggestions for any improvements. We must all keep in mind when utilizing any type of tax software that the answers to actual tax related questions must be directed IRS.

Date of experience: January 6, 2026