My Protein

The reason to my negative review is the terrible customer support of MyProtein. The last 2 experiences I had were terrible and despite MP making mistakes on my orders they told me to handle the return costs. I don't know if you like receiving things you didnt order or missing half the things that you had ordered and not even get notified but I do not. Be very careful when ordering because if you need after sales support... there is NONE on MYPROTEIN! (can put more evidence but have to search and im bored so tell me if interested)

I got My order in a decent amount of time But relized i ordered the wrong thing. I asked for a refund. They had me pay my own money to send it back which I can understand. I packaged very professionally with bubble wrap and had it insured with USPS with tracking. I kept having to reach back out to ask if they received it. After a month and a half of back and forth and them telling me they were waiting to hear from the shipping dept. if it was received They told me it was damaged and could not be refunded. I asked them to just send it back so that i didn't totally lose out. Still haven't heard back. So $200 later and ALOT of wasted time, I got nothing. I wouldn't recommend this company to my worst enemy. BEWARE!

I've regularly ordered from My Protein for 3 years because they were competitively priced and Labdoor tested. However, I have stopped because I can't trust their product and their labdoor testing was 3 years ago. There's a lot of negative things about MyProtein customers should be aware of.

First is that their protein has started disappearing off of Amazon.com since Amazon implemented their new supplement policy that requires a brand supply lab testing and additional documentation. At the time I'm writing this, Amazon still has a small subset of MyProtein proteins for sale (e.g. One flavor of chocolate, but few other flavors), but I suspect that's inventory Amazon had before they implemented their new supplement policy.

Next is that the reviews on MyProtein's site are clearly fake. Compare them to the reviews on Amazon.com. You'll see negative comments on Amazon, but you'll see nothing but similarly short and overly positive reviews on MyProtein's site. For instance:
Amazon review says "it has 18 grams and not 19 or 21 grams (of protein). Also when I weighed how much 1 scoop was it came out close to 33 grams not 25 grams"
MyProtein review says "The taste is out of this world and is perfect for people trying to go on a diet or trying to work out!"

MyProtein's site also has a semi-daily review that reads almost exactly the same. Following is an example. Go see for yourself:
"This product mixes effortlessly, tastes good and has a very good bioavailability. It is directly delivered from the company's warehouse. Salted caramel, cookies n cream and chocolate smooth flavors are my personal favorite ones. While Signing Up, use this refffferrraallllllll codddeeeeee 'RODRIGUEZ dash R7L' for extra discounts. Replace the word 'dash' with it's numeric sign i. E -"

This review being posted almost daily inflates the rating.

MyProtein regularly run through a common set of marketing and sales tactics of 30-55% off while also changing the price of products to keep what you pay about the same (even on holiday sales). Don't be influenced by the sale. Instead, just add something to your shopping cart and see what you'll wind up paying. What you're paying rarely changes much. However, recently MyProtein has increased prices to the point where others are becoming more affordable (BulkSupplements.com).

While ordering, MyProtein's website never asks you to confirm the details you entered are correct. As soon as you enter your credit card and addresses and click to move on to the next page, your order is final (suggesting they're quick to take your money).

MyProtein does_not_ allow you to cancel your order before it ships. If you navigate their website to cancel your order before it ships (e.g. While it's in processing), the website says it can't cancel it yet (suggesting they're aiming to keep the sale). I'm not the only reviewer to mention this.

One has to question whether their product meets the protein labeling claims. Their 3rd party testing on labdoor.com is now 3+ years old. MyProtein might be buying their whey from an entirely different dairy manufacturer now (e.g. Dana Foods), or the dairy manufacturer might have changed their manufacturing process. Perhaps the cows the whey come from are fed differently or the whey isn't refined as much for the sake of cost reduction and business profit.

MyProtein's shipping does regularly have problems. I've had multiple packages not arrive. I've had packages arrive with the boxes busted open. I've had packages arrive with the address changed. (I only got the package because I've a friend who works for the local FedEx distribution center and noticed my name on the package.)

Taken together, MyProtein's fake reviews, lack of independent third party testing, marketing tactics, and quickness to take your money make them a dishonest business in my opinion. How can you trust what you're buying from them is actually what they say it is?

Worse company I had to deal with ever and I don't usually do reviews but I have to on this occasion
Very bad service horrible staff you can not get your money back they lost the items in the post I just wanted the re sent it's been a week of talking to them saying I have to fill out forms with I sent 3 times and they still saying to me sorry unfortunately we can't do anything until we receive the form with a smiley face, by the way the form is in pdf they want you to edit it witch I managed to do too me a long time and I had to do it 3 times this is not okay, now they can keep there money and products it's not even worth the effort it's a full time job trying to get your things you have paid for. KEEP THE PRODUCT, YOU THEIFS

I have been using my protein's whey protein and their omega 3 gel caps for years now. Labdoor is where I learnt about them and they ranked better than highly priced products when it came to product quality.

Since I moved to Ireland, I have been using Myprotein for a while.
Their cashew butter and soy protein is incredible, the most delicious I have ever tried and the prices are solid.

One thing: they use Yodel - a really unreliable delivery company. For my last 6 orders, 3 have been late, 2 have had items missing.

I've placed two orders from myprotein so far and both orders arrived quickly.
There's always discounts going on so get a few pounds off orders.
My first order was the small shaker as I find the big size a little too big.
The second order was for whey protein as I usually have one at the gym but decided to buy my own to save some money.
Little did I know my gym is using myprotein shakes and as I liked the flavours they sell I decided to try a new flavour.
The orders arrived well packed and as they are tracked you can easily find out when it's due to be delivered.

In short, I paid $30 in shipping and received an order confirmation email saying that the tracking # or tracking link will be provided. I received the email with both of those left blank. I contacted the company and was given a runaround. It's been 30 days and I have yet to receive the tracking #, link or any type of refund/compensation. I have a lot of back and forth email in which they admit every single issue yet their customer service reps aren't giving me my $170 refund. This is my first time ever filing a chargeback, it boggles my mind how this company is still existent. I can get my money back but I can't get back my time in having to deal with them attempting to get it.